{"id":426,"date":"2026-09-25T20:52:08","date_gmt":"2026-09-26T03:52:08","guid":{"rendered":"https:\/\/smartbizculturetech.com\/?page_id=426"},"modified":"2026-11-04T19:22:29","modified_gmt":"2026-11-05T03:22:29","slug":"product-service-experience-systems","status":"publish","type":"page","link":"https:\/\/smartbizculturetech.com\/zh\/solutions\/product-service-experience-systems\/","title":{"rendered":"\u4ea7\u54c1\u3001\u670d\u52a1\u4e0e\u4f53\u9a8c\u7cfb\u7edf"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"426\" class=\"elementor elementor-426\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f52dc7b e-con-full ct-section ct-section--hero e-flex e-con e-parent\" data-id=\"1f52dc7b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-15deaaa7 ct-shell e-flex e-con-boxed e-con e-child\" data-id=\"15deaaa7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1c1b5dc6 e-con-full e-flex e-con e-child\" data-id=\"1c1b5dc6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-523b3d92 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"523b3d92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"> SOLUTION 01<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a0fda8d ct-section-title elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7a0fda8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Product, Service &amp; Experience Systems<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d64f618 elementor-widget elementor-widget-heading\" data-id=\"d64f618\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Turn customer needs into <span style=\"color:#057D80\">products and services people can use.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76e6940f ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"76e6940f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">CultureTech helps knowledge-intensive organizations develop new products, services, and experiences\u2014or improve existing ones. We clarify customer needs, define what to offer, and design how people will use it and how your organization will deliver it.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1626602 e-con-full e-flex e-con e-child\" data-id=\"1626602\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7cbcbd elementor-widget__width-auto ct-button-primary elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"e7cbcbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/smartbizculturetech.com\/request-an-assessment\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#ffffff\" viewBox=\"0 0 256 256\"><path d=\"M198,64V168a6,6,0,0,1-12,0V78.48L68.24,196.24a6,6,0,0,1-8.48-8.48L177.52,70H88a6,6,0,0,1,0-12H192A6,6,0,0,1,198,64Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request an Assessment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0942097 elementor-widget__width-auto ct-link-secondary elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"0942097\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#applications\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#057d80\" viewBox=\"0 0 256 256\"><path d=\"M220.24,132.24l-72,72a6,6,0,0,1-8.48-8.48L201.51,134H40a6,6,0,0,1,0-12H201.51L139.76,60.24a6,6,0,0,1,8.48-8.48l72,72A6,6,0,0,1,220.24,132.24Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore Possible Applications<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45d8a66 e-con-full e-flex e-con e-child\" data-id=\"45d8a66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3e3ba1 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"a3e3ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-hero-scene\" data-no-translation>\n  <img fetchpriority=\"high\"\n    src=\"https:\/\/smartbizculturetech.com\/wp-content\/uploads\/2026\/10\/exec-b5e92ac7-0cbf-4a8b-8ded-42c47a990bee.png\"\n    alt=\"A service specialist and visitor use a tablet together to explore digital guidance in a cultural setting.\"\n    data-alt-en=\"A service specialist and visitor use a tablet together to explore digital guidance in a cultural setting.\"\n    data-alt-zh=\"\u5728\u6587\u5316\u573a\u9986\u4e2d\uff0c\u5de5\u4f5c\u4eba\u5458\u4e0e\u8bbf\u5ba2\u4e00\u8d77\u4f7f\u7528\u5e73\u677f\u7535\u8111\u67e5\u770b\u6570\u5b57\u5bfc\u89c8\u3002\"\n    width=\"1400\"\n    height=\"1050\"\n    fetchpriority=\"high\"\n    decoding=\"async\"\n  >\n\n  <div class=\"ct-ph-top\">\n    <span class=\"ct-ph-badge\">\n      <span class=\"ct-ph-en\" lang=\"en\">\n        01 \/ SERVICE IN CONTEXT\n      <\/span>\n      <span class=\"ct-ph-zh\" lang=\"zh-CN\">\n        01 \/ \u670d\u52a1\u573a\u666f\n      <\/span>\n    <\/span>\n    <i aria-hidden=\"true\"><\/i>\n  <\/div>\n\n  <span\n    class=\"ct-ph-cross ct-ph-cross--left\"\n    aria-hidden=\"true\"\n  ><\/span>\n\n  <span\n    class=\"ct-ph-cross ct-ph-cross--right\"\n    aria-hidden=\"true\"\n  ><\/span>\n\n  <div class=\"ct-ph-caption\">\n    <p>\n      <span class=\"ct-ph-en\" lang=\"en\">\n        A useful experience. A system behind it.\n      <\/span>\n      <span class=\"ct-ph-zh\" lang=\"zh-CN\">\n        \u597d\u7684\u670d\u52a1\u4f53\u9a8c\uff0c\u79bb\u4e0d\u5f00\u80cc\u540e\u7684\u7cfb\u7edf\u652f\u6301\u3002\n      <\/span>\n    <\/p>\n\n    <small>\n      <span class=\"ct-ph-en\" lang=\"en\">\n        Illustrative service scene\n      <\/span>\n      <span class=\"ct-ph-zh\" lang=\"zh-CN\">\n        \u670d\u52a1\u573a\u666f\u793a\u610f\n      <\/span>\n    <\/small>\n  <\/div>\n<\/div>\n\n<style>\n.ct-pse-hero-scene,\n.ct-pse-hero-scene * {\n  box-sizing: border-box;\n}\n\n.ct-pse-hero-scene {\n  position: relative;\n  isolation: isolate;\n  width: 100%;\n  min-width: 0;\n  margin-inline: auto;\n  aspect-ratio: 1.13;\n  overflow: hidden;\n  border: none;\n  border-radius: 0;\n  background: #E2E8DF;\n}\n\n\/* \u6309\u7f51\u9875\u8bed\u8a00\u5207\u6362 *\/\n.ct-pse-hero-scene .ct-ph-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-hero-scene .ct-ph-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-hero-scene .ct-ph-zh {\n  display: inline;\n}\n\n\/* \u56fe\u7247 *\/\n.ct-pse-hero-scene > img {\n  position: absolute;\n  inset: 0;\n  display: block;\n  width: 100%;\n  height: 100%;\n  max-width: none;\n  margin: 0;\n  object-fit: cover;\n  object-position: center;\n  border-radius: 0;\n}\n\n\/* \u5e95\u90e8\u6e10\u53d8 *\/\n.ct-pse-hero-scene::after {\n  position: absolute;\n  z-index: 1;\n  inset: 45% 0 0;\n  background: linear-gradient(\n    to bottom,\n    transparent,\n    rgba(16, 46, 43, .78)\n  );\n  pointer-events: none;\n  content: \"\";\n}\n\n\/* \u9876\u90e8\u6807\u6ce8 *\/\n.ct-pse-hero-scene .ct-ph-top {\n  position: absolute;\n  z-index: 2;\n  top: 18px;\n  right: 18px;\n  left: 18px;\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  gap: 16px;\n}\n\n.ct-pse-hero-scene .ct-ph-badge {\n  display: block;\n  min-width: 0;\n  padding: 7px 10px;\n  background: rgba(255, 255, 255, .94);\n  color: #142D2C;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 8px;\n  font-weight: 400;\n  line-height: 1.8;\n  letter-spacing: 1px;\n}\n\n.ct-pse-hero-scene .ct-ph-top > i {\n  display: block;\n  flex: 0 0 7px;\n  width: 7px;\n  height: 7px;\n  background: #057D80;\n  box-shadow: 0 0 0 5px rgba(255, 255, 255, .65);\n}\n\n\/* \u4e24\u4fa7\u5b9a\u4f4d\u7ec6\u6807 *\/\n.ct-pse-hero-scene .ct-ph-cross {\n  position: absolute;\n  z-index: 2;\n  top: 43%;\n  width: 14px;\n  height: 14px;\n  color: #FFFFFF;\n  pointer-events: none;\n}\n\n.ct-pse-hero-scene .ct-ph-cross::before,\n.ct-pse-hero-scene .ct-ph-cross::after {\n  position: absolute;\n  background: currentColor;\n  content: \"\";\n}\n\n.ct-pse-hero-scene .ct-ph-cross::before {\n  top: 6px;\n  left: 0;\n  width: 14px;\n  height: 1px;\n}\n\n.ct-pse-hero-scene .ct-ph-cross::after {\n  top: 0;\n  left: 6px;\n  width: 1px;\n  height: 14px;\n}\n\n.ct-pse-hero-scene .ct-ph-cross--left {\n  left: 24px;\n}\n\n.ct-pse-hero-scene .ct-ph-cross--right {\n  right: 24px;\n}\n\n\/* \u5e95\u90e8\u8bf4\u660e *\/\n.ct-pse-hero-scene .ct-ph-caption {\n  position: absolute;\n  z-index: 2;\n  right: 26px;\n  bottom: 25px;\n  left: 26px;\n  color: #FFFFFF;\n}\n\n.ct-pse-hero-scene .ct-ph-caption > p {\n  margin: 0;\n  color: #FFFFFF;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 17px;\n  font-weight: 500;\n  line-height: 1.5;\n  letter-spacing: -.2px;\n  overflow-wrap: break-word;\n}\n\n.ct-pse-hero-scene .ct-ph-caption > small {\n  display: block;\n  margin-top: 8px;\n  color: #DFEBE4;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  font-weight: 400;\n  line-height: 1.6;\n  letter-spacing: .6px;\n}\n\n\/* \u4e2d\u6587\u6392\u7248 *\/\nhtml:lang(zh) .ct-pse-hero-scene .ct-ph-badge,\nhtml:lang(zh) .ct-pse-hero-scene .ct-ph-caption > small {\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 11px;\n  letter-spacing: 0;\n}\n\nhtml:lang(zh) .ct-pse-hero-scene .ct-ph-caption > p {\n  line-height: 1.65;\n  letter-spacing: 0;\n}\n\n\/* \u684c\u9762 *\/\n@media (min-width: 1025px) {\n  .ct-pse-hero-scene {\n    max-width: 480px;\n    aspect-ratio: 1.2;\n  }\n}\n\n\/* \u5e73\u677f *\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-pse-hero-scene {\n    max-width: 420px;\n    aspect-ratio: 1;\n  }\n}\n\n\/* \u624b\u673a *\/\n@media (max-width: 767px) {\n  .ct-pse-hero-scene {\n    aspect-ratio: 1.16;\n  }\n\n  .ct-pse-hero-scene .ct-ph-top {\n    top: 14px;\n    right: 14px;\n    left: 14px;\n  }\n\n  .ct-pse-hero-scene .ct-ph-badge {\n    font-size: 8px;\n    letter-spacing: .7px;\n  }\n\n  .ct-pse-hero-scene .ct-ph-cross--left {\n    left: 18px;\n  }\n\n  .ct-pse-hero-scene .ct-ph-cross--right {\n    right: 18px;\n  }\n\n  .ct-pse-hero-scene .ct-ph-caption {\n    right: 20px;\n    bottom: 20px;\n    left: 20px;\n  }\n\n  .ct-pse-hero-scene .ct-ph-caption > p {\n    font-size: 15px;\n  }\n\n  .ct-pse-hero-scene .ct-ph-caption > small {\n    font-size: 9px;\n  }\n\n  html:lang(zh) .ct-pse-hero-scene .ct-ph-badge,\n  html:lang(zh) .ct-pse-hero-scene .ct-ph-caption > small {\n    font-size: 10px;\n    letter-spacing: 0;\n  }\n}\n<\/style>\n\n<script>\n(function () {\n  const script = document.currentScript;\n  const root = script &&\n    script.previousElementSibling &&\n    script.previousElementSibling.previousElementSibling;\n\n  if (!root || !root.matches('.ct-pse-hero-scene')) return;\n\n  const img = root.querySelector('img');\n\n  function updateAlt() {\n    const isChinese = \/^zh(?:-|_|$)\/i.test(\n      document.documentElement.lang\n    );\n\n    img.alt = isChinese\n      ? img.dataset.altZh\n      : img.dataset.altEn;\n  }\n\n  updateAlt();\n\n  const observer = new MutationObserver(updateAlt);\n  observer.observe(document.documentElement, {\n    attributes: true,\n    attributeFilter: ['lang']\n  });\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-480362e e-con-full e-flex e-con e-parent\" data-id=\"480362e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ef312f elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"0ef312f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav\n  class=\"ct-pse-index\"\n  aria-label=\"On this page \/ \u672c\u9875\u5bfc\u822a\"\n  data-no-translation\n>\n  <span class=\"ct-pi-label\">\n    <span class=\"ct-pi-en\" lang=\"en\">\n      PRODUCT \/ SERVICE \/ EXPERIENCE\n    <\/span>\n    <span class=\"ct-pi-zh\" lang=\"zh-CN\">\n      \u4ea7\u54c1 \/ \u670d\u52a1 \/ \u4f53\u9a8c\n    <\/span>\n  <\/span>\n\n  <div class=\"ct-pi-links\">\n    <a href=\"#need\">\n      <span class=\"ct-pi-number\" aria-hidden=\"true\">01 \u2014<\/span>\n      <span class=\"ct-pi-en\" lang=\"en\">The need<\/span>\n      <span class=\"ct-pi-zh\" lang=\"zh-CN\">\u9002\u7528\u573a\u666f<\/span>\n    <\/a>\n\n    <a href=\"#design\">\n      <span class=\"ct-pi-number\" aria-hidden=\"true\">02 \u2014<\/span>\n      <span class=\"ct-pi-en\" lang=\"en\">The system<\/span>\n      <span