{"id":430,"date":"2026-09-25T20:54:07","date_gmt":"2026-09-26T03:54:07","guid":{"rendered":"https:\/\/smartbizculturetech.com\/?page_id=430"},"modified":"2026-11-04T23:02:09","modified_gmt":"2026-11-05T07:02:09","slug":"intelligent-operations","status":"publish","type":"page","link":"https:\/\/smartbizculturetech.com\/zh\/solutions\/intelligent-operations\/","title":{"rendered":"\u667a\u80fd\u8fd0\u8425"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"430\" class=\"elementor elementor-430\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05262c2 e-con-full ct-section ct-section--hero e-flex e-con e-parent\" data-id=\"05262c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b10fb15 ct-shell e-flex e-con-boxed e-con e-child\" data-id=\"b10fb15\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1b736ee e-con-full e-flex e-con e-child\" data-id=\"1b736ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41de45a ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"41de45a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"> SOLUTION 03<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-655bee8 ct-section-title elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"655bee8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">INTELLIGENT OPERATIONS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e18fc5 elementor-widget elementor-widget-heading\" data-id=\"4e18fc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Keep work moving. <span style=\"color:#057D80\">  Make responsibility clear. <\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7111dd3 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7111dd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">CultureTech helps organizations improve work that crosses teams and tools. We design how tasks are assigned, handed over, monitored, and escalated\u2014so people know what needs attention and what happens next.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cac4077 e-con-full e-flex e-con e-child\" data-id=\"cac4077\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-801315c elementor-widget__width-auto ct-button-primary elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-align-left elementor-widget elementor-widget-button\" data-id=\"801315c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/smartbizculturetech.com\/request-an-assessment\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#ffffff\" viewBox=\"0 0 256 256\"><path d=\"M198,64V168a6,6,0,0,1-12,0V78.48L68.24,196.24a6,6,0,0,1-8.48-8.48L177.52,70H88a6,6,0,0,1,0-12H192A6,6,0,0,1,198,64Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request an Assessment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2752982 e-con-full e-flex e-con e-child\" data-id=\"2752982\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee144b elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"6ee144b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-ops-hero-visual\" data-no-translation>\n\n  <div class=\"ct-ohv-header\">\n    <span>\n      <span class=\"ct-ohv-en\" lang=\"en\">\n        ILLUSTRATIVE WORKFLOW \/ SERVICE REQUEST\n      <\/span>\n      <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\n        \u6d41\u7a0b\u793a\u4f8b \/ \u670d\u52a1\u8bf7\u6c42\n      <\/span>\n    <\/span>\n    <span class=\"ct-ohv-status\" aria-hidden=\"true\"><\/span>\n  <\/div>\n\n  <ol class=\"ct-ohv-route\">\n\n    <li class=\"ct-ohv-step\">\n      <div class=\"ct-ohv-track\" aria-hidden=\"true\">\n        <span><\/span>\n      <\/div>\n      <span class=\"ct-ohv-number\" aria-hidden=\"true\">01<\/span>\n      <h3>\n        <span class=\"ct-ohv-en\" lang=\"en\">Receive<\/span>\n        <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u63a5\u6536\u8bf7\u6c42<\/span>\n      <\/h3>\n    <\/li>\n\n    <li class=\"ct-ohv-step\">\n      <div class=\"ct-ohv-track\" aria-hidden=\"true\">\n        <span><\/span>\n      <\/div>\n      <span class=\"ct-ohv-number\" aria-hidden=\"true\">02<\/span>\n      <h3>\n        <span class=\"ct-ohv-en\" lang=\"en\">Assign<\/span>\n        <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u5206\u914d\u4efb\u52a1<\/span>\n      <\/h3>\n    <\/li>\n\n    <li class=\"ct-ohv-step\">\n      <div class=\"ct-ohv-track\" aria-hidden=\"true\">\n        <span><\/span>\n      <\/div>\n      <span class=\"ct-ohv-number\" aria-hidden=\"true\">03<\/span>\n      <h3>\n        <span class=\"ct-ohv-en\" lang=\"en\">Deliver<\/span>\n        <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u5b8c\u6210\u4ea4\u4ed8<\/span>\n      <\/h3>\n    <\/li>\n\n    <li class=\"ct-ohv-step\">\n      <div class=\"ct-ohv-track\" aria-hidden=\"true\">\n        <span><\/span>\n      <\/div>\n      <span class=\"ct-ohv-number\" aria-hidden=\"true\">04<\/span>\n      <h3>\n        <span class=\"ct-ohv-en\" lang=\"en\">Follow up<\/span>\n        <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u540e\u7eed\u8ddf\u8fdb<\/span>\n      <\/h3>\n    <\/li>\n\n  <\/ol>\n\n  <div class=\"ct-ohv-exception\">\n    <span class=\"ct-ohv-exception-label\">\n      <span class=\"ct-ohv-en\" lang=\"en\">EXCEPTION PATH<\/span>\n      <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u5f02\u5e38\u5904\u7406\u8def\u5f84<\/span>\n    <\/span>\n\n    <div class=\"ct-ohv-exception-flow\">\n      <span class=\"ct-ohv-issue\">\n        <span class=\"ct-ohv-en\" lang=\"en\">Missing information<\/span>\n        <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u4fe1\u606f\u7f3a\u5931<\/span>\n      <\/span>\n\n      <span class=\"ct-ohv-connector\" aria-hidden=\"true\">\n        <span><\/span>\n      <\/span>\n\n      <div class=\"ct-ohv-response\">\n        <span>\n          <span class=\"ct-ohv-en\" lang=\"en\">Assign an owner<\/span>\n          <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u6307\u5b9a\u8d1f\u8d23\u4eba<\/span>\n        <\/span>\n\n        <svg viewBox=\"0 0 24 24\"\n             aria-hidden=\"true\" focusable=\"false\">\n          <path d=\"M5 12h14M14 7l5 5-5 5\"><\/path>\n        <\/svg>\n\n        <span>\n          <span class=\"ct-ohv-en\" lang=\"en\">Resolve<\/span>\n          <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u89e3\u51b3\u95ee\u9898<\/span>\n        <\/span>\n\n        <svg viewBox=\"0 0 24 24\"\n             aria-hidden=\"true\" focusable=\"false\">\n          <path d=\"M5 12h14M14 7l5 5-5 5\"><\/path>\n        <\/svg>\n\n        <span>\n          <span class=\"ct-ohv-en\" lang=\"en\">Resume<\/span>\n          <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\u6062\u590d\u6d41\u7a0b<\/span>\n        <\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <p class=\"ct-ohv-caption\">\n    <span class=\"ct-ohv-en\" lang=\"en\">\n      A design illustration, not a live monitoring system.\n    <\/span>\n    <span class=\"ct-ohv-zh\" lang=\"zh-CN\">\n      \u6b64\u56fe\u7528\u4e8e\u8bf4\u660e\u6d41\u7a0b\u8bbe\u8ba1\uff0c\u5e76\u975e\u5b9e\u65f6\u76d1\u63a7\u754c\u9762\u3002\n    <\/span>\n  <\/p>\n\n<\/div>\n\n<style>\n.ct-ops-hero-visual {\n  --ohv-ink: #142D2C;\n  --ohv-teal: #057D80;\n  --ohv-muted: #60746D;\n  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repeat(2, minmax(0, 1fr));\n    gap: 24px 18px;\n    margin: 28px 0 24px;\n  }\n\n  .ct-ops-hero-visual .ct-ohv-track {\n    margin-bottom: 16px;\n  }\n\n  .ct-ops-hero-visual .ct-ohv-step h3 {\n    font-size: 15px;\n  }\n\n  .ct-ops-hero-visual .ct-ohv-exception {\n    padding: 14px;\n  }\n\n  .ct-ops-hero-visual .ct-ohv-exception-flow {\n    gap: 10px;\n  }\n\n  .ct-ops-hero-visual .ct-ohv-response {\n    flex-basis: 100%;\n  }\n\n  .ct-ops-hero-visual .ct-ohv-caption {\n    margin-top: 16px;\n  }\n}\n\n@media (prefers-reduced-motion: reduce) {\n  .ct-ops-hero-visual .ct-ohv-track > span,\n  .ct-ops-hero-visual .ct-ohv-connector > span {\n    animation: none;\n    opacity: 0;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc3f7c2 e-con-full e-flex e-con e-parent\" data-id=\"dc3f7c2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bcdf8f3 e-flex e-con-boxed e-con e-child\" data-id=\"bcdf8f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1572aa6 e-con-full e-flex e-con e-child\" data-id=\"1572aa6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-c318970 e-con-full e-flex e-con e-child\" data-id=\"c318970\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b32cce ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0b32cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">WHERE WORK GETS STUCK<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7717a08 elementor-widget elementor-widget-heading\" data-id=\"7717a08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The delays often happen between the steps.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b5dee6 e-con-full e-flex e-con e-child\" data-id=\"2b5dee6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3595b1 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c3595b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">A task may be complete for one team while the next team is still waiting for information, a decision, or a clear handover.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b58fef e-con-full e-flex e-con e-child\" data-id=\"1b58fef\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5f1522 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"a5f1522\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-ops-gaps\" data-no-translation>\n\n  <div class=\"ct-og-grid\">\n\n    <section class=\"ct-og-item\">\n      <span class=\"ct-og-label\">\n        <span class=\"ct-og-en\" lang=\"en\">01 \/ HANDOVER<\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">01 \/ \u5de5\u4f5c\u4ea4\u63a5<\/span>\n      <\/span>\n\n      <h3>\n        <span class=\"ct-og-en\" lang=\"en\">\n          Work is handed over, but no one takes ownership.\n        <\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">\n          \u5de5\u4f5c\u4ea4\u51fa\u53bb\u4e86\uff0c\u5374\u6ca1\u4eba\u660e\u786e\u63a5\u624b\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-og-en\" lang=\"en\">\n          Work is passed on, but nobody has explicitly\n          accepted responsibility for the next step.\n        <\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">\n          \u4efb\u52a1\u867d\u7136\u5df2\u7ecf\u8f6c\u4ea4\uff0c\u5374\u6ca1\u6709\u4eba\u660e\u786e\u786e\u8ba4\u7531\u81ea\u5df1\u8d1f\u8d23\u4e0b\u4e00\u6b65\u3002\n        <\/span>\n      <\/p>\n    <\/section>\n\n    <section class=\"ct-og-item\">\n      <span class=\"ct-og-label\">\n        <span class=\"ct-og-en\" lang=\"en\">02 \/ VISIBILITY<\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">02 \/ \u8fdb\u5ea6\u53ef\u89c1\u6027<\/span>\n      <\/span>\n\n      <h3>\n        <span class=\"ct-og-en\" lang=\"en\">\n          Task status is scattered across tools.\n        <\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">\n          \u8fdb\u5ea6\u5206\u6563\u5728\u5404\u5904\uff0c\u96be\u4ee5\u770b\u6e05\u5168\u8c8c\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-og-en\" lang=\"en\">\n          People search messages and spreadsheets to find\n          out which tasks are waiting and what is holding them up.\n        <\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">\n          \u5927\u5bb6\u53ea\u80fd\u7ffb\u6d88\u606f\u3001\u67e5\u8868\u683c\uff0c\u624d\u80fd\u5f04\u6e05\u54ea\u4e9b\u4efb\u52a1\u8fd8\u5728\u7b49\u5f85\uff0c\u4ee5\u53ca\u7a76\u7adf\u5361\u5728\u4e86\u54ea\u91cc\u3002\n        <\/span>\n      <\/p>\n    <\/section>\n\n    <section class=\"ct-og-item\">\n      <span class=\"ct-og-label\">\n        <span class=\"ct-og-en\" lang=\"en\">03 \/ EXCEPTIONS<\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">03 \/ \u5f02\u5e38\u5904\u7406<\/span>\n      <\/span>\n\n      <h3>\n        <span class=\"ct-og-en\" lang=\"en\">\n          Exceptions have no clear response process.