Start with the value. Design how it works.
A clear purpose.
A workable design.
A reasoned next step.
What would be better—and for whom?
We agree on the need, the intended benefit, and how to judge improvement. This gives the work a clear purpose and guides design and investment decisions.
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Who needs a better result? 谁需要这项改善？
Identify the people affected and the situation they face. 明确涉及哪些人，以及他们目前面临什么问题。
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What should change? 具体要改善什么？
Describe how the experience, decisions, or work should improve. 说清希望在使用体验、决策或工作方式上取得哪些实际改善。
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How will we judge improvement? 如何判断改善是否有效？
Agree what to observe or measure, and which quality, safety, or privacy requirements must be maintained. 约定观察哪些变化、衡量哪些指标，以及必须满足的质量、安全或隐私要求。
Look beyond the point where the problem appears.
We work with people who know the work to trace how it happens today: which knowledge is used, how decisions are made, how tasks are handed over, and what tools and constraints shape the process.
What people experience 人们实际接触到什么
The request process, interface, conversation, or service. 提交请求的过程、使用的界面、沟通方式，以及获得的服务。
What supports it 背后需要哪些支持
Knowledge, professional judgment, roles, and handovers. 所需的知识与专业判断、人员分工，以及环节之间的工作交接。
What constrains it 哪些条件影响工作开展
Data availability, permissions, team capacity, and dependencies on other systems. 数据是否可用、权限是否具备、团队能否承担，以及对其他系统的依赖。
Make the design clear enough to act on.
We turn the findings into a design that people can discuss, implement, and test. Select a layer to see what needs to be defined.
Give each decision a responsible owner.
For each task, we define what technology can do, what people must check, and which decisions require an authorized person.
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TECHNOLOGY ASSISTS
技术辅助
Find & organize 查找资料，整理草稿
Retrieve approved material and prepare a draft with source references. 检索获准使用的资料，整理答复草稿，并标明引用来源。
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PEOPLE CHECK
人员核查
Interpret & verify 结合实际情况，核查内容
Check the context, whether the sources support the draft, and what information is missing. 核实具体情况、引用资料能否支持草稿中的说法，以及是否还缺少重要信息。
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AUTHORIZED PERSON DECIDES
有相应权限的人员决策
Approve & take responsibility 作出决定，承担责任
Make important judgments and handle cases outside the agreed rules. 作出重要判断，并处理既定规则未能覆盖的情况。
Permissions, review requirements, and responsibilities are defined as part of the workflow. 在设计工作流程时，就明确使用权限、复核要求与责任分工。
Test the uncertain part first.
We design a small-scale test around the most important assumptions. We involve real users, use representative tasks, and assess the results against agreed criteria to identify what needs to change.
Test in practice 实际运行测试
Agree the cases and criteria before the test. 测试前，共同确定测试案例与评估标准。
HOW WE WORK WITH YOUR TEAM 如何与您的团队协作
CultureTech defines the design and validation requirements. Implementation may be carried out by your team, CultureTech, or agreed partners. The scope and each party’s responsibilities are agreed before work starts. CultureTech 明确系统设计与验证要求。具体实施可由您的团队、 CultureTech 或双方商定的合作方承担。工作开始前，共同确认范围与各方职责。
What we learn can change the plan.
We review the findings against the original purpose. The next decision may be to expand, revise, prepare further, pause, or stop.
Record the reasons for the decision, remaining uncertainties, and who will review the system as conditions change. 记录决策理由、尚未解决的不确定事项，并明确条件变化后由谁重新审视系统。
What do you need to understand before moving forward?
Bring an idea, an existing system, or a problem in the work. You do not need a finished solution to begin.