class=\"ct-pi-zh\" lang=\"zh-CN\">\u8bbe\u8ba1\u5185\u5bb9<\/span>\n    <\/a>\n\n    <a href=\"#applications\">\n      <span class=\"ct-pi-number\" aria-hidden=\"true\">03 \u2014<\/span>\n      <span class=\"ct-pi-en\" lang=\"en\">Applications<\/span>\n      <span class=\"ct-pi-zh\" lang=\"zh-CN\">\u5e94\u7528\u793a\u4f8b<\/span>\n    <\/a>\n\n    <a href=\"#assessment\">\n      <span class=\"ct-pi-number\" aria-hidden=\"true\">04 \u2014<\/span>\n      <span class=\"ct-pi-en\" lang=\"en\">Start here<\/span>\n      <span class=\"ct-pi-zh\" lang=\"zh-CN\">\u4ece\u8bc4\u4f30\u5f00\u59cb<\/span>\n    <\/a>\n  <\/div>\n<\/nav>\n\n<style>\n.ct-pse-index,\n.ct-pse-index * {\n  box-sizing: border-box;\n}\n\n.ct-pse-index {\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  gap: 24px;\n  width: 100%;\n  max-width: 1200px;\n  min-width: 0;\n  margin-inline: auto;\n  padding: 10px 0;\n  border-top: 1px solid #D8DFD9;\n  border-bottom: 1px solid #D8DFD9;\n  color: #60746D;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 10px;\n  font-weight: 400;\n  line-height: 1.8;\n  letter-spacing: .3px;\n}\n\n\/* \u6309\u7f51\u9875\u8bed\u8a00\u5207\u6362 *\/\n.ct-pse-index .ct-pi-zh {\n  display: none;\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  letter-spacing: 0;\n}\n\nhtml:lang(zh) .ct-pse-index .ct-pi-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-index .ct-pi-zh {\n  display: inline;\n}\n\n\/* \u5de6\u4fa7\u6807\u6ce8 *\/\n.ct-pse-index .ct-pi-label {\n  min-width: 0;\n  flex-shrink: 0;\n  color: #142D2C;\n  font-size: 9px;\n  letter-spacing: .7px;\n}\n\n.ct-pse-index .ct-pi-label .ct-pi-zh {\n  font-size: 11px;\n}\n\n\/* \u5bfc\u822a\u94fe\u63a5 *\/\n.ct-pse-index .ct-pi-links {\n  display: flex;\n  align-items: center;\n  flex-wrap: wrap;\n  gap: 4px 36px;\n  min-width: 0;\n}\n\n.ct-pse-index .ct-pi-links a {\n  display: inline-flex;\n  align-items: center;\n  gap: 6px;\n  min-width: 0;\n  min-height: 44px;\n  margin: 0;\n  padding: 8px 0;\n  border: 0;\n  background: transparent;\n  box-shadow: none;\n  color: #60746D;\n  font-size: inherit;\n  font-weight: 400;\n  line-height: 1.6;\n  text-decoration: none;\n  white-space: nowrap;\n  transition: color 180ms ease;\n}\n\n.ct-pse-index .ct-pi-links .ct-pi-zh {\n  font-size: 12px;\n}\n\n.ct-pse-index .ct-pi-number {\n  flex-shrink: 0;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas, monospace;\n  font-size: 10px;\n  letter-spacing: 0;\n}\n\n.ct-pse-index .ct-pi-links a:hover {\n  background: transparent;\n  color: #057D80;\n  text-decoration: none;\n}\n\n.ct-pse-index .ct-pi-links a:focus-visible {\n  outline: 2px solid #057D80;\n  outline-offset: 4px;\n}\n\n\/* \u5e73\u677f *\/\n@media (max-width: 1024px) {\n  .ct-pse-index {\n    flex-direction: column;\n    align-items: stretch;\n    gap: 8px;\n    padding: 14px 0;\n  }\n\n  .ct-pse-index .ct-pi-links {\n    justify-content: space-between;\n    gap: 4px 20px;\n  }\n}\n\n\/* \u624b\u673a *\/\n@media (max-width: 767px) {\n  .ct-pse-index {\n    padding: 15px 0;\n  }\n\n  .ct-pse-index .ct-pi-label {\n    font-size: 9px;\n    letter-spacing: .4px;\n  }\n\n  .ct-pse-index .ct-pi-links {\n    display: grid;\n    grid-template-columns: repeat(2, minmax(0, 1fr));\n    width: 100%;\n    gap: 0 12px;\n  }\n\n  .ct-pse-index .ct-pi-links a {\n    width: 100%;\n    white-space: normal;\n  }\n}\n\n@media (prefers-reduced-motion: reduce) {\n  .ct-pse-index .ct-pi-links a {\n    transition: none;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-114d93ed e-con-full e-flex e-con e-parent\" data-id=\"114d93ed\" data-element_type=\"container\" data-e-type=\"container\" id=\"need\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6a8440eb e-flex e-con-boxed e-con e-child\" data-id=\"6a8440eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7ab58fe e-con-full e-flex e-con e-child\" data-id=\"7ab58fe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-253862f7 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"253862f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">WHEN THIS IS NEEDED<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa6d2f3 ct-section-title elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"aa6d2f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\tWhen your product or service needs a clearer design.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-caf0b3f elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"caf0b3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-needs\" data-no-translation>\n  <div class=\"ct-pn-head\" aria-hidden=\"true\">\n    <span><\/span>\n\n    <span>\n      <span class=\"ct-pn-en\" lang=\"en\">YOUR SITUATION<\/span>\n      <span class=\"ct-pn-zh\" lang=\"zh-CN\">\u4f60\u9047\u5230\u7684\u60c5\u51b5<\/span>\n    <\/span>\n\n    <span>\n      <span class=\"ct-pn-en\" lang=\"en\">WHAT WE HELP DEFINE<\/span>\n      <span class=\"ct-pn-zh\" lang=\"zh-CN\">\u6211\u4eec\u5e2e\u52a9\u660e\u786e\u4ec0\u4e48<\/span>\n    <\/span>\n  <\/div>\n\n  <article class=\"ct-pn-row\">\n    <span class=\"ct-pn-number\" aria-hidden=\"true\">01<\/span>\n\n    <div class=\"ct-pn-problem\">\n      <h3>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          You have an idea for a new product or service.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u6709\u4e86\u65b0\u4ea7\u54c1\u6216\u670d\u52a1\u7684\u60f3\u6cd5\uff0c\u8fd8\u6ca1\u660e\u786e\u5982\u4f55\u843d\u5730\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          You see a customer need, but have not yet worked out\n          what to offer or how it would operate.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u4f60\u770b\u5230\u4e86\u5ba2\u6237\u9700\u6c42\uff0c\u4f46\u8fd8\u6ca1\u6709\u660e\u786e\u63d0\u4f9b\u4ec0\u4e48\uff0c\n          \u4ee5\u53ca\u4ea7\u54c1\u6216\u670d\u52a1\u5982\u4f55\u8fd0\u4f5c\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n\n    <div class=\"ct-pn-support\">\n      <span class=\"ct-pn-mobile-label\">\n        <span class=\"ct-pn-en\" lang=\"en\">WHAT WE HELP DEFINE<\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\u6211\u4eec\u5e2e\u52a9\u660e\u786e\u4ec0\u4e48<\/span>\n      <\/span>\n\n      <p>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          Who it serves, what customers receive, how they use it,\n          and what your organization needs to deliver it.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u670d\u52a1\u8c01\u3001\u5ba2\u6237\u80fd\u83b7\u5f97\u4ec0\u4e48\u3001\u5982\u4f55\u4f7f\u7528\uff0c\n          \u4ee5\u53ca\u7ec4\u7ec7\u9700\u8981\u5177\u5907\u54ea\u4e9b\u4ea4\u4ed8\u6761\u4ef6\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n  <\/article>\n\n  <article class=\"ct-pn-row\">\n    <span class=\"ct-pn-number\" aria-hidden=\"true\">02<\/span>\n\n    <div class=\"ct-pn-problem\">\n      <h3>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          People struggle to use your existing product or service.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u4ea7\u54c1\u6216\u670d\u52a1\u5df2\u7ecf\u6709\u4e86\uff0c\u5ba2\u6237\u5374\u7528\u5f97\u4e0d\u987a\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          Customers cannot find the right information,\n          understand their options, or complete an important step.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u5ba2\u6237\u627e\u4e0d\u5230\u6240\u9700\u4fe1\u606f\u3001\u4e0d\u6e05\u695a\u6709\u54ea\u4e9b\u9009\u62e9\uff0c\n          \u6216\u5728\u67d0\u4e2a\u5173\u952e\u6b65\u9aa4\u9047\u5230\u963b\u788d\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n\n    <div class=\"ct-pn-support\">\n      <span class=\"ct-pn-mobile-label\">\n        <span class=\"ct-pn-en\" lang=\"en\">WHAT WE HELP DEFINE<\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\u6211\u4eec\u5e2e\u52a9\u660e\u786e\u4ec0\u4e48<\/span>\n      <\/span>\n\n      <p>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          What information and guidance people need,\n          how each interaction should work,\n          and where help should be available.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u5ba2\u6237\u9700\u8981\u54ea\u4e9b\u4fe1\u606f\u4e0e\u5f15\u5bfc\u3001\u5404\u4e2a\u4ea4\u4e92\u73af\u8282\u5982\u4f55\u8bbe\u8ba1\uff0c\n          \u4ee5\u53ca\u5728\u54ea\u4e9b\u5730\u65b9\u63d0\u4f9b\u5e2e\u52a9\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n  <\/article>\n\n  <article class=\"ct-pn-row\">\n    <span class=\"ct-pn-number\" aria-hidden=\"true\">03<\/span>\n\n    <div class=\"ct-pn-problem\">\n      <h3>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          Digital interactions and human support do not connect.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u7ebf\u4e0a\u6d41\u7a0b\u4e0e\u4eba\u5de5\u670d\u52a1\u8854\u63a5\u4e0d\u4e0a\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          Customers submit a request online, then have to explain\n          it again\u2014or do not know who will respond.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u5ba2\u6237\u5728\u7ebf\u63d0\u4ea4\u9700\u6c42\u540e\uff0c\u8f6c\u5230\u4eba\u5de5\u670d\u52a1\u65f6\u8fd8\u8981\u91cd\u65b0\u8bf4\u660e\uff0c\n          \u6216\u8005\u6839\u672c\u4e0d\u77e5\u9053\u540e\u7eed\u7531\u8c01\u5904\u7406\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n\n    <div class=\"ct-pn-support\">\n      <span class=\"ct-pn-mobile-label\">\n        <span class=\"ct-pn-en\" lang=\"en\">WHAT WE HELP DEFINE<\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\u6211\u4eec\u5e2e\u52a9\u660e\u786e\u4ec0\u4e48<\/span>\n      <\/span>\n\n      <p>\n        <span class=\"ct-pn-en\" lang=\"en\">\n          What information carries forward, when staff take over,\n          and how customers know what happens next.\n        <\/span>\n        <span class=\"ct-pn-zh\" lang=\"zh-CN\">\n          \u54ea\u4e9b\u4fe1\u606f\u9700\u8981\u968f\u6d41\u7a0b\u4f20\u9012\u3001\u4f55\u65f6\u7531\u4eba\u5458\u63a5\u624b\uff0c\n          \u4ee5\u53ca\u5982\u4f55\u8ba9\u5ba2\u6237\u6e05\u695a\u540e\u7eed\u5b89\u6392\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n  <\/article>\n<\/div>\n\n<style>\n.ct-pse-needs,\n.ct-pse-needs * {\n  box-sizing: border-box;\n}\n\n.ct-pse-needs {\n  width: 100%;\n  min-width: 0;\n  border-top: 1px solid #D8DFD9;\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n}\n\n\/* \u6309\u7f51\u9875\u8bed\u8a00\u5207\u6362 *\/\n.ct-pse-needs .ct-pn-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-needs .ct-pn-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-needs .ct-pn-zh {\n  display: inline;\n}\n\n\/* \u684c\u9762\u53cc\u680f *\/\n.ct-pse-needs .ct-pn-head,\n.ct-pse-needs .ct-pn-row {\n  display: grid;\n  grid-template-columns:\n    24px minmax(0, 1.15fr) minmax(0, 1fr);\n  align-items: start;\n  gap: 28px;\n}\n\n.ct-pse-needs .ct-pn-head {\n  padding: 16px 0;\n  color: #60746D;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  font-weight: 400;\n  line-height: 1.8;\n  letter-spacing: 1px;\n}\n\n.ct-pse-needs .ct-pn-head > span:last-child {\n  padding-left: 28px;\n}\n\n.ct-pse-needs .ct-pn-row {\n  margin: 0;\n  padding: 26px 0;\n  border: 0;\n  border-top: 1px solid #D8DFD9;\n  background: transparent;\n  box-shadow: none;\n}\n\n.ct-pse-needs .ct-pn-row:last-child {\n  border-bottom: 1px solid #D8DFD9;\n}\n\n.ct-pse-needs .ct-pn-number {\n  padding-top: 4px;\n  color: #057D80;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas, monospace;\n  font-size: 10px;\n  font-weight: 400;\n  line-height: 1.8;\n}\n\n.ct-pse-needs .ct-pn-problem,\n.ct-pse-needs .ct-pn-support {\n  min-width: 0;\n}\n\n.ct-pse-needs .ct-pn-problem h3 {\n  margin: 0;\n  color: #142D2C;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 18px;\n  font-weight: 600;\n  line-height: 1.45;\n  letter-spacing: -.3px;\n  overflow-wrap: break-word;\n}\n\n.ct-pse-needs .ct-pn-row p {\n  