\n        <\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">\n          \u9047\u5230\u5f02\u5e38\uff0c\u6ca1\u6709\u660e\u786e\u7684\u5904\u7406\u529e\u6cd5\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-og-en\" lang=\"en\">\n          Missing information or a failed step stops the task,\n          with no one assigned to resolve the issue.\n        <\/span>\n        <span class=\"ct-og-zh\" lang=\"zh-CN\">\n          \u4e00\u5904\u4fe1\u606f\u7f3a\u5931\u6216\u67d0\u4e2a\u6b65\u9aa4\u5931\u8d25\uff0c\u5c31\u53ef\u80fd\u8ba9\u4efb\u52a1\u505c\u4e0b\u6765\uff0c\u5374\u6ca1\u6709\u6307\u5b9a\u4eba\u5458\u8d1f\u8d23\u89e3\u51b3\u3002\n        <\/span>\n      <\/p>\n    <\/section>\n\n  <\/div>\n\n<\/div>\n\n<style>\n.ct-ops-gaps {\n  --og-ink: #142D2C;\n  --og-body: #526562;\n  --og-teal: #057D80;\n  --og-line: #D8DFD9;\n\n  width: 100%;\n  min-width: 0;\n  color: var(--og-ink);\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  text-align: left;\n}\n\n.ct-ops-gaps,\n.ct-ops-gaps * {\n  box-sizing: border-box;\n}\n\n\/* \u968f\u9875\u9762\u8bed\u8a00\u663e\u793a\u5bf9\u5e94\u5185\u5bb9 *\/\n.ct-ops-gaps .ct-og-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-gaps .ct-og-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-gaps .ct-og-zh {\n  display: inline;\n}\n\n.ct-ops-gaps h3,\n.ct-ops-gaps p {\n  margin: 0;\n  padding: 0;\n}\n\n.ct-ops-gaps .ct-og-grid {\n  display: grid;\n  grid-template-columns: repeat(3, minmax(0, 1fr));\n  gap: 0;\n  border-top: 1px solid var(--og-line);\n}\n\n\/* \u5171\u4eab\u4e09\u884c\uff0c\u4f7f\u6807\u7b7e\u3001\u6807\u9898\u548c\u6b63\u6587\u5206\u522b\u5bf9\u9f50 *\/\n.ct-ops-gaps .ct-og-item {\n  display: grid;\n  grid-template-rows: subgrid;\n  grid-row: span 3;\n  row-gap: 16px;\n  min-width: 0;\n  margin: 0;\n  padding: 26px 28px 4px;\n}\n\n.ct-ops-gaps .ct-og-item:first-child {\n  padding-left: 0;\n}\n\n.ct-ops-gaps .ct-og-item:last-child {\n  padding-right: 0;\n}\n\n.ct-ops-gaps .ct-og-item + .ct-og-item {\n  border-left: 1px solid var(--og-line);\n}\n\n.ct-ops-gaps .ct-og-label {\n  display: block;\n  align-self: start;\n  color: var(--og-teal);\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 10px;\n  font-weight: 400;\n  line-height: 1.6;\n  letter-spacing: .8px;\n}\n\n.ct-ops-gaps .ct-og-item > h3 {\n  align-self: start;\n  color: var(--og-ink);\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 20px;\n  font-weight: 600;\n  line-height: 1.4;\n  letter-spacing: -.35px;\n  text-wrap: balance;\n}\n\n.ct-ops-gaps .ct-og-item > p {\n  align-self: start;\n  color: var(--og-body);\n  font-size: 14px;\n  font-weight: 400;\n  line-height: 1.8;\n  letter-spacing: 0;\n}\n\n\/* \u4e0d\u652f\u6301 subgrid \u65f6\uff0c\u6309\u5185\u5bb9\u81ea\u7136\u6392\u5217 *\/\n@supports not (grid-template-rows: subgrid) {\n  .ct-ops-gaps .ct-og-item {\n    grid-row: auto;\n    grid-template-rows: auto auto 1fr;\n    align-content: start;\n  }\n}\n\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-ops-gaps .ct-og-item {\n    padding: 24px 18px 4px;\n    row-gap: 14px;\n  }\n\n  .ct-ops-gaps .ct-og-item:first-child {\n    padding-left: 0;\n  }\n\n  .ct-ops-gaps .ct-og-item:last-child {\n    padding-right: 0;\n  }\n\n  .ct-ops-gaps .ct-og-label {\n    font-size: 9px;\n    letter-spacing: .6px;\n  }\n\n  .ct-ops-gaps .ct-og-item > h3 {\n    font-size: 18px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-ops-gaps .ct-og-item > p {\n    font-size: 13px;\n  }\n}\n\n@media (max-width: 767px) {\n  .ct-ops-gaps .ct-og-grid {\n    grid-template-columns: minmax(0, 1fr);\n  }\n\n  .ct-ops-gaps .ct-og-item,\n  .ct-ops-gaps .ct-og-item:first-child,\n  .ct-ops-gaps .ct-og-item:last-child {\n    grid-row: auto;\n    grid-template-rows: auto auto auto;\n    gap: 12px;\n    padding: 24px 0;\n  }\n\n  .ct-ops-gaps .ct-og-item + .ct-og-item {\n    border-left: none;\n    border-top: 1px solid var(--og-line);\n  }\n\n  .ct-ops-gaps .ct-og-item:last-child {\n    padding-bottom: 0;\n  }\n\n  .ct-ops-gaps .ct-og-label {\n    font-size: 9px;\n    letter-spacing: .6px;\n  }\n\n  .ct-ops-gaps .ct-og-item > h3 {\n    font-size: 18px;\n    letter-spacing: -.2px;\n    text-wrap: initial;\n  }\n\n  .ct-ops-gaps .ct-og-item > p {\n    font-size: 14px;\n  }\n}\n\n\/* \u4e2d\u6587\u4f7f\u7528\u6b63\u5e38\u5b57\u8ddd\uff0c\u907f\u514d\u538b\u7f29\u6c49\u5b57\u95f4\u8ddd *\/\nhtml:lang(zh) .ct-ops-gaps .ct-og-item > h3 {\n  letter-spacing: 0;\n  line-height: 1.55;\n}\n\nhtml:lang(zh) .ct-ops-gaps .ct-og-label {\n  letter-spacing: .3px;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0eabd4 e-con-full e-flex e-con e-parent\" data-id=\"e0eabd4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2b3d6c2 e-flex e-con-boxed e-con e-child\" data-id=\"2b3d6c2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-27ce7ab e-con-full e-flex e-con e-child\" data-id=\"27ce7ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-371952d ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"371952d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">WHAT WE DESIGN<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec9e3b5 elementor-widget elementor-widget-heading\" data-id=\"ec9e3b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Define the route, the owner, and the response to exceptions.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8013cc4 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"8013cc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">For a specific workflow, we define what starts the work, who is responsible at each stage, what each handover requires, and how problems are handled.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d919c86 e-con-full e-flex e-con e-child\" data-id=\"d919c86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ec1d0 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"d4ec1d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-ops-design\" data-no-translation>\n\n  <div class=\"ct-od-map\">\n    <div class=\"ct-od-map-header\">\n      <span>\n        <span class=\"ct-od-en\" lang=\"en\">\n          ONE REQUEST \/ CLEAR RESPONSIBILITY\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u4e00\u9879\u8bf7\u6c42 \/ \u5404\u73af\u8282\u8d23\u4efb\u660e\u786e\n        <\/span>\n      <\/span>\n\n      <span>\n        <span class=\"ct-od-en\" lang=\"en\">\n          ILLUSTRATIVE OPERATING DESIGN\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u8fd0\u884c\u6d41\u7a0b\u8bbe\u8ba1\u793a\u4f8b\n        <\/span>\n      <\/span>\n    <\/div>\n\n    <div class=\"ct-od-lanes\">\n\n      <div class=\"ct-od-lane\">\n        <span class=\"ct-od-role\">\n          <span class=\"ct-od-en\" lang=\"en\">Intake team<\/span>\n          <span class=\"ct-od-zh\" lang=\"zh-CN\">\u53d7\u7406\u56e2\u961f<\/span>\n        <\/span>\n\n        <div class=\"ct-od-rail\">\n          <div class=\"ct-od-task ct-od-task-one\">\n            <span class=\"ct-od-task-number\" aria-hidden=\"true\">01<\/span>\n            <span>\n              <span class=\"ct-od-en\" lang=\"en\">\n                Confirm required information\n              <\/span>\n              <span class=\"ct-od-zh\" lang=\"zh-CN\">\n                \u6838\u5b9e\u6240\u9700\u4fe1\u606f\n              <\/span>\n            <\/span>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"ct-od-lane\">\n        <span class=\"ct-od-role\">\n          <span class=\"ct-od-en\" lang=\"en\">Task owner<\/span>\n          <span class=\"ct-od-zh\" lang=\"zh-CN\">\u4efb\u52a1\u8d1f\u8d23\u4eba<\/span>\n        <\/span>\n\n        <div class=\"ct-od-rail\">\n          <div class=\"ct-od-task ct-od-task-two\">\n            <span class=\"ct-od-task-number\" aria-hidden=\"true\">02<\/span>\n            <span>\n              <span class=\"ct-od-en\" lang=\"en\">\n                Accept and coordinate\n              <\/span>\n              <span class=\"ct-od-zh\" lang=\"zh-CN\">\n                \u786e\u8ba4\u63a5\u624b\u5e76\u534f\u8c03\u63a8\u8fdb\n              <\/span>\n            <\/span>\n          <\/div>\n        <\/div>\n      <\/div>\n\n      <div class=\"ct-od-lane\">\n        <span class=\"ct-od-role\">\n          <span class=\"ct-od-en\" lang=\"en\">Specialist<\/span>\n          <span class=\"ct-od-zh\" lang=\"zh-CN\">\u4e13\u4e1a\u4eba\u5458<\/span>\n        <\/span>\n\n        <div class=\"ct-od-rail\">\n          <div class=\"ct-od-task ct-od-task-three\">\n            <span class=\"ct-od-task-number\" aria-hidden=\"true\">03<\/span>\n            <span>\n              <span class=\"ct-od-en\" lang=\"en\">\n                Resolve the exception\n              <\/span>\n              <span class=\"ct-od-zh\" lang=\"zh-CN\">\n                \u5904\u7406\u5f02\u5e38\u60c5\u51b5\n              <\/span>\n            <\/span>\n          <\/div>\n        <\/div>\n      <\/div>\n\n    <\/div>\n\n    <div class=\"ct-od-map-footer\">\n      <span class=\"ct-od-key\">\n        <i aria-hidden=\"true\"><\/i>\n        <span>\n          <span class=\"ct-od-en\" lang=\"en\">\n            Responsibility at each step\n          <\/span>\n          <span class=\"ct-od-zh\" lang=\"zh-CN\">\n            \u6bcf\u4e2a\u73af\u8282\u90fd\u6709\u660e\u786e\u8d1f\u8d23\u4eba\n          <\/span>\n        <\/span>\n      <\/span>\n\n      <span>\n        <span class=\"ct-od-en\" lang=\"en\">\n          Specialist review when an exception requires it.\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u9700\u8981\u4e13\u4e1a\u5224\u65ad\u7684\u5f02\u5e38\uff0c\u7531\u4e13\u4e1a\u4eba\u5458\u590d\u6838\u3002\n        <\/span>\n      <\/span>\n    <\/div>\n  <\/div>\n\n  <div class=\"ct-od-outputs\">\n\n    <section class=\"ct-od-output\">\n      <span class=\"ct-od-label\">\n        <span class=\"ct-od-en\" lang=\"en\">01 \/ FLOW DESIGN<\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">01 \/ \u6d41\u7a0b\u8bbe\u8ba1<\/span>\n      <\/span>\n\n      <h3>\n        <span class=\"ct-od-en\" lang=\"en\">\n          Workflow and handover rules\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u5de5\u4f5c\u6d41\u7a0b\u4e0e\u4ea4\u63a5\u89c4\u5219\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-od-en\" lang=\"en\">\n          Define entry requirements, steps, completion conditions,\n          and what the next person needs.\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u660e\u786e\u542f\u52a8\u6761\u4ef6\u3001\u5904\u7406\u6b65\u9aa4\u3001\u5b8c\u6210\u6807\u51c6\uff0c\u4ee5\u53ca\u4e0b\u4e00\u4f4d\u63a5\u624b\u4eba\u5458\u9700\u8981\u54ea\u4e9b\u4fe1\u606f\u3002\n        <\/span>\n      <\/p>\n    <\/section>\n\n    <section class=\"ct-od-output\">\n      <span class=\"ct-od-label\">\n        <span class=\"ct-od-en\" lang=\"en\">02 \/ RESPONSIBILITY<\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">02 \/ \u8d23\u4efb\u5206\u5de5<\/span>\n      <\/span>\n\n      <h3>\n        <span class=\"ct-od-en\" lang=\"en\">\n          Ownership and escalation\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u8d23\u4efb\u5f52\u5c5e\u4e0e\u95ee\u9898\u4e0a\u62a5\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-od-en\" lang=\"en\">\n          Assign responsibility for each stage, including who\n          handles delays, exceptions, and unresolved issues.