margin: 10px 0 0;\n  color: #526562;\n  font-size: 13px;\n  font-weight: 400;\n  line-height: 1.8;\n  overflow-wrap: break-word;\n}\n\n.ct-pse-needs .ct-pn-support {\n  padding-left: 28px;\n  border-left: 1px solid #D8DFD9;\n}\n\n.ct-pse-needs .ct-pn-support p {\n  margin-top: 2px;\n}\n\n.ct-pse-needs .ct-pn-mobile-label {\n  display: none;\n}\n\n\/* \u4e2d\u6587\u6392\u7248 *\/\nhtml:lang(zh) .ct-pse-needs .ct-pn-head,\nhtml:lang(zh) .ct-pse-needs .ct-pn-mobile-label {\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 11px;\n  letter-spacing: 0;\n}\n\nhtml:lang(zh) .ct-pse-needs .ct-pn-problem h3 {\n  line-height: 1.6;\n  letter-spacing: 0;\n}\n\n\/* \u5e73\u677f *\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-pse-needs .ct-pn-head,\n  .ct-pse-needs .ct-pn-row {\n    gap: 20px;\n  }\n\n  .ct-pse-needs .ct-pn-support,\n  .ct-pse-needs .ct-pn-head > span:last-child {\n    padding-left: 20px;\n  }\n}\n\n\/* \u624b\u673a\uff1a\u60c5\u51b5\u5728\u4e0a\uff0c\u5e2e\u52a9\u5185\u5bb9\u5728\u4e0b *\/\n@media (max-width: 767px) {\n  .ct-pse-needs .ct-pn-head {\n    display: none;\n  }\n\n  .ct-pse-needs .ct-pn-row {\n    grid-template-columns: 22px minmax(0, 1fr);\n    gap: 10px 14px;\n    padding: 22px 0;\n  }\n\n  \/* \u5916\u6846\u5df2\u6709\u9876\u90e8\u5206\u9694\u7ebf *\/\n  .ct-pse-needs .ct-pn-row:nth-child(2) {\n    border-top: 0;\n  }\n\n  .ct-pse-needs .ct-pn-problem h3 {\n    font-size: 17px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-pse-needs .ct-pn-row p {\n    font-size: 13px;\n  }\n\n  .ct-pse-needs .ct-pn-support {\n    grid-column: 2;\n    padding: 10px 0 0;\n    border-left: none;\n  }\n\n  .ct-pse-needs .ct-pn-mobile-label {\n    display: block;\n    color: #057D80;\n    font-family:\n      ui-monospace, SFMono-Regular, Consolas,\n      \"PingFang SC\", \"Microsoft YaHei\", monospace;\n    font-size: 9px;\n    font-weight: 400;\n    line-height: 1.8;\n    letter-spacing: .8px;\n  }\n\n  .ct-pse-needs .ct-pn-support p {\n    margin-top: 6px;\n  }\n\n  html:lang(zh) .ct-pse-needs .ct-pn-problem h3 {\n    letter-spacing: 0;\n  }\n\n  html:lang(zh) .ct-pse-needs .ct-pn-mobile-label {\n    font-size: 10px;\n    letter-spacing: 0;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fe1e756 e-con-full e-flex e-con e-parent\" data-id=\"3fe1e756\" data-element_type=\"container\" data-e-type=\"container\" id=\"design\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4371a8c1 e-flex e-con-boxed e-con e-child\" data-id=\"4371a8c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-97d2fc1 e-con-full e-flex e-con e-child\" data-id=\"97d2fc1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5abe0b3 e-con-full e-flex e-con e-child\" data-id=\"5abe0b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-827646a ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"827646a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">WHAT WE DESIGN<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ddc43b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"8ddc43b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\tDefine the product or service, how people use it, and how you deliver it.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf21595 e-con-full e-flex e-con e-child\" data-id=\"bf21595\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c47f49b ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"c47f49b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We define what customers receive, map how they use the product or service, and work out what your team needs to provide at each step.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4545bc2f e-con-full e-flex e-con e-child\" data-id=\"4545bc2f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83bced6 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"83bced6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-blueprint\" data-no-translation>\n  <div class=\"ct-pb-header\">\n    <span>\n      <span class=\"ct-pb-en\" lang=\"en\">CT \/ SERVICE DESIGN<\/span>\n      <span class=\"ct-pb-zh\" lang=\"zh-CN\">CT \/ \u670d\u52a1\u8bbe\u8ba1<\/span>\n    <\/span>\n\n    <span>\n      <span class=\"ct-pb-en\" lang=\"en\">ILLUSTRATIVE STRUCTURE<\/span>\n      <span class=\"ct-pb-zh\" lang=\"zh-CN\">\u7ed3\u6784\u793a\u610f<\/span>\n    <\/span>\n  <\/div>\n\n  <div class=\"ct-pb-body\">\n    <div class=\"ct-pb-lane-label\">\n      <span class=\"ct-pb-en\" lang=\"en\">WHAT CUSTOMERS DO<\/span>\n      <span class=\"ct-pb-zh\" lang=\"zh-CN\">\u5ba2\u6237\u505a\u4ec0\u4e48<\/span>\n    <\/div>\n\n    <div class=\"ct-pb-track\">\n      <div class=\"ct-pb-node\">\n        <span class=\"ct-pb-step\" aria-hidden=\"true\">01<\/span>\n        <h3>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Explain what they need\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\u8bf4\u660e\u9700\u6c42<\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Enter the service and provide relevant information.\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u627e\u5230\u670d\u52a1\u5165\u53e3\uff0c\u63d0\u4f9b\u4e0e\u9700\u6c42\u76f8\u5173\u7684\u4fe1\u606f\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n\n      <span class=\"ct-pb-link\" aria-hidden=\"true\"><\/span>\n\n      <div class=\"ct-pb-node ct-pb-node--key\">\n        <span class=\"ct-pb-step\" aria-hidden=\"true\">02<\/span>\n        <h3>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Use the product or service\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u4f7f\u7528\u4ea7\u54c1\u6216\u670d\u52a1\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Understand the information and complete key steps.\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u7406\u89e3\u6240\u63d0\u4f9b\u7684\u4fe1\u606f\uff0c\u5b8c\u6210\u5173\u952e\u64cd\u4f5c\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n\n      <span class=\"ct-pb-link\" aria-hidden=\"true\"><\/span>\n\n      <div class=\"ct-pb-node\">\n        <span class=\"ct-pb-step\" aria-hidden=\"true\">03<\/span>\n        <h3>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Get a result or further help\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u83b7\u5f97\u7ed3\u679c\u6216\u540e\u7eed\u5e2e\u52a9\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Receive a result, take action, or get further support.\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u83b7\u5f97\u6240\u9700\u7ed3\u679c\u3001\u91c7\u53d6\u884c\u52a8\uff0c\u6216\u7ee7\u7eed\u5bfb\u6c42\u652f\u6301\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"ct-pb-bridges\" aria-hidden=\"true\">\n      <i><\/i><span><\/span><i><\/i><span><\/span><i><\/i>\n    <\/div>\n\n    <div class=\"ct-pb-lane-label ct-pb-lane-label--support\">\n      <span class=\"ct-pb-en\" lang=\"en\">\n        WHAT YOUR ORGANIZATION PROVIDES\n      <\/span>\n      <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n        \u7ec4\u7ec7\u9700\u8981\u63d0\u4f9b\u4ec0\u4e48\n      <\/span>\n    <\/div>\n\n    <div class=\"ct-pb-track ct-pb-track--support\">\n      <div class=\"ct-pb-node\">\n        <span class=\"ct-pb-step\" aria-hidden=\"true\">01<\/span>\n        <h3>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Service scope &amp; entry\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u670d\u52a1\u8303\u56f4\u4e0e\u5165\u53e3\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Who it serves, what is included,\n            and what information is needed to get started.\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u660e\u786e\u670d\u52a1\u5bf9\u8c61\u3001\u670d\u52a1\u5185\u5bb9\uff0c\u4ee5\u53ca\u5f00\u59cb\u4f7f\u7528\u524d\u9700\u8981\u63d0\u4f9b\u7684\u4fe1\u606f\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n\n      <span class=\"ct-pb-link\" aria-hidden=\"true\"><\/span>\n\n      <div class=\"ct-pb-node\">\n        <span class=\"ct-pb-step\" aria-hidden=\"true\">02<\/span>\n        <h3>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Knowledge, people &amp; tools\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u77e5\u8bc6\u3001\u4eba\u5458\u4e0e\u5de5\u5177\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            The content, professional support,\n            and technology needed during use.\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u63d0\u4f9b\u4f7f\u7528\u8fc7\u7a0b\u4e2d\u6240\u9700\u7684\u5185\u5bb9\u3001\u4e13\u4e1a\u4eba\u5458\u652f\u6301\u4e0e\u6280\u672f\u5de5\u5177\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n\n      <span class=\"ct-pb-link\" aria-hidden=\"true\"><\/span>\n\n      <div class=\"ct-pb-node\">\n        <span class=\"ct-pb-step\" aria-hidden=\"true\">03<\/span>\n        <h3>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Delivery &amp; follow-up\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u4ea4\u4ed8\u4e0e\u540e\u7eed\u8ddf\u8fdb\n          <\/span>\n        <\/h3>\n        <p>\n          <span class=\"ct-pb-en\" lang=\"en\">\n            Who responds, what information is passed on,\n            and how follow-up happens.\n          <\/span>\n          <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n            \u660e\u786e\u7531\u8c01\u54cd\u5e94\u3001\u54ea\u4e9b\u4fe1\u606f\u9700\u8981\u4ea4\u63a5\uff0c\u4ee5\u53ca\u5982\u4f55\u8ddf\u8fdb\u540e\u7eed\u4e8b\u9879\u3002\n          <\/span>\n        <\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"ct-pb-feedback\">\n    <svg viewBox=\"0 0 24 24\"\n         aria-hidden=\"true\" focusable=\"false\">\n      <path d=\"M20 8a8 8 0 0 0-14-2L3 9\"\/>\n      <path d=\"M3 3v6h6\"\/>\n      <path d=\"M4 16a8 8 0 0 0 14 2l3-3\"\/>\n      <path d=\"M21 21v-6h-6\"\/>\n    <\/svg>\n\n    <p>\n      <span class=\"ct-pb-en\" lang=\"en\">\n        Use customer questions, staff feedback,\n        and service results to improve the design.\n      <\/span>\n      <span class=\"ct-pb-zh\" lang=\"zh-CN\">\n        \u7ed3\u5408\u5ba2\u6237\u63d0\u51fa\u7684\u95ee\u9898\u3001\u5458\u5de5\u53cd\u9988\u4e0e\u5b9e\u9645\u670d\u52a1\u7ed3\u679c\uff0c\u6301\u7eed\u6539\u8fdb\u8bbe\u8ba1\u3002\n      <\/span>\n    <\/p>\n  <\/div>\n<\/div>\n\n<style>\n.ct-pse-blueprint,\n.ct-pse-blueprint * {\n  box-sizing: border-box;\n}\n\n.ct-pse-blueprint {\n  width: 100%;\n  min-width: 0;\n  border: 1px solid #C4D5C8;\n  background: #FFFFFF;\n  color: #142D2C;\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n}\n\n\/* \u6309\u7f51\u9875\u8bed\u8a00\u5207\u6362 *\/\n.ct-pse-blueprint .ct-pb-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-blueprint .ct-pb-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-blueprint .ct-pb-zh {\n  display: inline;\n}\n\n\/* \u9876\u90e8\u6807\u6ce8 *\/\n.ct-pse-blueprint .ct-pb-header {\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  flex-wrap: wrap;\n  gap: 8px 20px;\n  padding: 16px 24px;\n  border-bottom: 1px solid #D8DFD9;\n  color: #60746D;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  line-height: 1.8;\n  letter-spacing: 1px;\n}\n\n.ct-pse-blueprint .ct-pb-body {\n  padding: 24px 28px 28px;\n}\n\n.ct-pse-blueprint .ct-pb-lane-label {\n  margin-bottom: 16px;\n  color: #60746D;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  line-height: 1.8;\n  letter-spacing: 1px;\n}\n\n\/* \u4e24\u7ec4\u8282\u70b9\u4f7f\u7528\u76f8\u540c\u5217\u5bbd *\/\n.ct-pse-blueprint .ct-pb-track,\n.ct-pse-blueprint .ct-pb-bridges {\n  display: grid;\n  grid-template-columns:\n    minmax(0, 1fr) 40px\n    minmax(0, 1fr) 40px\n    minmax(0, 1fr);\n  align-items: center;\n}\n\n.ct-pse-blueprint .ct-pb-node {\n  display: flex;\n  flex-direction: column;\n  justify-content: center;\n  align-self: stretch;\n  min-width: 0;\n  padding: 22px 20px;\n  border: 1px solid #BDCEC6;\n  background: #FFFFFF;\n}\n\n.ct-pse-blueprint .ct-pb-step {\n  display: block;\n  margin-bottom: 10px;\n  color: #057D80;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas, monospace;\n  font-size: 10px;\n  font-weight: 400;\n  line-height: 1.5;\n  letter-spacing: .5px;\n}\n\n.ct-pse-blueprint .ct-pb-node h3 {\n  margin: 0;\n  color: #142D2C;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 16px;\n  font-weight: 600;\n  line-height: 1.5;\n  letter-spacing: -.2px;\n  overflow-wrap: break-word;\n}\n\n.ct-pse-blueprint .ct-pb-node p {\n  margin: 9px 0 0;\n  color: #60746D;\n  font-size: 13px;\n  font-weight: 400;\n  line-height: 1.8;\n  overflow-wrap: break-word;\n}\n\n\/* \u5173\u952e\u4f7f\u7528\u73af\u8282 *\/\n.ct-pse-blueprint .ct-pb-node--key {\n  border-color: #057D80;\n  background: #057D80;\n}\n\n.ct-pse-blueprint .ct-pb-node--key h3 {\n  color: #FFFFFF;\n}\n\n.ct-pse-blueprint .ct-pb-node--key p,\n.ct-pse-blueprint .ct-pb-node--key .ct-pb-step {\n  color: #D8ECE4;\n}\n\n\/* \u6a2a\u5411\u8fde\u63a5\u4e0e\u6d41\u52a8\u6807\u8bb0 *\/\n.ct-pse-blueprint .ct-pb-link {\n  position: relative;\n  display: block;\n  width: 100%;\n  height: 1px;\n  background: #BDCEC6;\n}\n\n.ct-pse-blueprint .ct-pb-link::after {\n  position: absolute;\n  top: -1.5px;\n  left: 0;\n  width: 4px;\n  height: 4px;\n  background: #057D80;\n  animation: ct-pb-flow 4s linear infinite;\n  content: \"\";\n}\n\n.ct-pse-blueprint .ct-pb-link:nth-child(4)::after {\n  animation-delay: -2s;\n}\n\n\/* \u4e0a\u4e0b\u5bf9\u5e94\u5173\u7cfb *\/\n.ct-pse-blueprint .ct-pb-bridges > i {\n  display: block;\n  justify-self: center;\n  width: 1px;\n  height: 26px;\n  background: #BDCEC6;\n}\n\n.ct-pse-blueprint .ct-pb-lane-label--support {\n  padding-top: 14px;\n  border-top: 1px dashed #D8DFD9;\n}\n\n.ct-pse-blueprint .ct-pb-track--support .ct-pb-node {\n  background: #FAFBF8;\n}\n\n\/* \u53cd\u9988\u8bf4\u660e *\/\n.ct-pse-blueprint .ct-pb-feedback {\n  display: flex;\n  align-items: flex-start;\n  gap: 14px;\n  padding: 18px 26px;\n  border-top: 1px solid #D8DFD9;\n  background: #F9FBF7;\n}\n\n.ct-pse-blueprint .ct-pb-feedback svg {\n  display: block;\n  flex: 0 0 23px;\n  width: 23px;\n  height: 23px;\n  fill: none;\n  stroke: #057D80;\n  stroke-width: 1.4;\n  stroke-linecap: round;\n  stroke-linejoin: round;\n}\n\n.ct-pse-blueprint .ct-pb-feedback p {\n  min-width: 0;\n  margin: 0;\n  color: #526562;\n  font-size: 13px;\n  line-height: 1.8;\n}\n\n\/* \u4e2d\u6587\u6392\u7248 *\/\nhtml:lang(zh) .ct-pse-blueprint\n:is(.ct-pb-header, .ct-pb-lane-label) {\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 11px;\n  letter-spacing: 0;\n}\n\nhtml:lang(zh) .ct-pse-blueprint .ct-pb-node h3 {\n  letter-spacing: 0;\n  line-height: 1.6;\n}\n\n@keyframes ct-pb-flow {\n  0% {\n    left: 0;\n    opacity: .3;\n  }\n  50% {\n    opacity: 1;\n  }\n  100% {\n    left: calc(100% - 4px);\n    opacity: .3;\n  }\n}\n\n\/* \u5e73\u677f *\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-pse-blueprint .ct-pb-track,\n  .ct-pse-blueprint .ct-pb-bridges {\n    grid-template-columns:\n      minmax(0, 1fr) 24px\n      minmax(0, 1fr) 24px\n      minmax(0, 1fr);\n  }\n\n  .ct-pse-blueprint .ct-pb-node {\n    padding: 18px 14px;\n  }\n\n  .ct-pse-blueprint .ct-pb-node h3 {\n    font-size: 15px;\n  }\n}\n\n\/* \u624b\u673a\uff1a\u4e24\u7ec4\u5206\u522b\u7eb5\u5411\u6392\u5217 *\/\n@media (max-width: 767px) {\n  .ct-pse-blueprint .ct-pb-header {\n    align-items: flex-start;\n    padding: 14px 16px;\n    font-size: 8px;\n    letter-spacing: .6px;\n  }\n\n  .ct-pse-blueprint .ct-pb-body {\n    padding: 20px 16px;\n  }\n\n  .ct-pse-blueprint .ct-pb-lane-label {\n    margin-bottom: 14px;\n    font-size: 9px;\n    letter-spacing: .7px;\n  }\n\n  .ct-pse-blueprint .ct-pb-track {\n    grid-template-columns: minmax(0, 1fr);\n  }\n\n  .ct-pse-blueprint .ct-pb-node {\n    padding: 18px;\n  }\n\n  .ct-pse-blueprint .ct-pb-node h3 {\n    font-size: 16px;\n  }\n\n  .ct-pse-blueprint .ct-pb-node p {\n    margin-top: 6px;\n    font-size: 13px;\n  }\n\n  .ct-pse-blueprint .ct-pb-link {\n    justify-self: center;\n    width: 1px;\n    height: 20px;\n  }\n\n  .ct-pse-blueprint .ct-pb-link::after {\n    top: 0;\n    left: -1.5px;\n    animation-name: ct-pb-flow-vertical;\n    animation-duration: 3s;\n  }\n\n  .ct-pse-blueprint .ct-pb-bridges {\n    display: none;\n  }\n\n  .ct-pse-blueprint .ct-pb-lane-label--support {\n    margin-top: 24px;\n    padding-top: 20px;\n  }\n\n  .ct-pse-blueprint .ct-pb-feedback {\n    gap: 10px;\n    padding: 16px;\n  }\n\n  .ct-pse-blueprint .ct-pb-feedback svg {\n    flex-basis: 20px;\n    width: 20px;\n    height: 20px;\n  }\n\n  html:lang(zh) .ct-pse-blueprint\n  :is(.ct-pb-header, .ct-pb-lane-label) {\n    font-size: 10px;\n    letter-spacing: 0;\n  }\n}\n\n@keyframes ct-pb-flow-vertical {\n  0% {\n    top: 0;\n    opacity: .3;\n  }\n  50% {\n    opacity: 1;\n  }\n  100% {\n    top: calc(100% - 4px);\n    opacity: .3;\n  }\n}\n\n@media (prefers-reduced-motion: reduce) {\n  .ct-pse-blueprint .ct-pb-link::after {\n    animation: none;\n    display: none;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b0dc0c elementor-widget elementor-widget-text-editor\" data-id=\"4b0dc0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Depending on the agreed scope, the work may produce a service concept, a map of the customer journey and service delivery, implementation requirements, and a focused pilot plan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a7e422 e-con-full e-flex e-con e-parent\" data-id=\"6a7e422\" data-element_type=\"container\" data-e-type=\"container\" id=\"applications\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-330bb7dd e-flex e-con-boxed e-con e-child\" data-id=\"330bb7dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-53d2df30 e-con-full e-flex e-con e-child\" data-id=\"53d2df30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1d57300 e-con-full e-flex e-con e-child\" data-id=\"1d57300\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db8da92 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"db8da92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">POSSIBLE APPLICATIONS<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9dbed62 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"9dbed62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Create something new. Improve what people already use.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3fd2869 e-con-full e-flex e-con e-child\" data-id=\"3fd2869\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1324c06 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1324c06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Explore examples of new products and services, and ways to improve existing ones. These are illustrative applications, not completed client projects.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3834e elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"3d3834e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-applications\" data-no-translation>\n  <div\n    class=\"ct-pa-tabs\"\n    role=\"tablist\"\n    aria-label=\"Application starting points\"\n    aria-orientation=\"horizontal\"\n  >\n    <button\n      type=\"button\"\n      class=\"ct-pa-tab\"\n      role=\"tab\"\n      aria-selected=\"true\"\n      tabindex=\"0\"\n    >\n      <span class=\"ct-pa-number\" aria-hidden=\"true\">01<\/span>\n      <span\n        data-en=\"Create something new\"\n        data-zh=\"\u5f00\u53d1\u65b0\u4ea7\u54c1\u4e0e\u670d\u52a1\"\n      >Create something new<\/span>\n    <\/button>\n\n    <button\n      type=\"button\"\n      class=\"ct-pa-tab\"\n      role=\"tab\"\n      aria-selected=\"false\"\n      tabindex=\"-1\"\n    >\n      <span class=\"ct-pa-number\" aria-hidden=\"true\">02<\/span>\n      <span\n        data-en=\"Improve an existing product or service\"\n        data-zh=\"\u6539\u5584\u73b0\u6709\u4ea7\u54c1\u4e0e\u670d\u52a1\"\n      >Improve an existing product or service<\/span>\n    <\/button>\n  <\/div>\n\n  <div class=\"ct-pa-panels\">\n    <!-- \u5f00\u53d1\u65b0\u4ea7\u54c1\u4e0e\u670d\u52a1 -->\n    <section class=\"ct-pa-panel\" role=\"tabpanel\" tabindex=\"0\">\n      <div class=\"ct-pa-image\">\n        <img loading=\"lazy\"\n          src=\"https:\/\/smartbizculturetech.com\/wp-content\/uploads\/2026\/10\/exec-cac563fb-64a5-47c7-ae02-b8db99f1a78c.png\"\n          alt=\"A museum visitor uses a handheld digital guide to explore an exhibit.\"\n          data-alt-en=\"A museum visitor uses a handheld digital guide to explore an exhibit.\"\n          data-alt-zh=\"\u535a\u7269\u9986\u8bbf\u5ba2\u4f7f\u7528\u624b\u6301\u6570\u5b57\u5bfc\u89c8\u8bbe\u5907\u4e86\u89e3\u5c55\u89c8\u5185\u5bb9\u3002\"\n          width=\"1400\"\n          height=\"1050\"\n          loading=\"lazy\"\n          decoding=\"async\"\n        >\n\n        <span\n          class=\"ct-pa-image-label\"\n          data-en=\"ILLUSTRATIVE APPLICATIONS\"\n          data-zh=\"\u5e94\u7528\u573a\u666f\u793a\u610f\"\n        >ILLUSTRATIVE APPLICATIONS<\/span>\n      <\/div>\n\n      <div class=\"ct-pa-content\">\n        <h3\n          data-en=\"Turn a customer need into a product or service.\"\n          data-zh=\"\u4ece\u5ba2\u6237\u9700\u6c42\u51fa\u53d1\uff0c\u5f62\u6210\u5177\u4f53\u7684\u4ea7\u54c1\u6216\u670d\u52a1\u3002\"\n        >Turn a customer need into a product or service.<\/h3>\n\n        <ol class=\"ct-pa-examples\">\n          <li>\n            <span class=\"ct-pa-number\" aria-hidden=\"true\">01<\/span>\n            <div>\n              <h4\n                data-en=\"Digital advisory services\"\n                data-zh=\"\u6570\u5b57\u5316\u54a8\u8be2\u670d\u52a1\"\n              >Digital advisory services<\/h4>\n              <p\n                data-en=\"Help customers explain their situation, receive relevant guidance, and reach a professional when needed.\"\n                data-zh=\"\u5e2e\u52a9\u5ba2\u6237\u8bf4\u6e05\u81ea\u8eab\u60c5\u51b5\u3001\u83b7\u5f97\u5207\u5408\u9700\u6c42\u7684\u5efa\u8bae\uff0c\u5e76\u5728\u9700\u8981\u65f6\u8f6c\u63a5\u4e13\u4e1a\u4eba\u5458\u3002\"\n              >\n                Help customers explain their situation, receive\n                relevant guidance, and reach a professional when needed.\n              <\/p>\n            <\/div>\n          <\/li>\n\n          <li>\n            <span class=\"ct-pa-number\" aria-hidden=\"true\">02<\/span>\n            <div>\n              <h4\n                data-en=\"Guided learning or cultural experiences\"\n                data-zh=\"\u4e92\u52a8\u5b66\u4e60\u4e0e\u6587\u5316\u5bfc\u89c8\"\n              >Guided learning or cultural experiences<\/h4>\n              <p\n                data-en=\"Help visitors or learners explore content, ask questions, and choose what to explore next.\"\n                data-zh=\"\u8ba9\u8bbf\u5ba2\u6216\u5b66\u4e60\u8005\u5728\u63a2\u7d22\u5185\u5bb9\u7684\u8fc7\u7a0b\u4e2d\u968f\u65f6\u63d0\u95ee\uff0c\u5e76\u81ea\u4e3b\u9009\u62e9\u4e0b\u4e00\u6b65\u60f3\u4e86\u89e3\u7684\u4e3b\u9898\u3002\"\n              >\n                Help visitors or learners explore content, ask\n                questions, and choose what to explore next.\n              <\/p>\n            <\/div>\n          <\/li>\n\n          <li>\n            <span class=\"ct-pa-number\" aria-hidden=\"true\">03<\/span>\n            <div>\n              <h4\n                data-en=\"Knowledge-based products\"\n                data-zh=\"\u57fa\u4e8e\u4e13\u4e1a\u77e5\u8bc6\u7684\u4ea7\u54c1\"\n              >Knowledge-based products<\/h4>\n              <p\n                data-en=\"Turn specialist methods or resources into a tool people can use for a specific task.\"\n                data-zh=\"\u5c06\u4e13\u4e1a\u65b9\u6cd5\u4e0e\u8d44\u6e90\u6574\u7406\u6210\u5b9e\u7528\u5de5\u5177\uff0c\u5e2e\u52a9\u4f7f\u7528\u8005\u5b8c\u6210\u5177\u4f53\u4efb\u52a1\u3002\"\n              >\n                Turn specialist methods or resources into a tool\n                people can use for a specific task.\n              <\/p>\n            <\/div>\n          <\/li>\n        <\/ol>\n      <\/div>\n    <\/section>\n\n    <!-- \u6539\u5584\u73b0\u6709\u4ea7\u54c1\u4e0e\u670d\u52a1 -->\n    <section\n      class=\"ct-pa-panel\"\n      role=\"tabpanel\"\n      tabindex=\"0\"\n      hidden\n    >\n      <div class=\"ct-pa-image\">\n        <img loading=\"lazy\"\n          src=\"https:\/\/smartbizculturetech.com\/wp-content\/uploads\/2026\/10\/\u516c\u5171\u670d\u52a1\u7a7a\u95f4\u7684\u4e0b\u4e00\u6b65.png\"\n          alt=\"A service specialist and visitor use a tablet together to explore digital guidance.\"\n          data-alt-en=\"A service specialist and visitor use a tablet together to explore digital guidance.\"\n          data-alt-zh=\"\u5de5\u4f5c\u4eba\u5458\u4e0e\u8bbf\u5ba2\u4e00\u8d77\u4f7f\u7528\u5e73\u677f\u7535\u8111\u67e5\u770b\u670d\u52a1\u4fe1\u606f\u3002\"\n          width=\"1400\"\n          height=\"1050\"\n          loading=\"lazy\"\n          decoding=\"async\"\n        >\n\n        <span\n          class=\"ct-pa-image-label\"\n          data-en=\"ILLUSTRATIVE APPLICATIONS\"\n          data-zh=\"\u5e94\u7528\u573a\u666f\u793a\u610f\"\n        >ILLUSTRATIVE APPLICATIONS<\/span>\n      <\/div>\n\n      <div class=\"ct-pa-content\">\n        <h3\n          data-en=\"Make an existing product or service easier to use.\"\n          data-zh=\"\u8ba9\u73b0\u6709\u4ea7\u54c1\u4e0e\u670d\u52a1\u66f4\u597d\u7528\u3002\"\n        >Make an existing product or service easier to use.<\/h3>\n\n        <ol class=\"ct-pa-examples\">\n          <li>\n            <span class=\"ct-pa-number\" aria-hidden=\"true\">01<\/span>\n            <div>\n              <h4\n                data-en=\"A clearer service entry\"\n                data-zh=\"\u8ba9\u670d\u52a1\u5165\u53e3\u66f4\u6e05\u695a\"\n              >A clearer service entry<\/h4>\n              <p\n                data-en=\"Help people find the right service, understand what to provide, and get started.\"\n                data-zh=\"\u5e2e\u52a9\u5ba2\u6237\u627e\u5230\u5408\u9002\u7684\u670d\u52a1\uff0c\u77e5\u9053\u9700\u8981\u51c6\u5907\u54ea\u4e9b\u4fe1\u606f\uff0c\u5e76\u987a\u5229\u5f00\u59cb\u4f7f\u7528\u3002\"\n              >\n                Help people find the right service, understand\n                what to provide, and get started.\n              <\/p>\n            <\/div>\n          <\/li>\n\n          <li>\n            <span class=\"ct-pa-number\" aria-hidden=\"true\">02<\/span>\n            <div>\n              <h4\n                data-en=\"Guidance people can act on\"\n                data-zh=\"\u8ba9\u5ba2\u6237\u77e5\u9053\u4e0b\u4e00\u6b65\u600e\u4e48\u505a\"\n              >Guidance people can act on<\/h4>\n              <p\n                data-en=\"Explain relevant options and show people how to take the next step.\"\n                data-zh=\"\u628a\u53ef\u9009\u65b9\u6848\u89e3\u91ca\u6e05\u695a\uff0c\u5e76\u8bf4\u660e\u5982\u4f55\u529e\u7406\u3001\u4f7f\u7528\u6216\u83b7\u5f97\u8fdb\u4e00\u6b65\u5e2e\u52a9\u3002\"\n              >\n                Explain relevant options and show people how\n                to take the next step.\n              <\/p>\n            <\/div>\n          <\/li>\n\n          <li>\n            <span class=\"ct-pa-number\" aria-hidden=\"true\">03<\/span>\n            <div>\n              <h4\n                data-en=\"Connected digital and human support\"\n                data-zh=\"\u8ba9\u7ebf\u4e0a\u6d41\u7a0b\u4e0e\u4eba\u5de5\u670d\u52a1\u63a5\u5f97\u4e0a\"\n              >Connected digital and human support<\/h4>\n              <p\n                data-en=\"Carry relevant information into bookings, applications, or staff handovers so people do not have to repeat it.\"\n                data-zh=\"\u8ba9\u5df2\u586b\u5199\u7684\u4fe1\u606f\u968f\u9884\u7ea6\u3001\u7533\u8bf7\u6216\u4eba\u5458\u4ea4\u63a5\u7ee7\u7eed\u4f20\u9012\uff0c\u51cf\u5c11\u5ba2\u6237\u91cd\u590d\u586b\u5199\u548c\u8bf4\u660e\u3002\"\n              >\n                Carry relevant information into bookings,\n                applications, or staff handovers so people\n                do not have to repeat it.\n              <\/p>\n            <\/div>\n          <\/li>\n        <\/ol>\n      <\/div>\n    <\/section>\n  <\/div>\n<\/div>\n\n<style>\n.ct-pse-applications,\n.ct-pse-applications * {\n  box-sizing: border-box;\n}\n\n.ct-pse-applications {\n  width: 100%;\n  min-width: 0;\n  border: 1px solid #D8DFD9;\n  background: #FFFFFF;\n  color: #142D2C;\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n}\n\n\/* \u6807\u7b7e *\/\n.ct-pse-applications .ct-pa-tabs {\n  display: grid;\n  grid-template-columns: repeat(2, minmax(0, 1fr));\n  border-bottom: 1px solid #D8DFD9;\n}\n\n.ct-pse-applications .ct-pa-tab {\n  appearance: none;\n  -webkit-appearance: none;\n  display: flex;\n  align-items: center;\n  gap: 14px;\n  width: 100%;\n  min-width: 0;\n  min-height: 58px;\n  margin: 0;\n  padding: 19px 24px;\n  border: none;\n  border-radius: 0;\n  background: #FAFBF9;\n  box-shadow: none;\n  color: #526562;\n  font-family: inherit;\n  font-size: 13px;\n  font-weight: 500;\n  line-height: 1.6;\n  letter-spacing: 0;\n  text-align: left;\n  text-transform: none;\n  white-space: normal;\n  cursor: pointer;\n  transition: color 180ms ease;\n}\n\n.ct-pse-applications .ct-pa-tab + .ct-pa-tab {\n  border-left: 1px solid #D8DFD9;\n}\n\n.ct-pse-applications .ct-pa-tab:hover {\n  background: #FAFBF9;\n  color: #057D80;\n}\n\n.ct-pse-applications .ct-pa-tab[aria-selected=\"true\"],\n.ct-pse-applications .ct-pa-tab[aria-selected=\"true\"]:hover {\n  background: #FFFFFF;\n  box-shadow: inset 0 -2px 0 #057D80;\n  color: #057D80;\n}\n\n.ct-pse-applications .ct-pa-tab:focus-visible {\n  position: relative;\n  z-index: 1;\n  outline: 2px solid #057D80;\n  outline-offset: -5px;\n}\n\n.ct-pse-applications .ct-pa-number {\n  flex: 0 0 auto;\n  padding-top: 2px;\n  color: #057D80;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas, monospace;\n  font-size: 10px;\n  font-weight: 400;\n  line-height: 1.8;\n}\n\n\/* \u9762\u677f\u5171\u7528\u540c\u4e00\u7f51\u683c\uff0c\u5207\u6362\u65f6\u4fdd\u6301\u9ad8\u5ea6\u7a33\u5b9a *\/\n.ct-pse-applications .ct-pa-panels {\n  display: grid;\n  min-width: 0;\n}\n\n.ct-pse-applications 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32px);\n    font-size: 8px;\n  }\n\n  .ct-pse-applications .ct-pa-content {\n    padding: 23px 20px;\n  }\n\n  .ct-pse-applications .ct-pa-content > h3 {\n    margin-bottom: 18px;\n    font-size: 21px;\n    letter-spacing: -.3px;\n  }\n\n  .ct-pse-applications .ct-pa-examples > li {\n    padding: 16px 0;\n  }\n\n  .ct-pse-applications .ct-pa-examples h4 {\n    font-size: 15px;\n  }\n\n  .ct-pse-applications .ct-pa-examples p {\n    font-size: 13px;\n  }\n\n  .ct-pse-applications[lang=\"zh-CN\"] .ct-pa-content > h3 {\n    letter-spacing: 0;\n  }\n\n  .ct-pse-applications[lang=\"zh-CN\"] .ct-pa-image-label {\n    font-size: 10px;\n  }\n}\n\n@media (prefers-reduced-motion: reduce) {\n  .ct-pse-applications .ct-pa-tab {\n    transition: none;\n  }\n}\n<\/style>\n\n<script>\n(function () {\n  const script = document.currentScript;\n  const root = script &&\n    script.previousElementSibling &&\n    script.previousElementSibling.previousElementSibling;\n\n  if (!root || 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'ArrowUp' : 'ArrowLeft')\n      ) {\n        nextIndex = (index - 1 + tabs.length) % tabs.length;\n      } else if (event.key === 'Home') {\n        nextIndex = 0;\n      } else if (event.key === 'End') {\n        nextIndex = tabs.length - 1;\n      } else {\n        return;\n      }\n\n      event.preventDefault();\n      activate(nextIndex, true);\n    });\n  });\n\n  updateLanguage();\n  updateOrientation();\n  activate(0, false);\n\n  window.addEventListener('resize', updateOrientation);\n\n  const observer = new MutationObserver(updateLanguage);\n  observer.observe(document.documentElement, {\n    attributes: true,\n    attributeFilter: ['lang']\n  });\n})();\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98f5ff9 e-con-full e-flex e-con e-parent\" data-id=\"98f5ff9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-af0638d e-flex e-con-boxed e-con e-child\" data-id=\"af0638d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2074d61 e-con-full e-flex e-con e-child\" data-id=\"2074d61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b27b748 e-con-full e-flex e-con e-child\" data-id=\"b27b748\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30fe4d3 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"30fe4d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">ROLE OF TECHNOLOGY<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d95e34 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1d95e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Help people find answers, understand options, and take the next step.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92706f7 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"92706f7\" data-element_type=\"widget\" data-e-type=\"widget\" selector=\"\" margin=\"\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We determine where digital interfaces, AI, automation, and connections to existing systems can make the product or service easier to use and deliver.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7055bf0 e-con-full e-flex e-con e-child\" data-id=\"7055bf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-885c245 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"885c245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-tech-uses\" data-no-translation>\n  <article class=\"ct-pt-row\">\n    <span class=\"ct-pt-number\" aria-hidden=\"true\">01<\/span>\n\n    <div class=\"ct-pt-copy\">\n      <h3>\n        <span class=\"ct-pt-en\" lang=\"en\">\n          Find relevant answers.\n        <\/span>\n        <span class=\"ct-pt-zh\" lang=\"zh-CN\">\n          \u627e\u5230\u5207\u5408\u9700\u6c42\u7684\u7b54\u6848\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-pt-en\" lang=\"en\">\n          Let people ask questions in their own words and find\n          answers in reviewed product, service, or specialist information.\n        <\/span>\n        <span class=\"ct-pt-zh\" lang=\"zh-CN\">\n          \u8ba9\u5ba2\u6237\u7528\u65e5\u5e38\u8bed\u8a00\u63d0\u95ee\uff0c\u4ece\u7ecf\u8fc7\u5ba1\u6838\u7684\u4ea7\u54c1\u8bf4\u660e\u3001\n          \u670d\u52a1\u4fe1\u606f\u6216\u4e13\u4e1a\u8d44\u6599\u4e2d\u627e\u5230\u6240\u9700\u7b54\u6848\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n\n    <svg class=\"ct-pt-art\" viewBox=\"0 0 56 56\"\n         aria-hidden=\"true\" focusable=\"false\">\n      <path d=\"M8 8h27v32H8Z\"\/>\n      <path d=\"M15 16h13M15 23h9\"\/>\n      <circle cx=\"36\" cy=\"35\" r=\"10\"\/>\n      <path d=\"m43 42 8 8\"\/>\n    <\/svg>\n  <\/article>\n\n  <article class=\"ct-pt-row\">\n    <span class=\"ct-pt-number\" aria-hidden=\"true\">02<\/span>\n\n    <div class=\"ct-pt-copy\">\n      <h3>\n        <span class=\"ct-pt-en\" lang=\"en\">\n          Understand the available options.\n        <\/span>\n        <span class=\"ct-pt-zh\" lang=\"zh-CN\">\n          \u770b\u61c2\u6709\u54ea\u4e9b\u9009\u62e9\u3001\u5404\u81ea\u9002\u5408\u4ec0\u4e48\u60c5\u51b5\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-pt-en\" lang=\"en\">\n          Use the needs and context people choose to share\n          to explain relevant choices, requirements, and limitations.