\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u660e\u786e\u5404\u9636\u6bb5\u7531\u8c01\u8d1f\u8d23\uff0c\u4ee5\u53ca\u53d1\u751f\u5ef6\u8bef\u3001\u5f02\u5e38\u6216\u95ee\u9898\u8fdf\u8fdf\u672a\u89e3\u51b3\u65f6\uff0c\u7531\u8c01\u5904\u7406\u3001\u4f55\u65f6\u4e0a\u62a5\u3002\n        <\/span>\n      <\/p>\n    <\/section>\n\n    <section class=\"ct-od-output\">\n      <span class=\"ct-od-label\">\n        <span class=\"ct-od-en\" lang=\"en\">03 \/ STATUS &amp; FEEDBACK<\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">03 \/ \u8fdb\u5ea6\u4e0e\u53cd\u9988<\/span>\n      <\/span>\n\n      <h3>\n        <span class=\"ct-od-en\" lang=\"en\">\n          Status tracking and performance measures\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u8fdb\u5ea6\u8ddf\u8e2a\u4e0e\u6548\u679c\u8861\u91cf\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-od-en\" lang=\"en\">\n          Define which task statuses, issue records, and measures\n          people need to identify problems and improve the workflow.\n        <\/span>\n        <span class=\"ct-od-zh\" lang=\"zh-CN\">\n          \u660e\u786e\u9700\u8981\u8ddf\u8e2a\u54ea\u4e9b\u4efb\u52a1\u72b6\u6001\u3001\u8bb0\u5f55\u54ea\u4e9b\u95ee\u9898\uff0c\u4ee5\u53ca\u7528\u4ec0\u4e48\u6307\u6807\u53d1\u73b0\u5835\u70b9\u3001\u6539\u8fdb\u6d41\u7a0b\u3002\n        <\/span>\n      <\/p>\n    <\/section>\n\n  <\/div>\n\n<\/div>\n\n<style>\n.ct-ops-design {\n  --od-white: #FFFFFF;\n  --od-body: #BDCEC6;\n  --od-accent: #A6DAD0;\n  --od-border: #38504B;\n  --od-task-bg: #24453F;\n\n  width: 100%;\n  min-width: 0;\n  color: var(--od-white);\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  text-align: left;\n}\n\n.ct-ops-design,\n.ct-ops-design * {\n  box-sizing: border-box;\n}\n\n\/* \u6839\u636e\u9875\u9762\u8bed\u8a00\u663e\u793a *\/\n.ct-ops-design .ct-od-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-design .ct-od-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-design .ct-od-zh {\n  display: inline;\n}\n\n.ct-ops-design h3,\n.ct-ops-design p {\n  margin: 0;\n  padding: 0;\n}\n\n.ct-ops-design .ct-od-map {\n  border: 1px solid var(--od-border);\n}\n\n.ct-ops-design .ct-od-map-header {\n  display: flex;\n  align-items: flex-start;\n  justify-content: space-between;\n  gap: 16px 24px;\n  padding: 18px 24px;\n  background: #1C3936;\n  color: var(--od-accent);\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  font-weight: 400;\n  line-height: 1.7;\n  letter-spacing: .7px;\n}\n\n.ct-ops-design .ct-od-map-header > span {\n  min-width: 0;\n}\n\n.ct-ops-design .ct-od-map-header > span:last-child {\n  color: var(--od-body);\n  font-size: 8px;\n  text-align: right;\n}\n\n.ct-ops-design .ct-od-lane {\n  display: grid;\n  grid-template-columns: 150px minmax(0, 1fr);\n  align-items: center;\n  gap: 24px;\n  padding: 20px 24px;\n  border-top: 1px solid var(--od-border);\n}\n\n.ct-ops-design .ct-od-role {\n  color: var(--od-body);\n  font-size: 12px;\n  font-weight: 500;\n  line-height: 1.6;\n}\n\n.ct-ops-design .ct-od-rail {\n  position: relative;\n  min-width: 0;\n}\n\n.ct-ops-design .ct-od-rail::before {\n  position: absolute;\n  top: 50%;\n  right: 0;\n  left: 0;\n  height: 1px;\n  background: var(--od-border);\n  content: \"\";\n}\n\n.ct-ops-design .ct-od-task {\n  position: relative;\n  display: flex;\n  align-items: center;\n  gap: 12px;\n  width: 48%;\n  min-width: 0;\n  padding: 14px 18px;\n  border: 1px solid #52786C;\n  background: var(--od-task-bg);\n  color: var(--od-white);\n  font-size: 13px;\n  font-weight: 400;\n  line-height: 1.6;\n}\n\n.ct-ops-design .ct-od-task > span:last-child {\n  min-width: 0;\n  overflow-wrap: break-word;\n}\n\n.ct-ops-design .ct-od-task-one {\n  margin-left: 0;\n}\n\n.ct-ops-design .ct-od-task-two {\n  margin-left: 22%;\n}\n\n.ct-ops-design .ct-od-task-three {\n  margin-left: 44%;\n}\n\n.ct-ops-design .ct-od-task-number {\n  flex: 0 0 auto;\n  color: var(--od-accent);\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas, monospace;\n  font-size: 9px;\n  line-height: 1.6;\n  letter-spacing: .4px;\n}\n\n.ct-ops-design .ct-od-map-footer {\n  display: flex;\n  align-items: flex-start;\n  justify-content: space-between;\n  gap: 12px 24px;\n  padding: 14px 24px;\n  border-top: 1px solid var(--od-border);\n  color: var(--od-body);\n  font-size: 10px;\n  line-height: 1.8;\n}\n\n.ct-ops-design .ct-od-key {\n  display: inline-flex;\n  align-items: center;\n  gap: 8px;\n}\n\n.ct-ops-design .ct-od-key i {\n  display: block;\n  width: 6px;\n  height: 6px;\n  flex: 0 0 6px;\n  border: 1px solid var(--od-accent);\n  background: var(--od-task-bg);\n}\n\n.ct-ops-design .ct-od-outputs {\n  display: grid;\n  grid-template-columns: repeat(3, minmax(0, 1fr));\n  column-gap: 32px;\n  row-gap: 0;\n  margin-top: 32px;\n}\n\n.ct-ops-design .ct-od-output {\n  display: grid;\n  grid-template-rows: subgrid;\n  grid-row: span 3;\n  row-gap: 14px;\n  min-width: 0;\n}\n\n.ct-ops-design .ct-od-label {\n  display: block;\n  align-self: start;\n  color: var(--od-accent);\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  font-weight: 400;\n  line-height: 1.7;\n  letter-spacing: .7px;\n}\n\n.ct-ops-design .ct-od-output h3 {\n  align-self: start;\n  color: var(--od-white);\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 18px;\n  font-weight: 600;\n  line-height: 1.4;\n  letter-spacing: -.25px;\n}\n\n.ct-ops-design .ct-od-output p {\n  align-self: start;\n  color: var(--od-body);\n  font-size: 13px;\n  font-weight: 400;\n  line-height: 1.8;\n}\n\n@supports not (grid-template-rows: subgrid) {\n  .ct-ops-design .ct-od-output {\n    grid-row: auto;\n    grid-template-rows: auto auto 1fr;\n  }\n}\n\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-ops-design .ct-od-lane {\n    grid-template-columns: 110px minmax(0, 1fr);\n    gap: 20px;\n    padding: 18px 22px;\n  }\n\n  .ct-ops-design .ct-od-task {\n    width: 56%;\n    padding: 12px 14px;\n    gap: 10px;\n    font-size: 12px;\n  }\n\n  .ct-ops-design .ct-od-task-two {\n    margin-left: 20%;\n  }\n\n  .ct-ops-design .ct-od-task-three {\n    margin-left: 40%;\n  }\n\n  .ct-ops-design .ct-od-map-header,\n  .ct-ops-design .ct-od-map-footer {\n    padding-left: 22px;\n    padding-right: 22px;\n  }\n\n  .ct-ops-design .ct-od-map-header > span:last-child {\n    display: none;\n  }\n\n  .ct-ops-design .ct-od-outputs {\n    column-gap: 24px;\n    margin-top: 28px;\n  }\n}\n\n@media (max-width: 767px) {\n  .ct-ops-design .ct-od-map-header {\n    padding: 16px;\n    font-size: 8px;\n    letter-spacing: .5px;\n  }\n\n  .ct-ops-design .ct-od-map-header > span:last-child {\n    display: none;\n  }\n\n  .ct-ops-design .ct-od-lane {\n    grid-template-columns: 76px minmax(0, 1fr);\n    gap: 14px;\n    padding: 18px 16px;\n  }\n\n  .ct-ops-design .ct-od-role {\n    font-size: 11px;\n  }\n\n  .ct-ops-design .ct-od-task {\n    width: 100%;\n    margin-left: 0;\n    padding: 12px;\n    gap: 9px;\n    font-size: 12px;\n  }\n\n  .ct-ops-design .ct-od-task-number {\n    font-size: 8px;\n  }\n\n  .ct-ops-design .ct-od-map-footer {\n    flex-direction: column;\n    gap: 7px;\n    padding: 14px 16px;\n    font-size: 9px;\n  }\n\n  .ct-ops-design .ct-od-outputs {\n    grid-template-columns: minmax(0, 1fr);\n    gap: 24px;\n    margin-top: 28px;\n  }\n\n  .ct-ops-design .ct-od-output {\n    grid-row: auto;\n    grid-template-rows: auto auto auto;\n    gap: 12px;\n    padding-top: 20px;\n    border-top: 1px solid var(--od-border);\n  }\n\n  .ct-ops-design .ct-od-output h3 {\n    font-size: 18px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-ops-design .ct-od-output p {\n    font-size: 13px;\n  }\n}\n\n\/* \u4e2d\u6587\u4fdd\u6301\u6b63\u5e38\u5b57\u8ddd *\/\nhtml:lang(zh) .ct-ops-design .ct-od-output h3 {\n  letter-spacing: 0;\n  line-height: 1.55;\n}\n\nhtml:lang(zh) .ct-ops-design .ct-od-map-header,\nhtml:lang(zh) .ct-ops-design .ct-od-label {\n  letter-spacing: .3px;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3325ad2 e-con-full e-flex e-con e-parent\" data-id=\"3325ad2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-49e02af e-flex e-con-boxed e-con e-child\" data-id=\"49e02af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d9f9bd e-con-full e-flex e-con e-child\" data-id=\"9d9f9bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e513d8 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0e513d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">OPERATIONAL STARTING POINTS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52ca01b elementor-widget elementor-widget-heading\" data-id=\"52ca01b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Choose one workflow that needs to run better.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc1b605 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"dc1b605\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Start with a recurring handover, a process spread across tools, or an exception that no team clearly owns. The examples below illustrate possible starting points.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9f823f6 e-con-full e-flex e-con e-child\" data-id=\"9f823f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86e4498 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"86e4498\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-ops-scenarios\" data-no-translation>\n\n  <details class=\"ct-os-item\" open>\n    <summary>\n      <span class=\"ct-os-number\" aria-hidden=\"true\">01<\/span>\n\n      <span class=\"ct-os-title\">\n        <span class=\"ct-os-en\" lang=\"en\">Service coordination<\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\u670d\u52a1\u534f\u540c<\/span>\n      <\/span>\n\n      <svg viewBox=\"0 0 24 24\"\n           aria-hidden=\"true\" focusable=\"false\">\n        <path d=\"M5 12h14\"><\/path>\n        <path class=\"ct-os-plus\" d=\"M12 5v14\"><\/path>\n      <\/svg>\n    <\/summary>\n\n    <div class=\"ct-os-content\">\n      <h3>\n        <span class=\"ct-os-en\" lang=\"en\">\n          A request moves from intake through specialist\n          support to delivery.\n        <\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\n          \u4e00\u9879\u670d\u52a1\u8bf7\u6c42\uff0c\u9700\u8981\u7ecf\u8fc7\u53d7\u7406\u3001\u4e13\u4e1a\u5904\u7406\u4e0e\u4ea4\u4ed8\u7b49\u73af\u8282\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-os-en\" lang=\"en\">\n          Define how each team accepts the request, who owns\n          the next step, what information is handed over,\n          and how unanswered requests are followed up.\n        <\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\n          \u660e\u786e\u5404\u56e2\u961f\u5982\u4f55\u786e\u8ba4\u63a5\u624b\u3001\u4e0b\u4e00\u6b65\u7531\u8c01\u8d1f\u8d23\u3001\u4ea4\u63a5\u65f6\u9700\u8981\u63d0\u4f9b\u54ea\u4e9b\u4fe1\u606f\uff0c\u4ee5\u53ca\u8bf7\u6c42\u672a\u83b7\u56de\u5e94\u65f6\u5982\u4f55\u8ddf\u8fdb\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n  <\/details>\n\n  <details class=\"ct-os-item\">\n    <summary>\n      <span class=\"ct-os-number\" aria-hidden=\"true\">02<\/span>\n\n      <span class=\"ct-os-title\">\n        <span class=\"ct-os-en\" lang=\"en\">Work across tools<\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\u8de8\u5de5\u5177\u534f\u4f5c<\/span>\n      <\/span>\n\n      <svg viewBox=\"0 0 24 24\"\n           aria-hidden=\"true\" focusable=\"false\">\n        <path d=\"M5 12h14\"><\/path>\n        <path class=\"ct-os-plus\" d=\"M12 5v14\"><\/path>\n      <\/svg>\n    <\/summary>\n\n    <div class=\"ct-os-content\">\n      <h3>\n        <span class=\"ct-os-en\" lang=\"en\">\n          The same work is tracked in messages, spreadsheets,\n          and a business application.