\n        <\/span>\n        <span class=\"ct-pt-zh\" lang=\"zh-CN\">\n          \u6839\u636e\u5ba2\u6237\u81ea\u613f\u63d0\u4f9b\u7684\u9700\u6c42\u4e0e\u80cc\u666f\uff0c\n          \u89e3\u91ca\u76f8\u5173\u65b9\u6848\u3001\u4f7f\u7528\u6761\u4ef6\u4e0e\u9650\u5236\uff0c\u5e2e\u52a9\u4ed6\u4eec\u4f5c\u51fa\u9009\u62e9\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n\n    <svg class=\"ct-pt-art\" viewBox=\"0 0 56 56\"\n         aria-hidden=\"true\" focusable=\"false\">\n      <path d=\"M6 28h16M22 28V12h13M22 28h13M22 28v16h13\"\/>\n      <rect x=\"35\" y=\"6\" width=\"14\" height=\"12\"\/>\n      <rect class=\"ct-pt-selected\"\n            x=\"35\" y=\"22\" width=\"14\" height=\"12\"\/>\n      <rect x=\"35\" y=\"38\" width=\"14\" height=\"12\"\/>\n    <\/svg>\n  <\/article>\n\n  <article class=\"ct-pt-row\">\n    <span class=\"ct-pt-number\" aria-hidden=\"true\">03<\/span>\n\n    <div class=\"ct-pt-copy\">\n      <h3>\n        <span class=\"ct-pt-en\" lang=\"en\">\n          Move from guidance to action.\n        <\/span>\n        <span class=\"ct-pt-zh\" lang=\"zh-CN\">\n          \u4ece\u4e86\u89e3\u4fe1\u606f\uff0c\u5230\u529e\u6210\u4e8b\u60c5\u3002\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-pt-en\" lang=\"en\">\n          Connect the interaction to a booking, application,\n          purchase, or staff member, passing on the information\n          needed for the next step.\n        <\/span>\n        <span class=\"ct-pt-zh\" lang=\"zh-CN\">\n          \u5c06\u54a8\u8be2\u8fc7\u7a0b\u8854\u63a5\u5230\u9884\u7ea6\u3001\u7533\u8bf7\u3001\u8d2d\u4e70\u6216\u4eba\u5de5\u670d\u52a1\uff0c\n          \u5e76\u4f20\u9012\u540e\u7eed\u6240\u9700\u7684\u4fe1\u606f\uff0c\u51cf\u5c11\u5ba2\u6237\u91cd\u590d\u586b\u5199\u548c\u8bf4\u660e\u3002\n        <\/span>\n      <\/p>\n    <\/div>\n\n    <svg class=\"ct-pt-art\" viewBox=\"0 0 56 56\"\n         aria-hidden=\"true\" focusable=\"false\">\n      <rect x=\"5\" y=\"17\" width=\"17\" height=\"22\"\/>\n      <path d=\"M22 28h25M40 21l7 7-7 7\"\/>\n      <path d=\"M35 12h16v32H35\"\/>\n    <\/svg>\n  <\/article>\n<\/div>\n\n<style>\n.ct-pse-tech-uses,\n.ct-pse-tech-uses * {\n  box-sizing: border-box;\n}\n\n.ct-pse-tech-uses {\n  width: 100%;\n  min-width: 0;\n  color: #FFFFFF;\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n}\n\n\/* \u6309\u7f51\u9875\u8bed\u8a00\u5207\u6362 *\/\n.ct-pse-tech-uses .ct-pt-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-tech-uses .ct-pt-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-tech-uses .ct-pt-zh {\n  display: inline;\n}\n\n\/* \u4e09\u9879\u5e94\u7528 *\/\n.ct-pse-tech-uses .ct-pt-row {\n  display: grid;\n  grid-template-columns: 22px minmax(0, 1fr) 44px;\n  align-items: start;\n  gap: 18px;\n  margin: 0;\n  padding: 26px 0;\n  border: 0;\n  border-top: 1px solid #38504B;\n  background: transparent;\n  box-shadow: none;\n}\n\n.ct-pse-tech-uses .ct-pt-row:first-child {\n  padding-top: 0;\n  border-top: none;\n}\n\n.ct-pse-tech-uses .ct-pt-row:last-child {\n  padding-bottom: 0;\n}\n\n.ct-pse-tech-uses .ct-pt-number {\n  padding-top: 4px;\n  color: #A6DAD0;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas, monospace;\n  font-size: 10px;\n  font-weight: 400;\n  line-height: 1.8;\n}\n\n.ct-pse-tech-uses .ct-pt-copy {\n  min-width: 0;\n}\n\n.ct-pse-tech-uses .ct-pt-copy h3 {\n  margin: 0;\n  color: #FFFFFF;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 20px;\n  font-weight: 600;\n  line-height: 1.45;\n  letter-spacing: -.3px;\n  overflow-wrap: break-word;\n}\n\n.ct-pse-tech-uses .ct-pt-copy p {\n  margin: 12px 0 0;\n  color: #BDCEC6;\n  font-size: 13px;\n  font-weight: 400;\n  line-height: 1.8;\n  overflow-wrap: break-word;\n}\n\n\/* \u7ebf\u6761\u56fe\u6807 *\/\n.ct-pse-tech-uses .ct-pt-art {\n  display: block;\n  align-self: center;\n  width: 44px;\n  height: 50px;\n  fill: none;\n  stroke: #8DB7A9;\n  stroke-width: 1.2;\n  stroke-linecap: round;\n  stroke-linejoin: round;\n}\n\n.ct-pse-tech-uses .ct-pt-selected {\n  fill: rgba(166, 218, 208, .12);\n  stroke: #A6DAD0;\n}\n\n\/* \u4e2d\u6587\u6392\u7248 *\/\nhtml:lang(zh) .ct-pse-tech-uses .ct-pt-copy h3 {\n  line-height: 1.6;\n  letter-spacing: 0;\n}\n\n\/* \u624b\u673a *\/\n@media (max-width: 767px) {\n  .ct-pse-tech-uses .ct-pt-row {\n    grid-template-columns: 20px minmax(0, 1fr) 34px;\n    gap: 12px;\n    padding: 24px 0;\n  }\n\n  .ct-pse-tech-uses .ct-pt-number {\n    font-size: 9px;\n  }\n\n  .ct-pse-tech-uses .ct-pt-copy h3 {\n    font-size: 18px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-pse-tech-uses .ct-pt-copy p {\n    margin-top: 10px;\n    font-size: 13px;\n  }\n\n  .ct-pse-tech-uses .ct-pt-art {\n    width: 34px;\n    height: 42px;\n  }\n\n  html:lang(zh) .ct-pse-tech-uses .ct-pt-copy h3 {\n    letter-spacing: 0;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b239f6a elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"b239f6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-human-support\" data-no-translation>\n  <svg viewBox=\"0 0 32 32\"\n       aria-hidden=\"true\" focusable=\"false\">\n    <path d=\"M6 5v17h20M20 16l6 6-6 6\"\/>\n  <\/svg>\n\n  <div>\n    <h3>\n      <span class=\"ct-hs-en\" lang=\"en\">\n        Keep human support within reach.\n      <\/span>\n      <span class=\"ct-hs-zh\" lang=\"zh-CN\">\n        \u9700\u8981\u65f6\uff0c\u80fd\u627e\u5230\u4eba\u6765\u5e2e\u5fd9\u3002\n      <\/span>\n    <\/h3>\n\n    <p>\n      <span class=\"ct-hs-en\" lang=\"en\">\n        Define which requests need professional review,\n        when a person should take over, and who is responsible\n        for responding.\n      <\/span>\n      <span class=\"ct-hs-zh\" lang=\"zh-CN\">\n        \u660e\u786e\u54ea\u4e9b\u4e8b\u9879\u9700\u8981\u4e13\u4e1a\u590d\u6838\u3001\u4f55\u65f6\u8f6c\u7531\u4eba\u5458\u63a5\u624b\uff0c\n        \u4ee5\u53ca\u7531\u8c01\u8d1f\u8d23\u54cd\u5e94\u548c\u5904\u7406\u3002\n      <\/span>\n    <\/p>\n  <\/div>\n<\/div>\n\n<style>\n.ct-pse-human-support,\n.ct-pse-human-support * {\n  box-sizing: border-box;\n}\n\n.ct-pse-human-support {\n  display: flex;\n  align-items: flex-start;\n  gap: 20px;\n  width: 100%;\n  min-width: 0;\n  padding-top: 24px;\n  border-top: 1px solid #38504B;\n}\n\n\/* \u6309\u7f51\u9875\u8bed\u8a00\u5207\u6362 *\/\n.ct-pse-human-support .ct-hs-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-human-support .ct-hs-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-human-support .ct-hs-zh {\n  display: inline;\n}\n\n.ct-pse-human-support > svg {\n  display: block;\n  flex: 0 0 26px;\n  width: 26px;\n  height: 26px;\n  fill: none;\n  stroke: #A6DAD0;\n  stroke-width: 1.5;\n  stroke-linecap: round;\n  stroke-linejoin: round;\n}\n\n.ct-pse-human-support > div {\n  min-width: 0;\n}\n\n.ct-pse-human-support h3 {\n  margin: 0;\n  color: #FFFFFF;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 16px;\n  font-weight: 600;\n  line-height: 1.5;\n  letter-spacing: -.2px;\n}\n\n.ct-pse-human-support p {\n  margin: 8px 0 0;\n  color: #BDCEC6;\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 13px;\n  font-weight: 400;\n  line-height: 1.8;\n  overflow-wrap: break-word;\n}\n\nhtml:lang(zh) .ct-pse-human-support h3 {\n  line-height: 1.6;\n  letter-spacing: 0;\n}\n\n@media (max-width: 767px) {\n  .ct-pse-human-support {\n    gap: 14px;\n    padding-top: 22px;\n  }\n\n  .ct-pse-human-support > svg {\n    flex-basis: 22px;\n    width: 22px;\n    height: 22px;\n  }\n\n  .ct-pse-human-support h3 {\n    font-size: 15px;\n  }\n\n  .ct-pse-human-support p {\n    font-size: 13px;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f67bf0 e-con-full e-flex e-con e-parent\" data-id=\"8f67bf0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-751d4a5 e-flex e-con-boxed e-con e-child\" data-id=\"751d4a5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-54dc66e e-con-full e-flex e-con e-child\" data-id=\"54dc66e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6e97fb2 e-con-full e-flex e-con e-child\" data-id=\"6e97fb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50ee915 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"50ee915\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">HOW WE VALIDATE<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e0512d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5e0512d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Test whether people need it, can use it, and can be served reliably.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2afc453 e-con-full e-flex e-con e-child\" data-id=\"2afc453\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abcd17b ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"abcd17b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">A focused pilot tests a limited version with intended users and the people responsible for delivery. We agree what to examine before testing begins.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3945b0 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"b3945b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-validation\" data-no-translation>\n\n  <article class=\"ct-pv-item\">\n    <div class=\"ct-pv-top\">\n      <span class=\"ct-pv-number\" aria-hidden=\"true\">01<\/span>\n\n      <svg viewBox=\"0 0 60 60\"\n           aria-hidden=\"true\" focusable=\"false\">\n        <circle cx=\"30\" cy=\"30\" r=\"22\"\/>\n        <circle cx=\"30\" cy=\"30\" r=\"12\"\/>\n        <circle class=\"ct-pv-dot\" cx=\"30\" cy=\"30\" r=\"3\"\/>\n      <\/svg>\n    <\/div>\n\n    <h3>\n      <span class=\"ct-pv-en\" lang=\"en\">Is it useful?<\/span>\n      <span class=\"ct-pv-zh\" lang=\"zh-CN\">\u662f\u5426\u89e3\u51b3\u4e86\u5b9e\u9645\u9700\u6c42\uff1f<\/span>\n    <\/h3>\n\n    <p>\n      <span class=\"ct-pv-en\" lang=\"en\">\n        Does it address the intended need and help people\n        achieve something that matters to them?\n      <\/span>\n      <span class=\"ct-pv-zh\" lang=\"zh-CN\">\n        \u662f\u5426\u89e3\u51b3\u4e86\u539f\u672c\u8981\u89e3\u51b3\u7684\u95ee\u9898\uff0c\n        \u5e76\u5e2e\u52a9\u7528\u6237\u83b7\u5f97\u4ed6\u4eec\u771f\u6b63\u9700\u8981\u7684\u7ed3\u679c\uff1f\n      <\/span>\n    <\/p>\n  <\/article>\n\n  <article class=\"ct-pv-item\">\n    <div class=\"ct-pv-top\">\n      <span class=\"ct-pv-number\" aria-hidden=\"true\">02<\/span>\n\n      <svg viewBox=\"0 0 60 60\"\n           aria-hidden=\"true\" focusable=\"false\">\n        <path d=\"M8 44V16h18v28h18V16h8\"\/>\n        <circle class=\"ct-pv-dot\" cx=\"26\" cy=\"16\" r=\"3\"\/>\n        <path d=\"m46 10 6 6-6 6\"\/>\n      <\/svg>\n    <\/div>\n\n    <h3>\n      <span class=\"ct-pv-en\" lang=\"en\">Can people use it?<\/span>\n      <span class=\"ct-pv-zh\" lang=\"zh-CN\">\u7528\u6237\u80fd\u5426\u987a\u5229\u4f7f\u7528\uff1f<\/span>\n    <\/h3>\n\n    <p>\n      <span class=\"ct-pv-en\" lang=\"en\">\n        Can they understand the information, complete key\n        steps, and get help when needed?\n      <\/span>\n      <span class=\"ct-pv-zh\" lang=\"zh-CN\">\n        \u7528\u6237\u80fd\u5426\u770b\u61c2\u4fe1\u606f\u3001\u5b8c\u6210\u5173\u952e\u64cd\u4f5c\uff0c\n        \u5e76\u5728\u9047\u5230\u56f0\u96be\u65f6\u83b7\u5f97\u5e2e\u52a9\uff1f\n      <\/span>\n    <\/p>\n  <\/article>\n\n  <article class=\"ct-pv-item\">\n    <div class=\"ct-pv-top\">\n      <span class=\"ct-pv-number\" aria-hidden=\"true\">03<\/span>\n\n      <svg viewBox=\"0 0 60 60\"\n           aria-hidden=\"true\" focusable=\"false\">\n        <rect x=\"8\" y=\"12\" width=\"44\" height=\"13\"\/>\n        <rect x=\"8\" y=\"35\" width=\"44\" height=\"13\"\/>\n        <path d=\"M20 25v10M40 25v10\"\/>\n        <circle class=\"ct-pv-dot\" cx=\"16\" cy=\"18.5\" r=\"2\"\/>\n        <circle class=\"ct-pv-dot\" cx=\"16\" cy=\"41.5\" r=\"2\"\/>\n      <\/svg>\n    <\/div>\n\n    <h3>\n      <span class=\"ct-pv-en\" lang=\"en\">\n        Can the organization deliver it reliably?\n      <\/span>\n      <span class=\"ct-pv-zh\" lang=\"zh-CN\">\n        \u7ec4\u7ec7\u80fd\u5426\u53ef\u9760\u4ea4\u4ed8\uff1f\n      <\/span>\n    <\/h3>\n\n    <p>\n      <span class=\"ct-pv-en\" lang=\"en\">\n        Are the knowledge, staff responsibilities, handovers,\n        and technology sufficient to support actual use?