\n        <\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\n          \u540c\u4e00\u9879\u5de5\u4f5c\uff0c\u540c\u65f6\u8bb0\u5f55\u5728\u6d88\u606f\u3001\u8868\u683c\u548c\u4e1a\u52a1\u7cfb\u7edf\u4e2d\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-os-en\" lang=\"en\">\n          Define which record is authoritative, which updates\n          need to be shared across tools, and who resolves\n          conflicting information.\n        <\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\n          \u660e\u786e\u4ee5\u54ea\u4efd\u8bb0\u5f55\u4e3a\u51c6\u3001\u54ea\u4e9b\u66f4\u65b0\u9700\u8981\u5728\u5de5\u5177\u4e4b\u95f4\u540c\u6b65\uff0c\u4ee5\u53ca\u4fe1\u606f\u4e0d\u4e00\u81f4\u65f6\u7531\u8c01\u6838\u5b9e\u5904\u7406\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n  <\/details>\n\n  <details class=\"ct-os-item\">\n    <summary>\n      <span class=\"ct-os-number\" aria-hidden=\"true\">03<\/span>\n\n      <span class=\"ct-os-title\">\n        <span class=\"ct-os-en\" lang=\"en\">Exception response<\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\u5f02\u5e38\u5904\u7406<\/span>\n      <\/span>\n\n      <svg viewBox=\"0 0 24 24\"\n           aria-hidden=\"true\" focusable=\"false\">\n        <path d=\"M5 12h14\"><\/path>\n        <path class=\"ct-os-plus\" d=\"M12 5v14\"><\/path>\n      <\/svg>\n    <\/summary>\n\n    <div class=\"ct-os-content\">\n      <h3>\n        <span class=\"ct-os-en\" lang=\"en\">\n          Missing information or a failed action repeatedly\n          stops a task.\n        <\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\n          \u4fe1\u606f\u7f3a\u5931\u6216\u67d0\u4e2a\u64cd\u4f5c\u5931\u8d25\uff0c\u53cd\u590d\u5bfc\u81f4\u4efb\u52a1\u505c\u6ede\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-os-en\" lang=\"en\">\n          Define what triggers a response, who handles the\n          issue, when to escalate it, and how work resumes.\n        <\/span>\n        <span class=\"ct-os-zh\" lang=\"zh-CN\">\n          \u660e\u786e\u4ec0\u4e48\u60c5\u51b5\u9700\u8981\u4ecb\u5165\u3001\u7531\u8c01\u5904\u7406\u3001\u4f55\u65f6\u4e0a\u62a5\uff0c\u4ee5\u53ca\u95ee\u9898\u89e3\u51b3\u540e\u5982\u4f55\u6062\u590d\u5de5\u4f5c\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n  <\/details>\n\n<\/div>\n\n<style>\n.ct-ops-scenarios {\n  --os-ink: #142D2C;\n  --os-body: #526562;\n  --os-teal: #057D80;\n  --os-line: #D8DFD9;\n\n  width: 100%;\n  min-width: 0;\n  color: var(--os-ink);\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  text-align: left;\n}\n\n.ct-ops-scenarios,\n.ct-ops-scenarios * {\n  box-sizing: border-box;\n}\n\n\/* \u8ddf\u968f\u9875\u9762\u8bed\u8a00 *\/\n.ct-ops-scenarios .ct-os-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-scenarios .ct-os-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-scenarios .ct-os-zh {\n  display: inline;\n}\n\n.ct-ops-scenarios h3,\n.ct-ops-scenarios p {\n  margin: 0;\n  padding: 0;\n}\n\n.ct-ops-scenarios .ct-os-item {\n  margin: 0;\n  padding: 0;\n  border: 0;\n  border-top: 1px solid var(--os-line);\n  border-radius: 0;\n  background: transparent;\n  box-shadow: none;\n}\n\n.ct-ops-scenarios .ct-os-item:last-child {\n  border-bottom: 1px solid var(--os-line);\n}\n\n.ct-ops-scenarios summary {\n  display: grid;\n  grid-template-columns: 20px minmax(0, 1fr) 18px;\n  align-items: start;\n  gap: 16px;\n  margin: 0;\n  padding: 24px 0;\n  background: transparent !important;\n  color: var(--os-ink);\n  list-style: none;\n  cursor: pointer;\n}\n\n.ct-ops-scenarios summary:hover,\n.ct-ops-scenarios summary:focus,\n.ct-ops-scenarios summary:active {\n  background: transparent !important;\n}\n\n.ct-ops-scenarios summary::-webkit-details-marker {\n  display: none;\n}\n\n.ct-ops-scenarios summary::marker {\n  content: \"\";\n}\n\n.ct-ops-scenarios summary:focus-visible {\n  outline: 2px solid var(--os-teal);\n  outline-offset: 5px;\n}\n\n.ct-ops-scenarios .ct-os-number {\n  padding-top: 4px;\n  color: var(--os-teal);\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas, monospace;\n  font-size: 10px;\n  font-weight: 400;\n  line-height: 1.6;\n  letter-spacing: .4px;\n}\n\n.ct-ops-scenarios .ct-os-title {\n  min-width: 0;\n  color: var(--os-ink);\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 20px;\n  font-weight: 600;\n  line-height: 1.4;\n  letter-spacing: -.35px;\n  transition: color 180ms ease;\n}\n\n.ct-ops-scenarios summary > svg {\n  display: block;\n  width: 18px;\n  height: 18px;\n  margin-top: 5px;\n  fill: none;\n  stroke: var(--os-teal);\n  stroke-width: 1.5;\n  stroke-linecap: round;\n  stroke-linejoin: round;\n}\n\n.ct-ops-scenarios .ct-os-item[open] .ct-os-plus {\n  display: none;\n}\n\n.ct-ops-scenarios .ct-os-item[open] .ct-os-title,\n.ct-ops-scenarios summary:hover .ct-os-title {\n  color: var(--os-teal);\n}\n\n.ct-ops-scenarios .ct-os-content {\n  padding: 0 34px 26px 36px;\n}\n\n.ct-ops-scenarios .ct-os-content h3 {\n  color: var(--os-ink);\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 16px;\n  font-weight: 600;\n  line-height: 1.55;\n  letter-spacing: -.15px;\n}\n\n.ct-ops-scenarios .ct-os-content p {\n  margin-top: 12px;\n  color: var(--os-body);\n  font-size: 13px;\n  font-weight: 400;\n  line-height: 1.8;\n  letter-spacing: 0;\n}\n\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-ops-scenarios summary {\n    gap: 12px;\n    padding: 22px 0;\n  }\n\n  .ct-ops-scenarios .ct-os-title {\n    font-size: 18px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-ops-scenarios .ct-os-content {\n    padding: 0 0 24px 32px;\n  }\n\n  .ct-ops-scenarios .ct-os-content h3 {\n    font-size: 15px;\n  }\n}\n\n@media (max-width: 767px) {\n  .ct-ops-scenarios summary {\n    grid-template-columns: 18px minmax(0, 1fr) 16px;\n    gap: 12px;\n    padding: 22px 0;\n  }\n\n  .ct-ops-scenarios .ct-os-number {\n    font-size: 9px;\n  }\n\n  .ct-ops-scenarios .ct-os-title {\n    font-size: 18px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-ops-scenarios summary > svg {\n    width: 16px;\n    height: 16px;\n  }\n\n  .ct-ops-scenarios .ct-os-content {\n    padding: 0 0 24px 30px;\n  }\n\n  .ct-ops-scenarios .ct-os-content h3 {\n    font-size: 16px;\n  }\n}\n\nhtml:lang(zh) .ct-ops-scenarios .ct-os-title,\nhtml:lang(zh) .ct-ops-scenarios .ct-os-content h3 {\n  letter-spacing: 0;\n  line-height: 1.55;\n}\n\n@media (prefers-reduced-motion: reduce) {\n  .ct-ops-scenarios .ct-os-title {\n    transition: none;\n  }\n}\n<\/style>\n\n<script>\n(function () {\n  const script = document.currentScript;\n  const root = script\n    ?.previousElementSibling\n    ?.previousElementSibling;\n\n  if (!root?.matches('.ct-ops-scenarios')) return;\n  if (root.dataset.initialized === 'true') return;\n\n  root.dataset.initialized = 'true';\n\n  const items = Array.from(\n    root.querySelectorAll('.ct-os-item')\n  );\n\n  items.forEach(function (item) {\n    const summary = item.querySelector('summary');\n    if (!summary) return;\n\n    summary.addEventListener('click', function (event) {\n      event.preventDefault();\n\n      const shouldOpen = !item.open;\n\n      items.forEach(function (other) {\n        other.open = false;\n      });\n\n      item.open = shouldOpen;\n    });\n  });\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0d7e8b3 e-con-full e-flex e-con e-parent\" data-id=\"0d7e8b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1a7d9db e-flex e-con-boxed e-con e-child\" data-id=\"1a7d9db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c59fa47 e-con-full e-flex e-con e-child\" data-id=\"c59fa47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9afc1e1 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9afc1e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">AUTOMATION &amp; AI<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d823f5f elementor-widget elementor-widget-heading\" data-id=\"d823f5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Automate clear steps. Route exceptions to people.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c485691 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c485691\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Automation can move routine tasks through defined steps. AI can help classify requests and suggest where they should go. People handle cases that need judgment.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e1e8d2 e-con-full e-flex e-con e-child\" data-id=\"4e1e8d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa61b2e elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"fa61b2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-ops-automation\"\n     data-state=\"normal\"\n     data-no-translation>\n\n  <div class=\"ct-oa-toolbar\">\n    <span class=\"ct-oa-toolbar-label\">\n      <span class=\"ct-oa-en\" lang=\"en\">ONE REQUEST \/ TWO ROUTES<\/span>\n      <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u4e00\u9879\u8bf7\u6c42 \/ \u4e24\u79cd\u5904\u7406\u8def\u5f84<\/span>\n    <\/span>\n\n    <div class=\"ct-oa-switch\">\n      <button type=\"button\"\n              data-state-button=\"normal\"\n              aria-pressed=\"true\">\n        <span class=\"ct-oa-en\" lang=\"en\">Normal flow<\/span>\n        <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u6b63\u5e38\u6d41\u7a0b<\/span>\n      <\/button>\n\n      <button type=\"button\"\n              data-state-button=\"exception\"\n              aria-pressed=\"false\">\n        <span class=\"ct-oa-en\" lang=\"en\">Missing information<\/span>\n        <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u4fe1\u606f\u7f3a\u5931<\/span>\n      <\/button>\n    <\/div>\n  <\/div>\n\n  <div class=\"ct-oa-canvas\">\n\n    <ol class=\"ct-oa-route\">\n\n      <li class=\"ct-oa-step\">\n        <span class=\"ct-oa-number\" aria-hidden=\"true\">01<\/span>\n        <span class=\"ct-oa-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-oa-en\" lang=\"en\">Request received<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u63a5\u6536\u8bf7\u6c42<\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-oa-en\" lang=\"en\">Details submitted<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u63d0\u4ea4\u76f8\u5173\u4fe1\u606f<\/span>\n        <\/p>\n      <\/li>\n\n      <li class=\"ct-oa-step\">\n        <span class=\"ct-oa-number\" aria-hidden=\"true\">02<\/span>\n        <span class=\"ct-oa-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-oa-en\" lang=\"en\">Check &amp; route<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u68c0\u67e5\u5e76\u5206\u6d3e<\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-oa-en\" lang=\"en\">Rules + AI assistance<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u65e2\u5b9a\u89c4\u5219 + AI \u8f85\u52a9<\/span>\n        <\/p>\n      <\/li>\n\n      <li class=\"ct-oa-step\">\n        <span class=\"ct-oa-number\" aria-hidden=\"true\">03<\/span>\n        <span class=\"ct-oa-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-oa-en\" lang=\"en\">Owner accepts<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u8d1f\u8d23\u4eba\u786e\u8ba4\u63a5\u624b<\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-oa-en\" lang=\"en\">Responsibility confirmed<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u660e\u786e\u540e\u7eed\u8d23\u4efb<\/span>\n        <\/p>\n      <\/li>\n\n      <li class=\"ct-oa-step\">\n        <span class=\"ct-oa-number\" aria-hidden=\"true\">04<\/span>\n        <span class=\"ct-oa-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-oa-en\" lang=\"en\">Work continues<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u7ee7\u7eed\u63a8\u8fdb<\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-oa-en\" lang=\"en\">Next step recorded<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u8bb0\u5f55\u4e0b\u4e00\u6b65\u5b89\u6392<\/span>\n        <\/p>\n      <\/li>\n\n    <\/ol>\n\n    <div class=\"ct-oa-branch-space\">\n      <div class=\"ct-oa-branch\" hidden>\n        <span class=\"ct-oa-branch-in\" aria-hidden=\"true\"><\/span>\n\n        <div class=\"ct-oa-human\">\n          <span class=\"ct-oa-diamond\" aria-hidden=\"true\"><\/span>\n\n          <div class=\"ct-oa-human-copy\">\n            <span>\n              <span class=\"ct-oa-en\" lang=\"en\">HUMAN RESPONSE<\/span>\n              <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u4eba\u5de5\u5904\u7406<\/span>\n            <\/span>\n            <h3>\n              <span class=\"ct-oa-en\" lang=\"en\">\n                Confirm the missing information.