\n      <\/span>\n      <span class=\"ct-pv-zh\" lang=\"zh-CN\">\n        \u6240\u9700\u77e5\u8bc6\u662f\u5426\u9f50\u5907\u3001\u4eba\u5458\u804c\u8d23\u662f\u5426\u660e\u786e\u3001\n        \u5de5\u4f5c\u4ea4\u63a5\u662f\u5426\u987a\u7545\uff0c\u6280\u672f\u80fd\u5426\u652f\u6301\u5b9e\u9645\u4f7f\u7528\uff1f\n      <\/span>\n    <\/p>\n  <\/article>\n\n<\/div>\n\n<style>\n.ct-pse-validation,\n.ct-pse-validation * {\n  box-sizing: border-box;\n}\n\n.ct-pse-validation {\n  display: grid;\n  grid-template-columns: repeat(3, minmax(0, 1fr));\n  align-items: stretch;\n  gap: 32px;\n  width: 100%;\n  min-width: 0;\n  color: #142D2C;\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n}\n\n\/* \u6309\u7f51\u9875\u8bed\u8a00\u5207\u6362 *\/\n.ct-pse-validation .ct-pv-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-validation .ct-pv-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-validation .ct-pv-zh {\n  display: inline;\n}\n\n\/* \u9a8c\u8bc1\u9879\u76ee *\/\n.ct-pse-validation .ct-pv-item {\n  display: flex;\n  flex-direction: column;\n  min-width: 0;\n  margin: 0;\n  padding: 20px 0 0;\n  border: 0;\n  border-top: 1px solid #BDCEC6;\n  background: transparent;\n  box-shadow: none;\n}\n\n.ct-pse-validation .ct-pv-top {\n  display: flex;\n  align-items: center;\n  justify-content: space-between;\n  gap: 20px;\n  margin-bottom: 20px;\n}\n\n.ct-pse-validation .ct-pv-number {\n  color: #60746D;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas, monospace;\n  font-size: 10px;\n  font-weight: 400;\n  line-height: 1.8;\n  letter-spacing: .5px;\n}\n\n.ct-pse-validation .ct-pv-top svg {\n  display: block;\n  flex: 0 0 46px;\n  width: 46px;\n  height: 46px;\n  fill: none;\n  stroke: #057D80;\n  stroke-width: 1.2;\n  stroke-linecap: round;\n  stroke-linejoin: round;\n}\n\n.ct-pse-validation .ct-pv-dot {\n  fill: #057D80;\n  stroke: none;\n}\n\n.ct-pse-validation .ct-pv-item h3 {\n  margin: 0;\n  color: #142D2C;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 22px;\n  font-weight: 600;\n  line-height: 1.4;\n  letter-spacing: -.4px;\n  overflow-wrap: break-word;\n}\n\n.ct-pse-validation .ct-pv-item p {\n  margin: 12px 0 0;\n  color: #526562;\n  font-size: 15px;\n  font-weight: 400;\n  line-height: 1.8;\n  overflow-wrap: break-word;\n}\n\n\/* \u4e2d\u6587\u6392\u7248 *\/\nhtml:lang(zh) .ct-pse-validation .ct-pv-item h3 {\n  line-height: 1.6;\n  letter-spacing: 0;\n}\n\n\/* \u5e73\u677f *\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-pse-validation {\n    gap: 24px;\n  }\n\n  .ct-pse-validation .ct-pv-item h3 {\n    font-size: 20px;\n    letter-spacing: -.3px;\n  }\n\n  .ct-pse-validation .ct-pv-top svg {\n    flex-basis: 42px;\n    width: 42px;\n    height: 42px;\n  }\n\n  html:lang(zh) .ct-pse-validation .ct-pv-item h3 {\n    letter-spacing: 0;\n  }\n}\n\n\/* \u624b\u673a *\/\n@media (max-width: 767px) {\n  .ct-pse-validation {\n    grid-template-columns: minmax(0, 1fr);\n    gap: 28px;\n  }\n\n  .ct-pse-validation .ct-pv-item {\n    padding-top: 16px;\n  }\n\n  .ct-pse-validation .ct-pv-top {\n    margin-bottom: 14px;\n  }\n\n  .ct-pse-validation .ct-pv-top svg {\n    flex-basis: 38px;\n    width: 38px;\n    height: 38px;\n  }\n\n  .ct-pse-validation .ct-pv-item h3 {\n    font-size: 18px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-pse-validation .ct-pv-item p {\n    margin-top: 10px;\n    font-size: 14px;\n  }\n\n  html:lang(zh) .ct-pse-validation .ct-pv-item h3 {\n    letter-spacing: 0;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a767b4 elementor-widget elementor-widget-text-editor\" data-id=\"2a767b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The findings guide what to change, whether further testing or wider use is justified, and when to pause or stop.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2bf5441 e-con-full e-flex e-con e-parent\" data-id=\"2bf5441\" data-element_type=\"container\" data-e-type=\"container\" id=\"assessment\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-300ac96 e-flex e-con-boxed e-con e-child\" data-id=\"300ac96\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ef82abe e-con-full e-flex e-con e-child\" data-id=\"ef82abe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8394c47 e-con-full e-flex e-con e-child\" data-id=\"8394c47\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-95de640 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"95de640\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">ASSESSMENT &amp; PILOT<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7390cec elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7390cec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Start with one product or service to develop or improve.\t<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e61ae6 e-con-full e-flex e-con e-child\" data-id=\"9e61ae6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87e74f8 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"87e74f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Bring an early idea or an existing product or service that needs improvement. The assessment helps clarify its potential value, what delivery requires, and whether to proceed with a pilot.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91b87a6 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"91b87a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-engagement\" data-no-translation>\n  <div class=\"ct-pe-map\">\n\n    <article class=\"ct-pe-assessment\">\n      <span class=\"ct-pe-label\">\n        <span class=\"ct-pe-en\" lang=\"en\">START HERE<\/span>\n        <span class=\"ct-pe-zh\" lang=\"zh-CN\">\u4ece\u8bc4\u4f30\u5f00\u59cb<\/span>\n      <\/span>\n\n      <h3>\n        <span class=\"ct-pe-en\" lang=\"en\">\n          AI &amp; Systems Assessment\u2122\n        <\/span>\n        <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n          AI \u4e0e\u7cfb\u7edf\u8bc4\u4f30\u2122\n        <\/span>\n      <\/h3>\n\n      <p>\n        <span class=\"ct-pe-en\" lang=\"en\">\n          Examine the customer need, expected value, existing\n          capabilities, and key constraints. Define a practical\n          next step.\n        <\/span>\n        <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n          \u5206\u6790\u5ba2\u6237\u9700\u6c42\u3001\u9884\u671f\u4ef7\u503c\u3001\u73b0\u6709\u80fd\u529b\u4e0e\u5173\u952e\u9650\u5236\uff0c\n          \u660e\u786e\u4e0b\u4e00\u6b65\u8be5\u600e\u4e48\u8d70\u3002\n        <\/span>\n      <\/p>\n    <\/article>\n\n    <div class=\"ct-pe-branches\">\n\n      <article class=\"ct-pe-branch\">\n        <div class=\"ct-pe-branch-heading\">\n          <span\n            class=\"ct-pe-status ct-pe-status--proceed\"\n            aria-hidden=\"true\"\n          ><\/span>\n\n          <span class=\"ct-pe-label\">\n            <span class=\"ct-pe-en\" lang=\"en\">\n              WHEN READY TO TEST\n            <\/span>\n            <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n              \u5177\u5907\u8bd5\u70b9\u6761\u4ef6\u65f6\n            <\/span>\n          <\/span>\n        <\/div>\n\n        <h3>\n          <span class=\"ct-pe-en\" lang=\"en\">\n            Focused Systems Pilot\u2122\n          <\/span>\n          <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n            \u4e13\u9879\u7cfb\u7edf\u8bd5\u70b9\u2122\n          <\/span>\n        <\/h3>\n\n        <p>\n          <span class=\"ct-pe-en\" lang=\"en\">\n            Agree a separate scope to design and build a working\n            version, then test it with intended users.\n          <\/span>\n          <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n            \u53e6\u884c\u5546\u5b9a\u8bd5\u70b9\u8303\u56f4\uff0c\u8bbe\u8ba1\u5e76\u6784\u5efa\u53ef\u8fd0\u884c\u7684\u7248\u672c\uff0c\n            \u518d\u9080\u8bf7\u76ee\u6807\u7528\u6237\u53c2\u4e0e\u5b9e\u9645\u6d4b\u8bd5\u3002\n          <\/span>\n        <\/p>\n      <\/article>\n\n      <article class=\"ct-pe-branch\">\n        <div class=\"ct-pe-branch-heading\">\n          <span\n            class=\"ct-pe-status ct-pe-status--prepare\"\n            aria-hidden=\"true\"\n          ><\/span>\n\n          <span class=\"ct-pe-label\">\n            <span class=\"ct-pe-en\" lang=\"en\">\n              WHEN PREPARATION IS NEEDED\n            <\/span>\n            <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n              \u6761\u4ef6\u5c1a\u672a\u5177\u5907\u65f6\n            <\/span>\n          <\/span>\n        <\/div>\n\n        <h3>\n          <span class=\"ct-pe-en\" lang=\"en\">\n            Address the gaps first.\n          <\/span>\n          <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n            \u5148\u8865\u9f50\u5173\u952e\u6761\u4ef6\u3002\n          <\/span>\n        <\/h3>\n\n        <p>\n          <span class=\"ct-pe-en\" lang=\"en\">\n            Resolve gaps in knowledge, responsibilities,\n            user participation, or technical readiness\n            before testing.\n          <\/span>\n          <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n            \u6d4b\u8bd5\u524d\uff0c\u5148\u8865\u5145\u6240\u9700\u77e5\u8bc6\u3001\u660e\u786e\u8d23\u4efb\u5206\u5de5\u3001\n            \u5b89\u6392\u7528\u6237\u53c2\u4e0e\uff0c\u6216\u5b8c\u5584\u6280\u672f\u6761\u4ef6\u3002\n          <\/span>\n        <\/p>\n      <\/article>\n\n    <\/div>\n  <\/div>\n\n  <div class=\"ct-pe-pause\">\n    <span class=\"ct-pe-status\" aria-hidden=\"true\"><\/span>\n\n    <p>\n      <span class=\"ct-pe-en\" lang=\"en\">\n        The assessment may also support a decision\n        not to proceed now.\n      <\/span>\n      <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n        \u8bc4\u4f30\u4e5f\u53ef\u80fd\u5f97\u51fa\u7ed3\u8bba\uff1a\u73b0\u9636\u6bb5\u5e94\u6682\u7f13\u63a8\u8fdb\u3002\n      <\/span>\n    <\/p>\n  <\/div>\n\n  <div class=\"ct-pe-conditions\">\n    <h4>\n      <span class=\"ct-pe-en\" lang=\"en\">What the work needs<\/span>\n      <span class=\"ct-pe-zh\" lang=\"zh-CN\">\u5408\u4f5c\u9700\u8981\u54ea\u4e9b\u652f\u6301<\/span>\n    <\/h4>\n\n    <p>\n      <span class=\"ct-pe-en\" lang=\"en\">\n        The work requires people who understand the customer\n        and the service, access to relevant knowledge,\n        and a practical setting for testing.\n        We agree responsibilities for design, implementation,\n        and validation with your team and any implementation partners.