\n              <\/span>\n              <span class=\"ct-oa-zh\" lang=\"zh-CN\">\n                \u7531\u8d1f\u8d23\u4eba\u6838\u5b9e\u5e76\u8865\u9f50\u4fe1\u606f\u3002\n              <\/span>\n            <\/h3>\n          <\/div>\n\n          <svg viewBox=\"0 0 24 24\"\n               aria-hidden=\"true\" focusable=\"false\">\n            <path d=\"M5 12h14M14 7l5 5-5 5\"><\/path>\n          <\/svg>\n\n          <span class=\"ct-oa-return\">\n            <span class=\"ct-oa-en\" lang=\"en\">Return to check &amp; route<\/span>\n            <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u8fd4\u56de\u68c0\u67e5\u4e0e\u5206\u6d3e\u73af\u8282<\/span>\n          <\/span>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"ct-oa-canvas-footer\">\n      <span>\n        <span class=\"ct-oa-en\" lang=\"en\">\n          ILLUSTRATIVE WORKFLOW \u00b7 NO LIVE DATA\n        <\/span>\n        <span class=\"ct-oa-zh\" lang=\"zh-CN\">\n          \u6d41\u7a0b\u793a\u4f8b \u00b7 \u975e\u5b9e\u65f6\u6570\u636e\n        <\/span>\n      <\/span>\n      <span>\n        <span class=\"ct-oa-en\" lang=\"en\">\n          Animation illustrates the process, not measured performance.\n        <\/span>\n        <span class=\"ct-oa-zh\" lang=\"zh-CN\">\n          \u52a8\u6548\u7528\u4e8e\u8bf4\u660e\u5904\u7406\u6d41\u7a0b\uff0c\u4e0d\u4ee3\u8868\u5b9e\u9645\u8fd0\u884c\u8868\u73b0\u3002\n        <\/span>\n      <\/span>\n    <\/div>\n\n  <\/div>\n\n  <div class=\"ct-oa-notes\">\n    <div class=\"ct-oa-current\" aria-live=\"polite\" aria-atomic=\"true\">\n\n      <div data-state-note=\"normal\">\n        <span class=\"ct-oa-note-label\">\n          <span class=\"ct-oa-en\" lang=\"en\">CLEAR RULES<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u6309\u660e\u786e\u89c4\u5219\u63a8\u8fdb<\/span>\n        <\/span>\n        <p>\n          <span class=\"ct-oa-en\" lang=\"en\">\n            Route the request, confirm the owner,\n            and record the next step.\n          <\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\n            \u5206\u6d3e\u8bf7\u6c42\u3001\u786e\u8ba4\u8d1f\u8d23\u4eba\uff0c\u5e76\u8bb0\u5f55\u4e0b\u4e00\u6b65\u5b89\u6392\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n\n      <div data-state-note=\"exception\" hidden>\n        <span class=\"ct-oa-note-label\">\n          <span class=\"ct-oa-en\" lang=\"en\">EXCEPTION FOUND<\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\u53d1\u73b0\u5f02\u5e38\u65f6<\/span>\n        <\/span>\n        <p>\n          <span class=\"ct-oa-en\" lang=\"en\">\n            Pause the affected step and notify the responsible\n            person. Recheck the request after the missing\n            information is confirmed.\n          <\/span>\n          <span class=\"ct-oa-zh\" lang=\"zh-CN\">\n            \u6682\u505c\u53d7\u5f71\u54cd\u7684\u6b65\u9aa4\u5e76\u901a\u77e5\u8d1f\u8d23\u4eba\u3002\u5f85\u7f3a\u5931\u4fe1\u606f\u6838\u5b9e\u8865\u9f50\u540e\uff0c\u91cd\u65b0\u68c0\u67e5\u8bf7\u6c42\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n\n    <\/div>\n\n    <p class=\"ct-oa-boundary\">\n      <span class=\"ct-oa-en\" lang=\"en\">\n        Define access permissions, required approvals,\n        and recovery steps for the task.\n      <\/span>\n      <span class=\"ct-oa-zh\" lang=\"zh-CN\">\n        \u6839\u636e\u5177\u4f53\u4efb\u52a1\uff0c\u660e\u786e\u8bbf\u95ee\u6743\u9650\u3001\u5ba1\u6279\u8981\u6c42\u4e0e\u6062\u590d\u6b65\u9aa4\u3002\n      <\/span>\n    <\/p>\n  <\/div>\n\n<\/div>\n\n<style>\n.ct-ops-automation {\n  --oa-ink: #142D2C;\n  --oa-body: #526562;\n  --oa-muted: #60746D;\n  --oa-teal: #057D80;\n  --oa-mint: #A6DAD0;\n  --oa-line: #D8DFD9;\n  --oa-dark-line: #38504B;\n\n  width: 100%;\n  min-width: 0;\n  color: var(--oa-ink);\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  text-align: left;\n}\n\n.ct-ops-automation,\n.ct-ops-automation * {\n  box-sizing: border-box;\n}\n\n.ct-ops-automation [hidden] {\n  display: none !important;\n}\n\n\/* \u8ddf\u968f\u9875\u9762\u8bed\u8a00 *\/\n.ct-ops-automation .ct-oa-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-automation .ct-oa-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-automation .ct-oa-zh {\n  display: inline;\n}\n\n.ct-ops-automation h3,\n.ct-ops-automation p,\n.ct-ops-automation ol {\n  margin: 0;\n  padding: 0;\n}\n\n.ct-ops-automation .ct-oa-toolbar {\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  flex-wrap: wrap;\n  gap: 16px 20px;\n  margin-bottom: 20px;\n}\n\n.ct-ops-automation .ct-oa-toolbar-label,\n.ct-ops-automation .ct-oa-number,\n.ct-ops-automation .ct-oa-human-copy > span,\n.ct-ops-automation .ct-oa-canvas-footer > span:first-child,\n.ct-ops-automation .ct-oa-note-label {\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  font-weight: 400;\n  line-height: 1.7;\n  letter-spacing: .7px;\n}\n\n.ct-ops-automation .ct-oa-toolbar-label {\n  color: var(--oa-muted);\n}\n\n.ct-ops-automation .ct-oa-switch {\n  display: flex;\n  gap: 4px;\n  padding: 4px;\n  border: 1px solid var(--oa-line);\n  background: #FFFFFF;\n  max-width: 100%;\n}\n\n.ct-ops-automation .ct-oa-switch button {\n  appearance: none;\n  width: auto;\n  min-height: 44px;\n  min-width: 0;\n  margin: 0;\n  padding: 10px 18px;\n  border: 0;\n  border-radius: 0;\n  background: transparent !important;\n  background-image: none !important;\n  box-shadow: none;\n  color: var(--oa-body);\n  font-family: inherit;\n  font-size: 12px;\n  font-weight: 500;\n  line-height: 1.5;\n  letter-spacing: 0;\n  text-transform: none;\n  cursor: pointer;\n}\n\n.ct-ops-automation .ct-oa-switch button:hover {\n  color: var(--oa-teal);\n}\n\n.ct-ops-automation .ct-oa-switch button[aria-pressed=\"true\"] {\n  background: var(--oa-ink) !important;\n  color: #FFFFFF;\n}\n\n.ct-ops-automation .ct-oa-switch button:focus-visible {\n  outline: 2px solid var(--oa-teal);\n  outline-offset: 3px;\n}\n\n.ct-ops-automation .ct-oa-canvas {\n  position: relative;\n  isolation: isolate;\n  overflow: hidden;\n  padding: 42px 40px 22px;\n  background-color: var(--oa-ink);\n  background-image:\n    linear-gradient(rgba(255,255,255,.025) 1px, transparent 1px),\n    linear-gradient(90deg, rgba(255,255,255,.025) 1px, transparent 1px);\n  background-size: 36px 36px;\n  color: #FFFFFF;\n}\n\n.ct-ops-automation .ct-oa-route {\n  display: grid;\n  grid-template-columns: repeat(4, minmax(0, 1fr));\n  list-style: none;\n}\n\n.ct-ops-automation .ct-oa-step {\n  position: relative;\n  min-width: 0;\n  margin: 0;\n  padding: 0 18px 0 0;\n}\n\n.ct-ops-automation .ct-oa-step::after {\n  position: absolute;\n  z-index: -1;\n  top: 46px;\n  left: 7px;\n  right: -7px;\n  height: 1px;\n  background: #52766D;\n  content: \"\";\n}\n\n.ct-ops-automation .ct-oa-step:last-child::after {\n  display: none;\n}\n\n.ct-ops-automation .ct-oa-number {\n  display: block;\n  color: #91ACA2;\n  line-height: 16px;\n}\n\n.ct-ops-automation .ct-oa-node {\n  position: relative;\n  display: block;\n  width: 13px;\n  height: 13px;\n  margin: 24px 0 20px;\n  border: 1px solid var(--oa-mint);\n  background: var(--oa-ink);\n}\n\n.ct-ops-automation .ct-oa-node::before {\n  position: absolute;\n  inset: 3px;\n  background: var(--oa-mint);\n  content: \"\";\n  animation: ct-oa-node-pulse 8s ease-in-out infinite;\n}\n\n.ct-ops-automation .ct-oa-step:nth-child(2) .ct-oa-node::before {\n  animation-delay: 1s;\n}\n\n.ct-ops-automation .ct-oa-step:nth-child(3) .ct-oa-node::before {\n  animation-delay: 2s;\n}\n\n.ct-ops-automation .ct-oa-step:nth-child(4) .ct-oa-node::before {\n  animation-delay: 3s;\n}\n\n.ct-ops-automation .ct-oa-step h3 {\n  color: #FFFFFF;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 17px;\n  font-weight: 600;\n  line-height: 1.4;\n  letter-spacing: -.2px;\n}\n\n.ct-ops-automation .ct-oa-step p {\n  margin-top: 8px;\n  color: #BDCEC6;\n  font-size: 11px;\n  font-weight: 400;\n  line-height: 1.7;\n}\n\n\/* \u4e24\u4e2a\u573a\u666f\u5171\u7528\u540c\u4e00\u683c\uff0c\u4fdd\u7559\u5206\u652f\u6240\u9700\u9ad8\u5ea6 *\/\n.ct-ops-automation .ct-oa-branch-space {\n  display: grid;\n  margin-top: 30px;\n}\n\n.ct-ops-automation .ct-oa-branch {\n  position: relative;\n  grid-area: 1 \/ 1;\n  margin-left: 25%;\n}\n\n\/* \u6b63\u5e38\u573a\u666f\u4fdd\u7559\u7248\u9762\u7a7a\u95f4\uff0c\u4f46\u4e0d\u663e\u793a\u6216\u6717\u8bfb\u5206\u652f *\/\n.ct-ops-automation .ct-oa-branch[hidden] {\n  display: block !important;\n  visibility: hidden;\n}\n\n.ct-ops-automation .ct-oa-branch-in {\n  position: absolute;\n  top: -30px;\n  left: 0;\n  width: 1px;\n  height: 30px;\n  background: var(--oa-mint);\n}\n\n.ct-ops-automation .ct-oa-human {\n  display: flex;\n  align-items: center;\n  flex-wrap: wrap;\n  gap: 12px 16px;\n  padding: 16px 20px;\n  border: 1px solid #70998A;\n  background: #24453F;\n}\n\n.ct-ops-automation .ct-oa-diamond {\n  display: block;\n  width: 8px;\n  height: 8px;\n  flex: 0 0 8px;\n  border: 1px solid var(--oa-mint);\n  transform: rotate(45deg);\n}\n\n.ct-ops-automation .ct-oa-human-copy {\n  min-width: 0;\n  flex: 1 1 160px;\n}\n\n.ct-ops-automation .ct-oa-human-copy > span {\n  display: block;\n  margin-bottom: 4px;\n  color: var(--oa-mint);\n  font-size: 8px;\n}\n\n.ct-ops-automation .ct-oa-human h3 {\n  color: #FFFFFF;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 14px;\n  font-weight: 600;\n  line-height: 1.5;\n  letter-spacing: 0;\n}\n\n.ct-ops-automation .ct-oa-human > svg {\n  display: block;\n  width: 18px;\n  height: 18px;\n  flex: 0 0 18px;\n  fill: none;\n  stroke: var(--oa-mint);\n  stroke-width: 1.5;\n  stroke-linecap: round;\n  stroke-linejoin: round;\n}\n\n.ct-ops-automation .ct-oa-return {\n  color: #BDCEC6;\n  font-size: 11px;\n  line-height: 1.7;\n}\n\n.ct-ops-automation[data-state=\"exception\"]\n.ct-oa-step:nth-child(2) .ct-oa-node {\n  background: var(--oa-mint);\n  transform: rotate(45deg);\n}\n\n.ct-ops-automation[data-state=\"exception\"]\n.ct-oa-step:nth-child(2) .ct-oa-node::before {\n  background: var(--oa-ink);\n  animation: none;\n}\n\n\/* \u4fe1\u606f\u672a\u8865\u9f50\u65f6\uff0c\u540e\u7eed\u6b65\u9aa4\u4e0d\u663e\u793a\u63a8\u8fdb\u52a8\u6548 *\/\n.ct-ops-automation[data-state=\"exception\"]\n.ct-oa-step:nth-child(n + 3) .ct-oa-node::before {\n  animation: none;\n  opacity: 0;\n}\n\n.ct-ops-automation[data-state=\"exception\"]\n.ct-oa-step:nth-child(n + 3) .ct-oa-node {\n  border-color: #709087;\n}\n\n.ct-ops-automation[data-state=\"exception\"]\n.ct-oa-step:nth-child(2)::after {\n  background: repeating-linear-gradient(\n    90deg, #52766D 0 4px, transparent 4px 9px\n  );\n}\n\n.ct-ops-automation .ct-oa-canvas-footer {\n  display: flex;\n  align-items: flex-start;\n  justify-content: space-between;\n  gap: 16px 24px;\n  margin-top: 24px;\n  padding-top: 16px;\n  border-top: 1px solid var(--oa-dark-line);\n  color: #91ACA2;\n}\n\n.ct-ops-automation .ct-oa-canvas-footer > span:first-child {\n  font-size: 8px;\n  letter-spacing: .5px;\n}\n\n.ct-ops-automation .ct-oa-canvas-footer > span:last-child {\n  max-width: 280px;\n  font-size: 10px;\n  line-height: 1.7;\n  text-align: right;\n}\n\n.ct-ops-automation .ct-oa-notes {\n  display: flex;\n  align-items: flex-start;\n  justify-content: space-between;\n  gap: 40px;\n  padding-top: 22px;\n}\n\n.ct-ops-automation .ct-oa-current {\n  flex: 1 1 0;\n  min-width: 0;\n  max-width: 660px;\n}\n\n.ct-ops-automation .ct-oa-note-label {\n  display: block;\n  color: var(--oa-teal);\n}\n\n.ct-ops-automation .ct-oa-current p {\n  margin-top: 6px;\n  color: var(--oa-ink);\n  font-size: 14px;\n  line-height: 1.8;\n}\n\n.ct-ops-automation .ct-oa-boundary {\n  flex: 0 1 260px;\n  color: var(--oa-muted);\n  font-size: 11px;\n  line-height: 1.8;\n}\n\n@keyframes ct-oa-node-pulse {\n  0%, 15%, 65%, 100% { opacity: .25; }\n  25%, 45% { opacity: 1; }\n}\n\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-ops-automation .ct-oa-canvas {\n    padding: 32px 26px 20px;\n  }\n\n  .ct-ops-automation .ct-oa-step {\n    padding-right: 12px;\n  }\n\n  .ct-ops-automation .ct-oa-step h3 {\n    font-size: 15px;\n  }\n\n  .ct-ops-automation .ct-oa-human {\n    gap: 12px;\n    padding: 14px;\n  }\n\n  .ct-ops-automation .ct-oa-human h3 {\n    font-size: 13px;\n  }\n\n  .ct-ops-automation .ct-oa-notes {\n    gap: 28px;\n  }\n\n  .ct-ops-automation .ct-oa-boundary {\n    flex-basis: 210px;\n  }\n}\n\n@media (max-width: 767px) {\n  .ct-ops-automation .ct-oa-toolbar {\n    align-items: stretch;\n    flex-direction: column;\n    gap: 12px;\n  }\n\n  .ct-ops-automation .ct-oa-switch {\n    width: 100%;\n  }\n\n  .ct-ops-automation .ct-oa-switch button {\n    flex: 1 1 0;\n    padding: 10px 8px;\n    font-size: 11px;\n  }\n\n  .ct-ops-automation .ct-oa-canvas {\n    padding: 24px 20px 18px;\n  }\n\n  .ct-ops-automation .ct-oa-route {\n    grid-template-columns: minmax(0, 1fr);\n  }\n\n  .ct-ops-automation .ct-oa-step {\n    display: grid;\n    grid-template-columns: 20px minmax(0, 1fr);\n    column-gap: 15px;\n    padding: 0 0 26px;\n  }\n\n  .ct-ops-automation .ct-oa-number {\n    display: none;\n  }\n\n  .ct-ops-automation .ct-oa-node {\n    grid-column: 1;\n    grid-row: 1 \/ 3;\n    margin: 5px 0 0 2px;\n  }\n\n  .ct-ops-automation .ct-oa-step h3 {\n    grid-column: 2;\n    font-size: 16px;\n  }\n\n  .ct-ops-automation .ct-oa-step p {\n    grid-column: 2;\n    margin-top: 4px;\n  }\n\n  .ct-ops-automation .ct-oa-step::after {\n    top: 18px;\n    bottom: 0;\n    left: 8px;\n    right: auto;\n    width: 1px;\n    height: auto;\n  }\n\n  .ct-ops-automation .ct-oa-step:last-child {\n    padding-bottom: 0;\n  }\n\n  .ct-ops-automation[data-state=\"exception\"]\n  .ct-oa-step:nth-child(2)::after {\n    background: repeating-linear-gradient(\n      180deg, #52766D 0 4px, transparent 4px 9px\n    );\n  }\n\n  .ct-ops-automation .ct-oa-branch-space {\n    margin-top: 24px;\n  }\n\n  .ct-ops-automation .ct-oa-branch {\n    margin-left: 0;\n  }\n\n  .ct-ops-automation .ct-oa-branch-in {\n    display: none;\n  }\n\n  .ct-ops-automation .ct-oa-human {\n    gap: 10px;\n    padding: 15px;\n  }\n\n  .ct-ops-automation .ct-oa-human-copy {\n    flex: 1 1 calc(100% - 20px);\n  }\n\n  .ct-ops-automation .ct-oa-human > svg {\n    margin-left: 18px;\n    width: 15px;\n    height: 15px;\n    flex-basis: 15px;\n  }\n\n  .ct-ops-automation .ct-oa-return {\n    font-size: 10px;\n  }\n\n  .ct-ops-automation .ct-oa-canvas-footer {\n    flex-direction: column;\n    gap: 8px;\n    margin-top: 22px;\n    padding-top: 14px;\n  }\n\n  .ct-ops-automation .ct-oa-canvas-footer > span:first-child {\n    font-size: 7px;\n  }\n\n  .ct-ops-automation .ct-oa-canvas-footer > span:last-child {\n    max-width: none;\n    font-size: 9px;\n    text-align: left;\n  }\n\n  .ct-ops-automation .ct-oa-notes {\n    flex-direction: column;\n    gap: 12px;\n    padding-top: 18px;\n  }\n\n  .ct-ops-automation .ct-oa-current p {\n    font-size: 13px;\n  }\n\n  .ct-ops-automation .ct-oa-boundary {\n    flex-basis: auto;\n    font-size: 10px;\n  }\n}\n\nhtml:lang(zh) .ct-ops-automation .ct-oa-step h3 {\n  letter-spacing: 0;\n  line-height: 1.55;\n}\n\nhtml:lang(zh) .ct-ops-automation .ct-oa-toolbar-label,\nhtml:lang(zh) .ct-ops-automation .ct-oa-human-copy > span,\nhtml:lang(zh) .ct-ops-automation .ct-oa-note-label {\n  letter-spacing: .3px;\n}\n\n@media (prefers-reduced-motion: reduce) {\n  .ct-ops-automation .ct-oa-node::before {\n    animation: none;\n    opacity: 1;\n  }\n}\n<\/style>\n\n<script>\n(function () {\n  const script = document.currentScript;\n  const root = script?.previousElementSibling?.previousElementSibling;\n\n  if (!root?.matches('.ct-ops-automation')) return;\n  if (root.dataset.initialized === 'true') return;\n\n  root.dataset.initialized = 'true';\n\n  const buttons = Array.from(\n    root.querySelectorAll('[data-state-button]')\n  );\n  const notes = Array.from(\n    root.querySelectorAll('[data-state-note]')\n  );\n  const branch = root.querySelector('.ct-oa-branch');\n\n  function setState(state) {\n    const nextState = state === 'exception' ? 'exception' : 'normal';\n    root.dataset.state = nextState;\n\n    buttons.forEach(function (button) {\n      button.setAttribute(\n        'aria-pressed',\n        String(button.dataset.stateButton === nextState)\n      );\n    });\n\n    notes.forEach(function (note) {\n      note.hidden = note.dataset.stateNote !== nextState;\n    });\n\n    if (branch) {\n      const inactive = nextState !== 'exception';\n      branch.hidden = inactive;\n      branch.setAttribute('aria-hidden', String(inactive));\n      branch.inert = inactive;\n    }\n  }\n\n  buttons.forEach(function (button) {\n    button.addEventListener('click', function () {\n      setState(button.dataset.stateButton);\n    });\n  });\n\n  setState(root.dataset.state);\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ae5b23 e-con-full e-flex e-con e-parent\" data-id=\"5ae5b23\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ee4d801 e-flex e-con-boxed e-con e-child\" data-id=\"ee4d801\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-652c489 e-con-full e-flex e-con e-child\" data-id=\"652c489\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba3d0fd ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"ba3d0fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">HOW WE VALIDATE<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360e3e4 elementor-widget elementor-widget-heading\" data-id=\"360e3e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Test handovers in both routine and exception cases.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4389339 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4389339\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Follow a real task through the proposed workflow. Check where it waits, who receives it, and what happens when something goes wrong.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b7b23c e-con-full e-flex e-con e-child\" data-id=\"2b7b23c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-706e1cd elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"706e1cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-ops-validation\" data-no-translation>\n\n  <div class=\"ct-ov-header\">\n    <span>\n      <span class=\"ct-ov-en\" lang=\"en\">FOLLOW ONE TASK<\/span>\n      <span class=\"ct-ov-zh\" lang=\"zh-CN\">\u8ddf\u8e2a\u4e00\u9879\u5b9e\u9645\u4efb\u52a1<\/span>\n    <\/span>\n    <span>\n      <span class=\"ct-ov-en\" lang=\"en\">Select a checkpoint<\/span>\n      <span class=\"ct-ov-zh\" lang=\"zh-CN\">\u9009\u62e9\u68c0\u67e5\u73af\u8282<\/span>\n    <\/span>\n  <\/div>\n\n  <div class=\"ct-ov-points\">\n\n    <button type=\"button\"\n            class=\"ct-ov-point\"\n            data-check=\"0\"\n            aria-pressed=\"true\">\n      <span class=\"ct-ov-number\" aria-hidden=\"true\">01<\/span>\n      <span class=\"ct-ov-dot\" aria-hidden=\"true\"><\/span>\n      <span class=\"ct-ov-name\">\n        <span class=\"ct-ov-en\" lang=\"en\">Receive<\/span>\n        <span class=\"ct-ov-zh\" lang=\"zh-CN\">\u63a5\u6536\u4efb\u52a1<\/span>\n      <\/span>\n    <\/button>\n\n    <button type=\"button\"\n            class=\"ct-ov-point\"\n            data-check=\"1\"\n            aria-pressed=\"false\">\n      <span class=\"ct-ov-number\" aria-hidden=\"true\">02<\/span>\n      <span class=\"ct-ov-dot\" aria-hidden=\"true\"><\/span>\n      <span class=\"ct-ov-name\">\n        <span class=\"ct-ov-en\" lang=\"en\">Hand over<\/span>\n        <span class=\"ct-ov-zh\" lang=\"zh-CN\">\u786e\u8ba4\u4ea4\u63a5<\/span>\n      <\/span>\n    <\/button>\n\n    <button type=\"button\"\n            class=\"ct-ov-point\"\n            data-check=\"2\"\n            aria-pressed=\"false\">\n      <span class=\"ct-ov-number\" aria-hidden=\"true\">03<\/span>\n      <span class=\"ct-ov-dot\" aria-hidden=\"true\"><\/span>\n      <span class=\"ct-ov-name\">\n        <span class=\"ct-ov-en\" lang=\"en\">Recover<\/span>\n        <span class=\"ct-ov-zh\" lang=\"zh-CN\">\u5f02\u5e38\u6062\u590d<\/span>\n      <\/span>\n    <\/button>\n\n    <button type=\"button\"\n            class=\"ct-ov-point\"\n            data-check=\"3\"\n            aria-pressed=\"false\">\n      <span class=\"ct-ov-number\" aria-hidden=\"true\">04<\/span>\n      <span class=\"ct-ov-dot\" aria-hidden=\"true\"><\/span>\n      <span class=\"ct-ov-name\">\n        <span class=\"ct-ov-en\" lang=\"en\">Compare<\/span>\n        <span class=\"ct-ov-zh\" lang=\"zh-CN\">\u5bf9\u6bd4\u6548\u679c<\/span>\n      <\/span>\n    <\/button>\n\n  <\/div>\n\n  <div class=\"ct-ov-readout\" aria-live=\"polite\" aria-atomic=\"true\">\n\n    <div class=\"ct-ov-panel\" data-check-panel=\"0\">\n      <span class=\"ct-ov-large-number\" aria-hidden=\"true\">01<\/span>\n      <div class=\"ct-ov-copy\">\n        <h3>\n          <span class=\"ct-ov-en\" lang=\"en\">\n            Is the task ready to start?\n          <\/span>\n          <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n            \u4efb\u52a1\u662f\u5426\u5177\u5907\u542f\u52a8\u6761\u4ef6\uff1f\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-ov-en\" lang=\"en\">\n            Check that the required information is available\n            and the entry conditions are met.\n          <\/span>\n          <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n            \u68c0\u67e5\u6240\u9700\u4fe1\u606f\u662f\u5426\u9f50\u5168\uff0c\u4ee5\u53ca\u662f\u5426\u6ee1\u8db3\u8fdb\u5165\u6d41\u7a0b\u7684\u6761\u4ef6\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"ct-ov-panel\" data-check-panel=\"1\"\n         aria-hidden=\"true\" inert>\n      <span class=\"ct-ov-large-number\" aria-hidden=\"true\">02<\/span>\n      <div class=\"ct-ov-copy\">\n        <h3>\n          <span class=\"ct-ov-en\" lang=\"en\">\n            Has someone accepted responsibility?\n          <\/span>\n          <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n            \u662f\u5426\u6709\u4eba\u660e\u786e\u786e\u8ba4\u63a5\u624b\uff1f\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-ov-en\" lang=\"en\">\n            Check who has accepted the task and whether\n            the next step has started.\n          <\/span>\n          <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n            \u6838\u5b9e\u7531\u8c01\u63a5\u4e0b\u4efb\u52a1\uff0c\u4ee5\u53ca\u4e0b\u4e00\u73af\u8282\u662f\u5426\u5df2\u7ecf\u5f00\u59cb\u5904\u7406\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"ct-ov-panel\" data-check-panel=\"2\"\n         aria-hidden=\"true\" inert>\n      <span class=\"ct-ov-large-number\" aria-hidden=\"true\">03<\/span>\n      <div class=\"ct-ov-copy\">\n        <h3>\n          <span class=\"ct-ov-en\" lang=\"en\">\n            Can work resume after an issue?