\n      <\/span>\n      <span class=\"ct-pe-zh\" lang=\"zh-CN\">\n        \u9700\u8981\u719f\u6089\u5ba2\u6237\u4e0e\u670d\u52a1\u7684\u4eba\u5458\u53c2\u4e0e\uff0c\u80fd\u591f\u83b7\u53d6\u76f8\u5173\u77e5\u8bc6\uff0c\n        \u5e76\u5177\u5907\u5f00\u5c55\u5b9e\u9645\u6d4b\u8bd5\u7684\u6761\u4ef6\u3002\u8bbe\u8ba1\u3001\u5b9e\u65bd\u4e0e\u9a8c\u8bc1\u7531\u8c01\u627f\u62c5\uff0c\n        \u4f1a\u4e0e\u4f60\u7684\u56e2\u961f\u53ca\u53c2\u4e0e\u5b9e\u65bd\u7684\u5408\u4f5c\u4f19\u4f34\u5171\u540c\u660e\u786e\u3002\n      <\/span>\n    <\/p>\n  <\/div>\n<\/div>\n\n<style>\n.ct-pse-engagement,\n.ct-pse-engagement * {\n  box-sizing: border-box;\n}\n\n.ct-pse-engagement {\n  --ct-pe-line: #8EAAA0;\n  --ct-pe-gap: 64px;\n  --ct-pe-branch-gap: 20px;\n  width: 100%;\n  min-width: 0;\n  color: #142D2C;\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n}\n\n.ct-pse-engagement :is(h3, h4, p) {\n  margin: 0;\n}\n\n\/* \u6309\u7f51\u9875\u8bed\u8a00\u5207\u6362 *\/\n.ct-pse-engagement .ct-pe-zh {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-engagement .ct-pe-en {\n  display: none;\n}\n\nhtml:lang(zh) .ct-pse-engagement .ct-pe-zh {\n  display: inline;\n}\n\n\/* \u5de6\u4fa7\u8bc4\u4f30\uff0c\u53f3\u4fa7\u4e24\u4e2a\u5206\u652f *\/\n.ct-pse-engagement .ct-pe-map {\n  display: grid;\n  grid-template-columns: minmax(0, 1fr) minmax(0, 1.15fr);\n  align-items: center;\n  column-gap: var(--ct-pe-gap);\n}\n\n.ct-pse-engagement .ct-pe-assessment {\n  position: relative;\n  min-width: 0;\n  padding: 30px;\n  background: #142D2C;\n  color: #FFFFFF;\n}\n\n.ct-pse-engagement .ct-pe-assessment::after {\n  position: absolute;\n  top: 50%;\n  left: 100%;\n  width: calc(var(--ct-pe-gap) \/ 2);\n  height: 1px;\n  background: var(--ct-pe-line);\n  pointer-events: none;\n  content: \"\";\n}\n\n.ct-pse-engagement .ct-pe-label {\n  display: block;\n  color: #057D80;\n  font-family:\n    ui-monospace, SFMono-Regular, Consolas,\n    \"PingFang SC\", \"Microsoft YaHei\", monospace;\n  font-size: 9px;\n  font-weight: 400;\n  line-height: 1.8;\n  letter-spacing: .8px;\n}\n\n.ct-pse-engagement .ct-pe-assessment > .ct-pe-label {\n  margin-bottom: 16px;\n  color: #A6DAD0;\n}\n\n.ct-pse-engagement h3 {\n  color: #142D2C;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 22px;\n  font-weight: 600;\n  line-height: 1.4;\n  letter-spacing: -.4px;\n  overflow-wrap: break-word;\n}\n\n.ct-pse-engagement .ct-pe-assessment h3 {\n  color: #FFFFFF;\n}\n\n.ct-pse-engagement .ct-pe-assessment p {\n  margin-top: 14px;\n  color: #BDCEC6;\n  font-size: 14px;\n  line-height: 1.8;\n}\n\n\/* \u7b49\u9ad8\u5206\u652f *\/\n.ct-pse-engagement .ct-pe-branches {\n  display: grid;\n  grid-template-rows: repeat(2, 1fr);\n  gap: var(--ct-pe-branch-gap);\n  min-width: 0;\n}\n\n.ct-pse-engagement .ct-pe-branch {\n  position: relative;\n  min-width: 0;\n  padding: 24px 26px;\n  border: 1px solid #C4D5C8;\n  background: #FFFFFF;\n}\n\n.ct-pse-engagement .ct-pe-branch::before {\n  position: absolute;\n  top: 50%;\n  right: 100%;\n  width: calc(var(--ct-pe-gap) \/ 2 + 1px);\n  height: 1px;\n  background: var(--ct-pe-line);\n  pointer-events: none;\n  content: \"\";\n}\n\n.ct-pse-engagement .ct-pe-branch::after {\n  position: absolute;\n  left: calc(-1 * var(--ct-pe-gap) \/ 2 - 1px);\n  width: 1px;\n  background: var(--ct-pe-line);\n  pointer-events: none;\n  content: \"\";\n}\n\n.ct-pse-engagement .ct-pe-branch:first-child::after {\n  top: 50%;\n  bottom: calc(-1 * var(--ct-pe-branch-gap) \/ 2 - 1px);\n}\n\n.ct-pse-engagement .ct-pe-branch:last-child::after {\n  top: calc(-1 * var(--ct-pe-branch-gap) \/ 2 - 1px);\n  bottom: 50%;\n}\n\n.ct-pse-engagement .ct-pe-branch-heading {\n  display: flex;\n  align-items: center;\n  gap: 9px;\n  margin-bottom: 12px;\n}\n\n.ct-pse-engagement .ct-pe-status {\n  display: block;\n  flex: 0 0 8px;\n  width: 8px;\n  height: 8px;\n  border: 1px solid #057D80;\n  border-radius: 50%;\n  background: transparent;\n}\n\n.ct-pse-engagement .ct-pe-status--proceed {\n  background: #057D80;\n}\n\n.ct-pse-engagement .ct-pe-status--prepare {\n  background: linear-gradient(\n    to right,\n    #057D80 50%,\n    transparent 50%\n  );\n}\n\n.ct-pse-engagement .ct-pe-branch h3 {\n  font-size: 20px;\n  letter-spacing: -.3px;\n}\n\n.ct-pse-engagement .ct-pe-branch p {\n  margin-top: 12px;\n  color: #526562;\n  font-size: 13px;\n  line-height: 1.8;\n}\n\n.ct-pse-engagement p {\n  overflow-wrap: break-word;\n}\n\n\/* \u6682\u7f13\u8bf4\u660e *\/\n.ct-pse-engagement .ct-pe-pause {\n  display: flex;\n  align-items: flex-start;\n  gap: 9px;\n  margin-top: 20px;\n}\n\n.ct-pse-engagement .ct-pe-pause .ct-pe-status {\n  margin-top: 6px;\n  border-color: #60746D;\n}\n\n.ct-pse-engagement .ct-pe-pause p {\n  color: #60746D;\n  font-size: 12px;\n  line-height: 1.8;\n}\n\n\/* \u5408\u4f5c\u6761\u4ef6 *\/\n.ct-pse-engagement .ct-pe-conditions {\n  display: grid;\n  grid-template-columns: minmax(0, .35fr) minmax(0, 1fr);\n  align-items: start;\n  gap: 32px;\n  margin-top: 28px;\n  padding-top: 24px;\n  border-top: 1px solid #C4D5C8;\n}\n\n.ct-pse-engagement .ct-pe-conditions h4 {\n  color: #142D2C;\n  font-family:\n    \"Manrope\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 16px;\n  font-weight: 600;\n  line-height: 1.5;\n  letter-spacing: -.2px;\n}\n\n.ct-pse-engagement .ct-pe-conditions p {\n  min-width: 0;\n  color: #60746D;\n  font-size: 13px;\n  line-height: 1.8;\n}\n\n\/* \u4e2d\u6587\u6392\u7248 *\/\nhtml:lang(zh) .ct-pse-engagement :is(h3, h4) {\n  line-height: 1.6;\n  letter-spacing: 0;\n}\n\nhtml:lang(zh) .ct-pse-engagement .ct-pe-label {\n  font-family:\n    \"Inter\", \"PingFang SC\", \"Microsoft YaHei\", sans-serif;\n  font-size: 11px;\n  letter-spacing: 0;\n}\n\n\/* \u5e73\u677f *\/\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-pse-engagement {\n    --ct-pe-gap: 48px;\n  }\n\n  .ct-pse-engagement .ct-pe-assessment {\n    padding: 26px;\n  }\n\n  .ct-pse-engagement .ct-pe-branch {\n    padding: 22px;\n  }\n\n  .ct-pse-engagement .ct-pe-assessment h3 {\n    font-size: 20px;\n  }\n\n  .ct-pse-engagement .ct-pe-branch h3 {\n    font-size: 18px;\n  }\n}\n\n\/* \u624b\u673a\uff1a\u4ece\u8bc4\u4f30\u5411\u4e0b\u5f15\u51fa\u4e24\u4e2a\u5206\u652f *\/\n@media (max-width: 767px) {\n  .ct-pse-engagement .ct-pe-map {\n    grid-template-columns: minmax(0, 1fr);\n    row-gap: 28px;\n  }\n\n  .ct-pse-engagement .ct-pe-assessment {\n    padding: 24px;\n  }\n\n  .ct-pse-engagement .ct-pe-assessment::after {\n    top: 100%;\n    left: 20px;\n    width: 1px;\n    height: 28px;\n  }\n\n  .ct-pse-engagement .ct-pe-assessment h3 {\n    font-size: 20px;\n  }\n\n  .ct-pse-engagement .ct-pe-assessment p {\n    font-size: 13px;\n  }\n\n  .ct-pse-engagement .ct-pe-branches {\n    position: relative;\n    grid-template-rows: none;\n    gap: 16px;\n    padding-left: 40px;\n  }\n\n  .ct-pse-engagement .ct-pe-branch {\n    padding: 22px 18px;\n  }\n\n  .ct-pse-engagement .ct-pe-branch::before {\n    width: 21px;\n  }\n\n  .ct-pse-engagement .ct-pe-branch::after {\n    left: -21px;\n  }\n\n  .ct-pse-engagement .ct-pe-branch:first-child::after {\n    top: -1px;\n    bottom: -17px;\n  }\n\n  .ct-pse-engagement .ct-pe-branch:last-child::after {\n    top: -1px;\n    bottom: 50%;\n  }\n\n  .ct-pse-engagement .ct-pe-branch h3 {\n    font-size: 18px;\n    letter-spacing: -.2px;\n  }\n\n  .ct-pse-engagement .ct-pe-label {\n    font-size: 8px;\n    letter-spacing: .5px;\n  }\n\n  .ct-pse-engagement .ct-pe-branch p {\n    font-size: 13px;\n  }\n\n  .ct-pse-engagement .ct-pe-pause {\n    margin-top: 18px;\n  }\n\n  .ct-pse-engagement .ct-pe-pause p {\n    font-size: 12px;\n  }\n\n  .ct-pse-engagement .ct-pe-conditions {\n    grid-template-columns: minmax(0, 1fr);\n    gap: 12px;\n    margin-top: 24px;\n    padding-top: 22px;\n  }\n\n  .ct-pse-engagement .ct-pe-conditions h4 {\n    font-size: 15px;\n  }\n\n  html:lang(zh) .ct-pse-engagement .ct-pe-branch h3 {\n    letter-spacing: 0;\n  }\n\n  html:lang(zh) .ct-pse-engagement .ct-pe-label {\n    font-size: 10px;\n    letter-spacing: 0;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7fac651 e-con-full e-flex e-con e-parent\" data-id=\"7fac651\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-1ef8e56 e-flex e-con-boxed e-con e-child\" data-id=\"1ef8e56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-608698a e-con-full e-flex e-con e-child\" data-id=\"608698a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-767a5e0 ct-eyebrow elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"767a5e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">LET\u2019S FIND THE RIGHT STARTING POINT<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55fe718 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"55fe718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What do you want to create or improve?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7f5cd8 ct-supporting-copy elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"a7f5cd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\tTell us who it should serve, what they need, and what you would like to change. You do not need a finished solution or a complete project brief to start.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-74c33ea2 e-con-full e-flex e-con e-child\" data-id=\"74c33ea2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4616f8ac elementor-widget__width-auto ct-button-primary elementor-mobile-align-justify elementor-widget-mobile__width-auto elementor-widget elementor-widget-button\" data-id=\"4616f8ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/smartbizculturetech.com\/request-an-assessment\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#ffffff\" viewBox=\"0 0 256 256\"><path d=\"M198,64V168a6,6,0,0,1-12,0V78.48L68.24,196.24a6,6,0,0,1-8.48-8.48L177.52,70H88a6,6,0,0,1,0-12H192A6,6,0,0,1,198,64Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Request an Assessment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34f3f094 elementor-widget__width-auto ct-link-secondary elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"34f3f094\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/smartbizculturetech.com\/ai-systems-assessment\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"32\" fill=\"#057d80\" viewBox=\"0 0 256 256\"><path d=\"M198,64V168a6,6,0,0,1-12,0V78.48L68.24,196.24a6,6,0,0,1-8.48-8.48L177.52,70H88a6,6,0,0,1,0-12H192A6,6,0,0,1,198,64Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore the Assessment<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4254fce e-con-full e-flex e-con e-child\" data-id=\"4254fce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87cb0b4 elementor-widget__width-inherit elementor-widget elementor-widget-html\" data-id=\"87cb0b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"ct-pse-final-art\" aria-hidden=\"true\">\n  <svg viewBox=\"0 0 280 240\">\n    <g class=\"ct-pf-frames\">\n      <rect\n        x=\"61\" y=\"41\" width=\"158\" height=\"158\"\n        transform=\"rotate(-12 140 120)\"\n      \/>\n      <rect\n        x=\"61\" y=\"41\" width=\"158\" height=\"158\"\n        transform=\"rotate(12 140 120)\"\n      \/>\n    <\/g>\n\n    <rect\n      class=\"ct-pf-front\"\n      x=\"61\" y=\"41\" width=\"158\" height=\"158\"\n    \/>\n\n    <path\n      class=\"ct-pf-arrow\"\n      d=\"M112 148 168 92M112 92h56v56\"\n    \/>\n  <\/svg>\n<\/div>\n\n<style>\n.ct-pse-final-art {\n  width: 100%;\n  max-width: 240px;\n  margin-inline: auto;\n}\n\n.ct-pse-final-art svg {\n  display: block;\n  width: 100%;\n  height: auto;\n  overflow: visible;\n}\n\n.ct-pse-final-art .ct-pf-frames {\n  fill: none;\n  stroke: #BDCEC6;\n  stroke-width: 1;\n}\n\n.ct-pse-final-art .ct-pf-front {\n  fill: #FFFFFF;\n  stroke: #8EAAA0;\n  stroke-width: 1;\n}\n\n.ct-pse-final-art .ct-pf-arrow {\n  fill: none;\n  stroke: #057D80;\n  stroke-width: 2;\n  stroke-linecap: square;\n  stroke-linejoin: miter;\n}\n\n@media (min-width: 768px) and (max-width: 1024px) {\n  .ct-pse-final-art {\n    max-width: 180px;\n  }\n}\n\n@media (max-width: 767px) {\n  .ct-pse-final-art {\n    max-width: 130px;\n    margin: 0;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>SOLUTION 01 Product, Service &amp; Experience Systems Turn customer needs into products and services people can use. CultureTech helps knowledge-intensive [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1328,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-426","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/pages\/426","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/comments?post=426"}],"version-history":[{"count":5,"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/pages\/426\/revisions"}],"predecessor-version":[{"id":7224,"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/pages\/426\/revisions\/7224"}],"up":[{"embeddable":true,"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/pages\/1328"}],"wp:attachment":[{"href":"https:\/\/smartbizculturetech.com\/zh\/wp-json\/wp\/v2\/media?parent=426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}