\n          <\/span>\n          <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n            \u51fa\u73b0\u95ee\u9898\u540e\uff0c\u5de5\u4f5c\u80fd\u5426\u6062\u590d\uff1f\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-ov-en\" lang=\"en\">\n            Test a missing detail or failed action. Check who\n            handles the issue and how the task resumes.\n          <\/span>\n          <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n            \u6d4b\u8bd5\u4fe1\u606f\u7f3a\u5931\u6216\u64cd\u4f5c\u5931\u8d25\u7684\u60c5\u51b5\uff0c\u68c0\u67e5\u7531\u8c01\u5904\u7406\u95ee\u9898\uff0c\u4ee5\u53ca\u4efb\u52a1\u5982\u4f55\u6062\u590d\u63a8\u8fdb\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"ct-ov-panel\" data-check-panel=\"3\"\n         aria-hidden=\"true\" inert>\n      <span class=\"ct-ov-large-number\" aria-hidden=\"true\">04<\/span>\n      <div class=\"ct-ov-copy\">\n        <h3>\n          <span class=\"ct-ov-en\" lang=\"en\">\n            Has the workflow improved?\n          <\/span>\n          <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n            \u6d41\u7a0b\u662f\u5426\u53d6\u5f97\u4e86\u5b9e\u9645\u6539\u5584\uff1f\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-ov-en\" lang=\"en\">\n            Compare agreed measures with the starting point:\n            waiting time, repeat handling, or unresolved cases.\n          <\/span>\n          <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n            \u6309\u4e8b\u5148\u7ea6\u5b9a\u7684\u6307\u6807\uff0c\u5bf9\u6bd4\u6539\u8fdb\u524d\u540e\u7684\u7b49\u5f85\u65f6\u95f4\u3001\u91cd\u590d\u5904\u7406\u60c5\u51b5\u6216\u672a\u89e3\u51b3\u4e8b\u9879\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n    <\/div>\n\n  <\/div>\n\n  <div class=\"ct-ov-footer\">\n    <span>\n      <span class=\"ct-ov-en\" lang=\"en\">AGREE BEFORE TESTING<\/span>\n      <span class=\"ct-ov-zh\" lang=\"zh-CN\">\u6d4b\u8bd5\u524d\u5171\u540c\u786e\u5b9a<\/span>\n    <\/span>\n    <p>\n      <span class=\"ct-ov-en\" lang=\"en\">\n        Cases \u00b7 measures \u00b7 acceptance criteria\n      <\/span>\n      <span class=\"ct-ov-zh\" lang=\"zh-CN\">\n        \u6d4b\u8bd5\u6848\u4f8b \u00b7 \u8861\u91cf\u6307\u6807 \u00b7 \u9a8c\u6536\u6807\u51c6\n      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   flex-direction: column;\n    gap: 7px;\n    padding-top: 14px;\n  }\n\n  .ct-ops-validation .ct-ov-footer p {\n    font-size: 10px;\n  }\n}\n\nhtml:lang(zh) .ct-ops-validation .ct-ov-name,\nhtml:lang(zh) .ct-ops-validation .ct-ov-copy h3 {\n  letter-spacing: 0;\n  line-height: 1.55;\n}\n\nhtml:lang(zh) .ct-ops-validation .ct-ov-header > span:first-child,\nhtml:lang(zh) .ct-ops-validation .ct-ov-footer > span {\n  letter-spacing: .3px;\n}\n<\/style>\n\n<script>\n(function () {\n  const script = document.currentScript;\n  const root = script?.previousElementSibling?.previousElementSibling;\n\n  if (!root?.matches('.ct-ops-validation')) return;\n  if (root.dataset.initialized === 'true') return;\n\n  root.dataset.initialized = 'true';\n\n  const buttons = Array.from(\n    root.querySelectorAll('[data-check]')\n  );\n\n  const panels = Array.from(\n    root.querySelectorAll('[data-check-panel]')\n  );\n\n  const instanceId = 'ct-ov-' + (\n    window.crypto?.randomUUID\n      ? window.crypto.randomUUID()\n      : Math.random().toString(36).slice(2)\n  );\n\n  panels.forEach(function (panel, index) {\n    panel.id = instanceId + '-panel-' + index;\n  });\n\n  buttons.forEach(function (button, index) {\n    button.setAttribute('aria-controls', panels[index].id);\n  });\n\n  function activate(index) {\n    buttons.forEach(function (button, current) {\n      button.setAttribute(\n        'aria-pressed',\n        String(current === index)\n      );\n    });\n\n    panels.forEach(function (panel, current) {\n      const inactive = current !== index;\n      panel.setAttribute('aria-hidden', String(inactive));\n      panel.inert = inactive;\n    });\n  }\n\n  buttons.forEach(function (button, index) {\n    button.addEventListener('click', function () {\n      activate(index);\n    });\n  });\n\n  activate(0);\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12c657b e-con-full e-flex e-con e-parent\" data-id=\"12c657b\" data-element_type=\"container\" data-e-type=\"container\" id=\"assessment\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-8020e6d e-flex e-con-boxed e-con e-child\" data-id=\"8020e6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cb88374 e-con-full e-flex e-con e-child\" data-id=\"cb88374\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-141a0b9 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"141a0b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">ASSESSMENT &amp; PILOT<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a92c43b elementor-widget elementor-widget-heading\" data-id=\"a92c43b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Define what to test before changing the workflow.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b68c3f9 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"b68c3f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Select a small section of the workflow, identify the people involved, and agree what evidence will show whether the change works.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3cd305d e-con-full e-flex e-con e-child\" data-id=\"3cd305d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-612332b elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"612332b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-ops-scope\" data-no-translation>\n\n  <div class=\"ct-osm-sheet\">\n\n    <div class=\"ct-osm-header\">\n      <span>\n        <span class=\"ct-osm-en\" lang=\"en\">THE WIDER WORKFLOW<\/span>\n        <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u5b8c\u6574\u5de5\u4f5c\u6d41\u7a0b<\/span>\n      <\/span>\n      <span>\n        <span class=\"ct-osm-en\" lang=\"en\">Example test scope<\/span>\n        <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u6d4b\u8bd5\u8303\u56f4\u793a\u4f8b<\/span>\n      <\/span>\n    <\/div>\n\n    <ol class=\"ct-osm-stages\">\n\n      <li class=\"ct-osm-stage\">\n        <span class=\"ct-osm-number\" aria-hidden=\"true\">01<\/span>\n        <span class=\"ct-osm-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-osm-en\" lang=\"en\">Receive<\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u63a5\u6536<\/span>\n        <\/h3>\n      <\/li>\n\n      <li class=\"ct-osm-stage ct-osm-selected ct-osm-start\">\n        <span class=\"ct-osm-number\" aria-hidden=\"true\">02<\/span>\n        <span class=\"ct-osm-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-osm-en\" lang=\"en\">Assign<\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u5206\u914d<\/span>\n        <\/h3>\n      <\/li>\n\n      <li class=\"ct-osm-stage ct-osm-selected ct-osm-end\">\n        <span class=\"ct-osm-number\" aria-hidden=\"true\">03<\/span>\n        <span class=\"ct-osm-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-osm-en\" lang=\"en\">Accept<\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u63a5\u624b<\/span>\n        <\/h3>\n      <\/li>\n\n      <li class=\"ct-osm-stage\">\n        <span class=\"ct-osm-number\" aria-hidden=\"true\">04<\/span>\n        <span class=\"ct-osm-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-osm-en\" lang=\"en\">Deliver<\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u4ea4\u4ed8<\/span>\n        <\/h3>\n      <\/li>\n\n      <li class=\"ct-osm-stage\">\n        <span class=\"ct-osm-number\" aria-hidden=\"true\">05<\/span>\n        <span class=\"ct-osm-node\" aria-hidden=\"true\"><\/span>\n        <h3>\n          <span class=\"ct-osm-en\" lang=\"en\">Follow up<\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u8ddf\u8fdb<\/span>\n        <\/h3>\n      <\/li>\n\n    <\/ol>\n\n    <div class=\"ct-osm-bracket-row\" aria-hidden=\"true\">\n      <span class=\"ct-osm-bracket\"><\/span>\n    <\/div>\n\n    <div class=\"ct-osm-callout\">\n      <span>\n        <span class=\"ct-osm-en\" lang=\"en\">START WITH THIS HANDOVER<\/span>\n        <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u5148\u6d4b\u8bd5\u8fd9\u4e00\u6bb5\u4ea4\u63a5<\/span>\n      <\/span>\n      <h3>\n        <span class=\"ct-osm-en\" lang=\"en\">\n          From assignment to confirmed acceptance.\n        <\/span>\n        <span class=\"ct-osm-zh\" lang=\"zh-CN\">\n          \u4ece\u4efb\u52a1\u5206\u914d\uff0c\u5230\u63a5\u6536\u65b9\u786e\u8ba4\u63a5\u624b\u3002\n        <\/span>\n      <\/h3>\n    <\/div>\n\n    <div class=\"ct-osm-conditions\">\n\n      <div class=\"ct-osm-condition\">\n        <span>\n          <span class=\"ct-osm-en\" lang=\"en\">PEOPLE<\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u53c2\u4e0e\u4eba\u5458<\/span>\n        <\/span>\n        <p>\n          <span class=\"ct-osm-en\" lang=\"en\">\n            Workflow owner and receiving team\n          <\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\n            \u6d41\u7a0b\u8d1f\u8d23\u4eba\u53ca\u63a5\u6536\u56e2\u961f\n          <\/span>\n        <\/p>\n      <\/div>\n\n      <div class=\"ct-osm-condition\">\n        <span>\n          <span class=\"ct-osm-en\" lang=\"en\">INFORMATION<\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u6240\u9700\u4fe1\u606f<\/span>\n        <\/span>\n        <p>\n          <span class=\"ct-osm-en\" lang=\"en\">\n            Task records and access to relevant tools\n          <\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\n            \u4efb\u52a1\u8bb0\u5f55\u53ca\u76f8\u5173\u5de5\u5177\u7684\u8bbf\u95ee\u6743\u9650\n          <\/span>\n        <\/p>\n      <\/div>\n\n      <div class=\"ct-osm-condition\">\n        <span>\n          <span class=\"ct-osm-en\" lang=\"en\">EVIDENCE<\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u9a8c\u8bc1\u4f9d\u636e<\/span>\n        <\/span>\n        <p>\n          <span class=\"ct-osm-en\" lang=\"en\">\n            Confirmed ownership and time to acceptance\n          <\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\n            \u662f\u5426\u786e\u8ba4\u8d23\u4efb\uff0c\u4ee5\u53ca\u4ece\u5206\u914d\u5230\u63a5\u624b\u7684\u7b49\u5f85\u65f6\u95f4\n          <\/span>\n        <\/p>\n      <\/div>\n\n    <\/div>\n\n  <\/div>\n\n  <div class=\"ct-osm-outcomes\">\n\n    <section class=\"ct-osm-outcome\">\n      <span class=\"ct-osm-outcome-number\" aria-hidden=\"true\">01<\/span>\n\n      <div>\n        <h3>\n          <span>\n            <span class=\"ct-osm-en\" lang=\"en\">Ready to test<\/span>\n            <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u6761\u4ef6\u5177\u5907<\/span>\n          <\/span>\n          <svg viewBox=\"0 0 24 24\"\n               aria-hidden=\"true\" focusable=\"false\">\n            <path d=\"M5 12h14M14 7l5 5-5 5\"><\/path>\n          <\/svg>\n          <span>\n            <span class=\"ct-osm-en\" lang=\"en\">Run a focused pilot<\/span>\n            <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u5f00\u5c55\u4e13\u9879\u8bd5\u70b9<\/span>\n          <\/span>\n        <\/h3>\n\n        <p>\n          <span class=\"ct-osm-en\" lang=\"en\">\n            Agree the scope and test the selected handover.\n          <\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\n            \u5546\u5b9a\u8bd5\u70b9\u8303\u56f4\uff0c\u5bf9\u9009\u5b9a\u7684\u4ea4\u63a5\u73af\u8282\u8fdb\u884c\u6d4b\u8bd5\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n    <\/section>\n\n    <section class=\"ct-osm-outcome\">\n      <span class=\"ct-osm-outcome-number\" aria-hidden=\"true\">02<\/span>\n\n      <div>\n        <h3>\n          <span>\n            <span class=\"ct-osm-en\" lang=\"en\">Gaps remain<\/span>\n            <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u6761\u4ef6\u4e0d\u8db3<\/span>\n          <\/span>\n          <svg viewBox=\"0 0 24 24\"\n               aria-hidden=\"true\" focusable=\"false\">\n            <path d=\"M5 12h14M14 7l5 5-5 5\"><\/path>\n          <\/svg>\n          <span>\n            <span class=\"ct-osm-en\" lang=\"en\">Prepare or pause<\/span>\n            <span class=\"ct-osm-zh\" lang=\"zh-CN\">\u8865\u9f50\u6761\u4ef6\u6216\u6682\u7f13<\/span>\n          <\/span>\n        <\/h3>\n\n        <p>\n          <span class=\"ct-osm-en\" lang=\"en\">\n            Address missing conditions before committing to a pilot.\n          <\/span>\n          <span class=\"ct-osm-zh\" lang=\"zh-CN\">\n            \u5148\u89e3\u51b3\u5c1a\u672a\u5177\u5907\u7684\u6761\u4ef6\uff0c\u518d\u51b3\u5b9a\u662f\u5426\u5f00\u5c55\u8bd5\u70b9\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n    <\/section>\n\n  <\/div>\n\n  <p class=\"ct-osm-agreement\">\n    <span class=\"ct-osm-en\" lang=\"en\">\n      Each next step is agreed separately, including responsibilities\n      for implementation and day-to-day operation.\n    <\/span>\n    <span class=\"ct-osm-zh\" lang=\"zh-CN\">\n      \u6bcf\u4e2a\u540e\u7eed\u9636\u6bb5\u5747\u5355\u72ec\u5546\u5b9a\uff0c\u5e76\u660e\u786e\u5b9e\u65bd\u4e0e\u65e5\u5e38\u8fd0\u884c\u5206\u522b\u7531\u8c01\u8d1f\u8d23\u3002\n    <\/span>\n  <\/p>\n\n<\/div>\n\n<style>\n.ct-ops-scope {\n  --osm-ink: #142D2C;\n  --osm-body: #526562;\n  --osm-muted: #60746D;\n  --osm-teal: #057D80;\n  --osm-line: #D8DFD9;\n  --osm-selected: #E4F0E9;\n\n  width: 100%;\n  min-width: 0;\n  color: var(--osm-ink);\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  text-align: left;\n}\n\n.ct-ops-scope,\n.ct-ops-scope * {\n  box-sizing: border-box;\n}\n\n\/* \u968f\u9875\u9762\u8bed\u8a00\u663e\u793a *\/\n.ct-ops-scope .ct-osm-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-scope .ct-osm-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-ops-scope .ct-osm-zh {\n  display: inline;\n}\n\n.ct-ops-scope h3,\n.ct-ops-scope p,\n.ct-ops-scope ol {\n  margin: 0;\n  padding: 0;\n}\n\n.ct-ops-scope .ct-osm-sheet {\n  padding: 28px 32px 24px;\n  border: 1px solid #D0DBD0;\n  background: #FFFFFF;\n}\n\n.ct-ops-scope .ct-osm-header {\n  display: flex;\n  align-items: flex-start;\n  justify-content: space-between;\n  gap: 20px;\n  color: var(--osm-muted);\n}\n\n.ct-ops-scope .ct-osm-header > span:first-child,\n.ct-ops-scope .ct-osm-number,\n.ct-ops-scope .ct-osm-callout > span,\n.ct-ops-scope .ct-osm-condition > span,\n.ct-ops-scope .ct-osm-outcome-number {\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  font-weight: 400;\n  line-height: 1.6;\n  letter-spacing: .6px;\n}\n\n.ct-ops-scope .ct-osm-header > span:last-child {\n  font-size: 11px;\n  line-height: 1.6;\n  text-align: right;\n}\n\n.ct-ops-scope .ct-osm-stages {\n  display: grid;\n  grid-template-columns: repeat(5, minmax(0, 1fr));\n  margin-top: 26px;\n  list-style: none;\n}\n\n.ct-ops-scope .ct-osm-stage {\n  position: relative;\n  min-width: 0;\n  margin: 0;\n  padding: 18px 18px 22px;\n  border-top: 1px solid transparent;\n  border-bottom: 1px solid transparent;\n}\n\n.ct-ops-scope .ct-osm-number {\n  display: block;\n  color: var(--osm-muted);\n  line-height: 16px;\n}\n\n.ct-ops-scope .ct-osm-node {\n  position: relative;\n  z-index: 1;\n  display: block;\n  width: 9px;\n  height: 9px;\n  margin: 17px 0;\n  background: #B7C6BD;\n}\n\n.ct-ops-scope .ct-osm-stage::after {\n  position: absolute;\n  z-index: 1;\n  top: 55px;\n  left: 22px;\n  right: -22px;\n  height: 1px;\n  background: var(--osm-line);\n  content: \"\";\n  pointer-events: none;\n}\n\n.ct-ops-scope .ct-osm-stage:last-child::after {\n  display: none;\n}\n\n.ct-ops-scope .ct-osm-stage h3 {\n  position: relative;\n  color: var(--osm-muted);\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 16px;\n  font-weight: 600;\n  line-height: 1.5;\n  letter-spacing: -.15px;\n}\n\n.ct-ops-scope .ct-osm-selected {\n  border-top-color: var(--osm-teal);\n  border-bottom-color: var(--osm-teal);\n  background: var(--osm-selected);\n}\n\n.ct-ops-scope .ct-osm-start {\n  border-left: 1px solid var(--osm-teal);\n}\n\n.ct-ops-scope .ct-osm-end {\n  border-right: 1px solid var(--osm-teal);\n}\n\n.ct-ops-scope .ct-osm-selected .ct-osm-number,\n.ct-ops-scope .ct-osm-selected h3 {\n  color: var(--osm-ink);\n}\n\n.ct-ops-scope .ct-osm-selected .ct-osm-node {\n  background: var(--osm-teal);\n}\n\n.ct-ops-scope .ct-osm-bracket-row {\n  display: grid;\n  grid-template-columns: repeat(5, minmax(0, 1fr));\n  margin-top: 10px;\n}\n\n.ct-ops-scope .ct-osm-bracket {\n  grid-column: 2 \/ 4;\n  display: block;\n  height: 18px;\n  border-right: 1px solid var(--osm-teal);\n  border-bottom: 1px solid var(--osm-teal);\n  border-left: 1px solid var(--osm-teal);\n}\n\n.ct-ops-scope .ct-osm-callout {\n  width: 75%;\n  margin: 14px 0 24px 20%;\n}\n\n.ct-ops-scope .ct-osm-callout > span {\n  display: block;\n  color: var(--osm-teal);\n}\n\n.ct-ops-scope .ct-osm-callout h3 {\n  margin-top: 7px;\n  color: var(--osm-ink);\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 20px;\n  font-weight: 600;\n  line-height: 1.4;\n  letter-spacing: -.3px;\n}\n\n.ct-ops-scope .ct-osm-conditions {\n  display: grid;\n  grid-template-columns: repeat(3, minmax(0, 1fr));\n  gap: 24px;\n  padding-top: 20px;\n  border-top: 1px solid var(--osm-line);\n}\n\n.ct-ops-scope .ct-osm-condition {\n  min-width: 0;\n}\n\n.ct-ops-scope .ct-osm-condition > span {\n  display: block;\n  color: var(--osm-teal);\n  font-size: 8px;\n}\n\n.ct-ops-scope .ct-osm-condition p {\n  margin-top: 6px;\n  color: var(--osm-body);\n  font-size: 12px;\n  line-height: 1.8;\n}\n\n.ct-ops-scope .ct-osm-outcomes {\n  display: grid;\n  grid-template-columns: repeat(2, minmax(0, 1fr));\n  gap: 40px;\n  margin-top: 24px;\n}\n\n.ct-ops-scope .ct-osm-outcome {\n  display: grid;\n  grid-template-columns: 20px minmax(0, 1fr);\n  align-items: start;\n  gap: 16px;\n  min-width: 0;\n  padding-top: 20px;\n  border-top: 1px solid #C7D6C9;\n}\n\n.ct-ops-scope .ct-osm-outcome-number {\n  padding-top: 5px;\n  color: var(--osm-teal);\n}\n\n.ct-ops-scope .ct-osm-outcome h3 {\n  color: var(--osm-ink);\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 17px;\n  font-weight: 600;\n  line-height: 1.5;\n  letter-spacing: -.2px;\n}\n\n.ct-ops-scope .ct-osm-outcome h3 svg {\n  display: inline-block;\n  width: 15px;\n  height: 15px;\n  margin: 0 5px;\n  vertical-align: -.12em;\n  fill: none;\n  stroke: var(--osm-teal);\n  stroke-width: 1.5;\n  stroke-linecap: round;\n  stroke-linejoin: round;\n}\n\n.ct-ops-scope .ct-osm-outcome p {\n  margin-top: 7px;\n  color: var(--osm-body);\n  font-size: 12px;\n  line-height: 1.8;\n}\n\n.ct-ops-scope .ct-osm-agreement {\n  margin-top: 22px;\n  color: var(--osm-muted);\n  font-size: 10px;\n  line-height: 1.8;\n}\n\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-ops-scope .ct-osm-sheet {\n    padding: 24px;\n  }\n\n  .ct-ops-scope .ct-osm-stage {\n    padding: 16px 12px 20px;\n  }\n\n  .ct-ops-scope .ct-osm-stage::after {\n    top: 53px;\n    left: 16px;\n    right: -16px;\n  }\n\n  .ct-ops-scope .ct-osm-stage h3 {\n    font-size: 14px;\n  }\n\n  .ct-ops-scope .ct-osm-callout h3 {\n    font-size: 18px;\n  }\n\n  .ct-ops-scope .ct-osm-outcomes {\n    gap: 32px;\n  }\n}\n\n@media (max-width: 767px) {\n  .ct-ops-scope .ct-osm-sheet {\n    padding: 20px 16px;\n  }\n\n  .ct-ops-scope .ct-osm-header {\n    gap: 12px;\n  }\n\n  .ct-ops-scope .ct-osm-header > span:first-child {\n    font-size: 8px;\n  }\n\n  .ct-ops-scope .ct-osm-header > span:last-child {\n    font-size: 9px;\n  }\n\n  .ct-ops-scope .ct-osm-stages {\n    margin-top: 20px;\n  }\n\n  .ct-ops-scope .ct-osm-stage {\n    padding: 13px 6px 16px;\n  }\n\n  .ct-ops-scope .ct-osm-number {\n    font-size: 8px;\n    line-height: 14px;\n  }\n\n  .ct-ops-scope .ct-osm-node {\n    width: 7px;\n    height: 7px;\n    margin: 12px 0;\n  }\n\n  .ct-ops-scope .ct-osm-stage::after {\n    top: 42px;\n    left: 9px;\n    right: -9px;\n  }\n\n  .ct-ops-scope .ct-osm-stage h3 {\n    font-size: 10px;\n    line-height: 1.6;\n    letter-spacing: 0;\n    overflow-wrap: break-word;\n  }\n\n  .ct-ops-scope .ct-osm-bracket {\n    height: 13px;\n  }\n\n  .ct-ops-scope .ct-osm-callout {\n    width: 80%;\n    margin: 12px 0 22px 20%;\n  }\n\n  .ct-ops-scope .ct-osm-callout > span {\n    font-size: 8px;\n  }\n\n  .ct-ops-scope .ct-osm-callout h3 {\n    font-size: 17px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-ops-scope .ct-osm-conditions {\n    grid-template-columns: minmax(0, 1fr);\n    gap: 14px;\n    padding-top: 18px;\n  }\n\n  .ct-ops-scope .ct-osm-condition {\n    display: grid;\n    grid-template-columns: 78px minmax(0, 1fr);\n    align-items: baseline;\n    gap: 12px;\n  }\n\n  .ct-ops-scope .ct-osm-condition p {\n    margin-top: 0;\n    font-size: 11px;\n  }\n\n  .ct-ops-scope .ct-osm-outcomes {\n    grid-template-columns: minmax(0, 1fr);\n    gap: 20px;\n  }\n\n  .ct-ops-scope .ct-osm-outcome h3 {\n    font-size: 16px;\n  }\n}\n\nhtml:lang(zh) .ct-ops-scope .ct-osm-stage h3,\nhtml:lang(zh) .ct-ops-scope .ct-osm-callout h3,\nhtml:lang(zh) .ct-ops-scope .ct-osm-outcome h3 {\n  letter-spacing: 0;\n}\n\nhtml:lang(zh) .ct-ops-scope .ct-osm-callout h3,\nhtml:lang(zh) .ct-ops-scope .ct-osm-outcome h3 {\n  line-height: 1.55;\n}\n\nhtml:lang(zh) .ct-ops-scope .ct-osm-header > span:first-child,\nhtml:lang(zh) .ct-ops-scope .ct-osm-callout > span,\nhtml:lang(zh) .ct-ops-scope .ct-osm-condition > span {\n  letter-spacing: .3px;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cdf1f8b e-con-full e-flex e-con e-parent\" data-id=\"cdf1f8b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d7c217b e-flex e-con-boxed e-con e-child\" data-id=\"d7c217b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c756d46 e-con-full e-flex e-con e-child\" data-id=\"c756d46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f575f4 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4f575f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">START WITH ONE WORKFLOW<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc07331 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fc07331\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Where does work keep getting stuck?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a4be1 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a8a4be1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Bring one example of a delayed task, a broken handover, or an unresolved exception.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c603e2c e-con-full e-flex e-con e-child\" data-id=\"c603e2c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79fdb9c elementor-widget__width-auto ct-button-primary elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"79fdb9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/smartbizculturetech.com\/request-an-assessment\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#000000\" viewBox=\"0 0 256 256\"><path d=\"M198,64V168a6,6,0,0,1-12,0V78.48L68.24,196.24a6,6,0,0,1-8.48-8.48L177.52,70H88a6,6,0,0,1,0-12H192A6,6,0,0,1,198,64Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request an Assessment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SOLUTION 03 INTELLIGENT OPERATIONS Keep work moving. Make responsibility clear. CultureTech helps organizations improve work that crosses teams and tools. 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